{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-d832f5c3-0628-417f-b41b-0940b66936d6-2024-09-03T10:15:03+01:00",
    "date": "2024-09-03T10:15:03+01:00",
    "ocid": "ocds-b5fd17-d832f5c3-0628-417f-b41b-0940b66936d6",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "BIP885759022",
        "title": "CITB Voice of the Customer Platform and Support Services",
        "description": "CITB have a requirement for a Voice of the customer platform and support services to enable 360 view of customer feedback, pain points and friction of CITB services to increase lifetime value. CITB require the platform to provide employee engagement and Customer research, with CITB's goal to become a customer centric organisation. This solution will enable to monitor, collate and act upon customer feedback.",
        "datePublished": "2024-09-03T10:15:03+01:00",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "48445000",
            "description": "Customer Relation Management software package"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 350000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2024-10-04T17:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2024-10-30T00:00:00Z",
            "endDate": "2028-10-29T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "goods",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/09a84611-ad95-4eec-b107-e56e082f8fac",
                "datePublished": "2024-09-03T10:15:03+01:00",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "documentType": "tenderNotice",
                "description": "Please follow this link to view the notice.",
                "url": "https://www.delta-esourcing.com/tenders/UK-UK-Peterborough:-Customer-Relation-Management-software-package./89ENJ24Z2S"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-136019",
            "name": "Construction Industry Training Board",
            "identifier": {
                "legalName": "Construction Industry Training Board"
            },
            "address": {
                "streetAddress": "Sand Martin House, Bittern Way",
                "locality": "Peterborough",
                "postalCode": "PE2 8TY",
                "countryName": "UK"
            },
            "contactPoint": {
                "email": "citb-procurement@gov.sscl.com",
                "telephone": "+447935076443"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-136019",
        "name": "Construction Industry Training Board"
    }
}