{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-d5a7a737-2419-433c-832e-0dc10f899bb6-2019-05-24T14:21:21+01:00",
    "date": "2019-05-24T14:21:21+01:00",
    "ocid": "ocds-b5fd17-d5a7a737-2419-433c-832e-0dc10f899bb6",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "BIP398964411",
        "title": "Delivery of the Online Dispute Resolution (ODR) Contact Point",
        "description": "BEIS intends to award a contract to CTSI to continue delivery of ODR from July 2019 to December 2020. The ODR contact point is a phone and online information and support service to assist parties in disputes about online purchases submitted via a Europe-wide ODR platform. The contract covers the cost of running the service only. ODR facilitates communication between parties in a dispute and a relevant ADR entity. This includes, but is not limited to: assisting consumers submitting a complaint via the platform with completion of relevant documentation; providing the parties and relevant ADR entities with consumer rights information relating to sales and service contracts applying in the Member State hosting the ODR adviser; providing information on the functioning of the platform; providing explanations of the operational rules and processes applied by the relevant ADR entities; and informing the consumer of other means of redress available if a dispute is not resolved through ODR.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "75110000",
            "description": "General public services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 148869,
            "currency": "GBP"
        },
        "procurementMethodDetails": "Other -",
        "tenderPeriod": {
            "endDate": "2019-03-21T23:59:59Z"
        },
        "contractPeriod": {
            "startDate": "2019-07-01T00:00:00+01:00",
            "endDate": "2020-12-01T23:59:59Z"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-116188",
            "name": "Department of Business, Energy and Industrial Strategy (BEIS)",
            "identifier": {
                "legalName": "Department of Business, Energy and Industrial Strategy (BEIS)"
            },
            "address": {
                "streetAddress": "1 Victoria Street,",
                "locality": "London",
                "postalCode": "SW1H 0ET",
                "countryName": "UK"
            },
            "contactPoint": {
                "email": "Andrew.Meldrum@beis.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-116187",
            "name": "Chartered Trading Standards Institute",
            "identifier": {
                "legalName": "Chartered Trading Standards Institute"
            },
            "address": {
                "streetAddress": "1 Sylvan Court Sylvan Way Southfields Business Park Basildon SS15 6TH"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-116188",
        "name": "Department of Business, Energy and Industrial Strategy (BEIS)"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-d5a7a737-2419-433c-832e-0dc10f899bb6-1",
            "status": "active",
            "date": "2019-03-21T00:00:00Z",
            "datePublished": "2019-05-24T14:21:21+01:00",
            "value": {
                "amount": 148869.48,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-116187",
                    "name": "Chartered Trading Standards Institute"
                }
            ],
            "contractPeriod": {
                "startDate": "2019-07-01T00:00:00+01:00",
                "endDate": "2020-12-01T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/195b4268-4ebc-4e6a-97ef-6d9352466a9b",
                    "datePublished": "2019-05-24T14:21:21+01:00",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "documentType": "tenderNotice",
                    "description": "Please follow this link to view the notice.",
                    "url": "https://www.delta-esourcing.com/delta/respondToList.html?noticeId=398964411"
                }
            ]
        }
    ]
}