{
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    "id": "ocds-b5fd17-d2290f87-7185-4fed-87ec-eed6b7d8a27c-2022-12-30T13:49:35Z",
    "date": "2022-12-30T13:49:35Z",
    "ocid": "ocds-b5fd17-d2290f87-7185-4fed-87ec-eed6b7d8a27c",
    "language": "en",
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        "id": "tender_337623/1162060",
        "title": "PS22452 - Energy Affordability Contact Centre and Application Process Services - MC",
        "description": "***** THIS IS AN AWARD NOTICE, NOT A CALL FOR COMPETITION ***** This procurement is being concluded following a mini competition under the Crown Commercial Services RM6181 - Outsourced Contact Centre and Business Services. Brief Description of Requirement UK Shared Business Services on behalf the Department for Business, Energy & Industrial Strategy (BEIS) (the Contracting Authority) wishes to establish a Contract for the provision of Contact Centre and Application Processing Services. While the Department for Business, Energy & Industrial Strategy (BEIS) (the Contracting Authority) has several schemes in place to support households and businesses with energy bill costs this winter, only three are relevant to this specification: - Energy Bills Support Alternative Funding Scheme (EBSS AF) - Alternative Fuel Payment Alternative Funding (AFP AF) - Non-Domestic Alternative Fuel Payment Scheme (ND AFP) The Contracting Authority requires one Supplier to: 1. deliver a telephony service which provides support to consumers applying for the schemes; and 2. process applications.",
        "status": "complete",
        "classification": {
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            "id": "48400000",
            "description": "Business transaction and personal business software package"
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                "id": "75100000",
                "description": "Administration services"
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                "deliveryAddresses": [
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                        "countryName": "British Oversea Territories"
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                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
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                    {
                        "countryName": "United Kingdom"
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            "currency": "GBP"
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        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2022-12-19T11:00:00Z"
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            "endDate": "2023-05-31T23:59:59+01:00"
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        "mainProcurementCategory": "services"
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    "parties": [
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            "id": "GB-CFS-217160",
            "name": "Department for Business, Energy & Industrial Strategy",
            "identifier": {
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            },
            "address": {
                "streetAddress": "Polaris House",
                "locality": "Swindon",
                "postalCode": "SN2 1FF",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "professionalservices@uksbs.co.uk"
            },
            "roles": [
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        },
        {
            "id": "GB-CFS-231404",
            "name": "ARVATO LIMITED",
            "identifier": {
                "legalName": "ARVATO LIMITED"
            },
            "address": {
                "streetAddress": "UNITED KINGDOM"
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            "details": {
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            "date": "2022-12-22T00:00:00Z",
            "datePublished": "2022-12-30T13:49:35Z",
            "value": {
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                "endDate": "2023-05-31T23:59:59+01:00"
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            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/40b80322-3d6a-4ede-8539-62cdcc758702",
                    "datePublished": "2022-12-30T13:49:35Z",
                    "format": "text/html",
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