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        "id": "17_06_10 A",
        "title": "Information and Advice Service for the NHS Continuing Healthcare Programme",
        "description": "NHS England is seeking to appoint a suitably qualified provider in the field of Continuing Healthcare (CHC) for the NHS. The contract will provide a national advice and information service for patients who are assessed as having a 'primary health need' and their families. Clinical Commissioning Groups (CCGs) are the responsible bodies delivering a CHC service to individuals and their carers/families in accordance with a National Framework for NHS CHC (including the Operating Model). A core component of the Operating Model is to provide consistency and improve the individual and family experience of NHS CHC. The service was launched as a pilot in 2015 and has seen an exponential growth in the number of patients and health staff seeking advice and guidance. * 38,000 visits to the information on their website * 2,200 comprehensive written guides sent out to individuals * 8,500 telephone consultations * 1,400 written consultations (web portal and email) The type of advice includes: * Supporting people with specific conditions; * understanding of the complex operational patient pathways; * detailed understanding of guidance & legislation for CHC For more information please access the tender documents by visiting NHS England's e-tendering platform at www.nhsengland.bravosolution.co.uk",
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