{
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    "language": "en",
    "initiationType": "tender",
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        "id": "C BBC CS 05209",
        "title": "Contact Centre - Telephony",
        "description": "An omni-channel contact centre platform will allow the front-line services to continue to manage contacts whilst allowing Customer Services Centre to use one platform to manage all contacts. An omni-channel contact centre will be integrated to the digital platform and ability to manage contacts through phone, chat, social media and many others. The following front-line services use the contact centre solution: * Customer Services Centre * ICT Services * Parking Services * Local Welfare Provision * MASH/IFD * Local Taxation * Pensions * Debt Control * Older Peoples Services",
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            "id": "32412100",
            "description": "Telecommunications network"
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                        "postalCode": "MK42 9AP"
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                ]
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            "currency": "GBP"
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            "name": "Bedford Borough Council",
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                "scheme": "GB-SRS",
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            "address": {
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                "locality": "BEDFORD",
                "postalCode": "MK429AP",
                "countryName": "England"
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            "contactPoint": {
                "name": "Leon Clancy",
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                "telephone": "01234276626"
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            "name": "Softcat PLC",
            "identifier": {
                "legalName": "Softcat PLC",
                "scheme": "GB-COH",
                "id": "02174990"
            },
            "address": {
                "streetAddress": "Solar House, Fieldhouse Lane Marlow M12 6JH"
            },
            "details": {
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            "datePublished": "2024-02-20T10:40:26Z",
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