{
    "tag": [
        "compiled"
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    "id": "ocds-b5fd17-dbc93391-d8d8-469a-b7a6-ca2972a96497-2018-02-12T10:14:37Z",
    "date": "2018-02-12T10:14:37Z",
    "ocid": "ocds-b5fd17-dbc93391-d8d8-469a-b7a6-ca2972a96497",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "ORBIT001-DN286591-53796341",
        "title": "Paragon Asra Housing Ltd - Customer Relationship Management System (CRM)",
        "description": "Paragon Asra Housing Limited have appointed a supplier for their CRM Application. To provide the following high-level scope as follows - The CRM system must integrate with Northgate Housing v6.14; The CRM system must integrate with Castleton EDRM0 v4.2; Deliver rules based process scripts to front-line agents; Work flow management of activities and tasks; Comprehensive real-time and historical reporting; Measure the success of events and interactions with customers; Using Avaya On Demand for hosted telephony solution; Full case history reporting, can report case overview and down to individual form-field level; Integrate with secure mailbox system (S24 - Service 24 secure information); Integrate with second telephony platform for S24; Delivery of core requirements for new CRM application by 2nd April 2018; Demonstrate Northgate Housing API capabilities with your CRM solution.",
        "status": "complete",
        "classification": {
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            "id": "48445000",
            "description": "Customer Relation Management software package"
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        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "minValue": {
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            "currency": "GBP"
        },
        "value": {
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            "currency": "GBP"
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        "tenderPeriod": {
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            "endDate": "2022-03-31T23:59:59+01:00"
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        "mainProcurementCategory": "services"
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    "parties": [
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            "id": "GB-CFS-78587",
            "name": "Paragon Asra Housing Limited",
            "identifier": {
                "legalName": "Paragon Asra Housing Limited"
            },
            "address": {
                "streetAddress": "procurementadminteam@orbit.org.uk",
                "locality": "Procontract",
                "postalCode": "CV3 2SU",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Peter Mottershead",
                "email": "procurementadminteam@orbit.org.uk",
                "telephone": "0"
            },
            "details": {
                "url": "https://www.housingprocurement.com"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-78588",
            "name": "Blacklight Software Limited",
            "identifier": {
                "legalName": "Blacklight Software Limited"
            },
            "address": {
                "streetAddress": "Unit 4, South Park Way, Junction 41 Business Park Wakefield West Yorkshire WF2 0XJ"
            },
            "details": {
                "scale": "sme",
                "vcse": false
            },
            "roles": [
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    "buyer": {
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    "awards": [
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            "id": "ocds-b5fd17-dbc93391-d8d8-469a-b7a6-ca2972a96497-1",
            "status": "active",
            "date": "2018-01-11T00:00:00Z",
            "datePublished": "2018-02-12T10:14:37Z",
            "value": {
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                "currency": "GBP"
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            "suppliers": [
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                    "name": "Blacklight Software Limited"
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                "endDate": "2022-03-31T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/7e8e9d71-4310-494d-9cd4-06f3b50accb6",
                    "datePublished": "2018-02-12T10:14:37Z",
                    "format": "text/html",
                    "language": "en"
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        }
    ]
}