{
    "tag": [
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    "id": "ocds-b5fd17-dc4e195b-a737-4c46-8897-f6363f47d4ae-2024-01-05T11:52:06Z",
    "date": "2024-01-05T11:52:06Z",
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        "id": "tender_363106/1299031",
        "title": "Department for Business and Trade- Business Support Service (tendered as 'Business Information Service 2024')",
        "description": "The Department for Business and Trade is seeking to award to a supplier to provide a service to provide information, advice, guidance and signposting for any kind of business, including pre-start-ups, in England. This new service will replace the existing Business Support Helpline. The aim of the Business Information Service is to increase and encourage access to relevant high quality business support, save businesses time and resource, and ultimately help businesses to start, grow and thrive - in particular Small and Medium-sized Enterprises (SMEs). The Business Information Service will be expected to provide bespoke, unscripted advice (via telephone, email, webchat, social media, and other messaging services, but not face-to-face) on a wide range of topics including starting a business, accessing finance, and business planning. The service will need to maintain a database of information on business support in England for use by the service's advisers. This database will also need to be accessible to other users, such as advisers based in Growth Hubs. The service will be demand-led so should be flexible. It must provide capacity to meet at least 50,000 inbound contacts, with at least 10,000 in-depth appointments per annum. It must also be capable of rapidly scaling-up (at extra cost) in response to economic shocks and other pressures. The service will be expected to operate within standard hours, but should have a robust process for out-of-hours contacts.",
        "datePublished": "2023-08-10T17:55:36+01:00",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "75100000",
            "description": "Administration services"
        },
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                "scheme": "CPV",
                "id": "79342300",
                "description": "Customer services"
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            {
                "scheme": "CPV",
                "id": "79400000",
                "description": "Business and management consultancy and related services"
            },
            {
                "scheme": "CPV",
                "id": "79512000",
                "description": "Call centre"
            },
            {
                "scheme": "CPV",
                "id": "79900000",
                "description": "Miscellaneous business and business-related services"
            }
        ],
        "items": [
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                "deliveryAddresses": [
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                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
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                    {
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            }
        ],
        "value": {
            "amount": 7500000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure (above threshold)",
        "tenderPeriod": {
            "endDate": "2023-09-22T12:00:00+01:00"
        },
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            "endDate": "2025-03-31T23:59:59+01:00"
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        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services",
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                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/b4bfed38-4af6-4075-919d-4350d391fc7e",
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    "parties": [
        {
            "id": "GB-CFS-254931",
            "name": "BEIS",
            "identifier": {
                "legalName": "BEIS"
            },
            "address": {
                "streetAddress": "Victoria Square House, Victoria Square",
                "locality": "Birmingham",
                "postalCode": "B2 4AJ",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Steven Williams",
                "email": "steven.williams3@beis.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-250634",
            "name": "BEIS",
            "identifier": {
                "legalName": "BEIS"
            },
            "address": {
                "streetAddress": "Old Admiralty Building",
                "locality": "London",
                "postalCode": "SW1A 2DY",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "stsven.williams3@businessandtrade.gov.uk"
            },
            "roles": [
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        },
        {
            "id": "GB-COH-07227157",
            "name": "UMi Commercial Limited",
            "identifier": {
                "legalName": "UMi Commercial Limited",
                "scheme": "GB-COH",
                "id": "07227157"
            },
            "address": {
                "streetAddress": "Navigators Point, Belmonth Business Park, Durham, DH1 1TW"
            },
            "details": {
                "scale": "sme",
                "vcse": false
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            "roles": [
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            "status": "active",
            "date": "2023-12-18T00:00:00Z",
            "datePublished": "2024-01-05T11:52:06Z",
            "value": {
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                "currency": "GBP"
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                    "name": "UMi Commercial Limited"
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                "endDate": "2025-03-31T23:59:59+01:00"
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                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
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                    "datePublished": "2024-01-05T11:52:06Z",
                    "format": "text/html",
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                {
                    "id": "2",
                    "description": "n/a",
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}