{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-de19c6da-e2fb-4d41-bb01-223c1acc1563-2019-05-15T09:20:29+01:00",
    "date": "2019-05-15T09:20:29+01:00",
    "ocid": "ocds-b5fd17-de19c6da-e2fb-4d41-bb01-223c1acc1563",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "tender_165359/744437",
        "title": "Award Notice for HS2 Helpdesk and Enquiries Centre",
        "description": "HS2 Ltd has awarded a contract to Sitel UK Ltd for the provision of a 24-hour, 365 day Helpdesk and Enquiries Centre. The service will manage and respond to all external HS2 Ltd enquiries received by telephone, email, social media, live web chats and white copy, acting as the public facing representative and the first point of contact for all inbound HS2 Ltd contact. The contract is for four years in duration. To appoint the supplier HS2 Ltd conducted a further competition through Crown Commercial Services Contact Centre Services Framework Agreement, Lot 2: Contact Centre Services (REF: RM3815).",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72253100",
            "description": "Helpdesk services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "B4 6GA"
                    },
                    {
                        "region": "West Midlands",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 2942917,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2018-10-15T23:59:59+01:00"
        },
        "contractPeriod": {
            "startDate": "2019-02-04T00:00:00Z",
            "endDate": "2023-02-03T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-84692",
            "name": "HS2",
            "identifier": {
                "legalName": "HS2"
            },
            "address": {
                "streetAddress": "High Speed Two (HS2) Limited, Two Snowhill, Snow Hill Queensway",
                "locality": "Birmingham",
                "postalCode": "B4 6GA",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Emily Scott",
                "email": "emily.scott@hs2.org.uk",
                "telephone": "-"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-03450786",
            "name": "Sitel UK Ltd",
            "identifier": {
                "legalName": "Sitel UK Ltd",
                "scheme": "GB-COH",
                "id": "03450786"
            },
            "address": {
                "streetAddress": "53 -55 Butts Road, Earlsdon,, Coventry, Coventry, CV1 3BH, UNITED KINGDOM"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-84692",
        "name": "HS2"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-de19c6da-e2fb-4d41-bb01-223c1acc1563-1",
            "status": "active",
            "date": "2019-01-21T00:00:00Z",
            "datePublished": "2019-05-15T09:20:29+01:00",
            "value": {
                "amount": 2942917,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-03450786",
                    "name": "Sitel UK Ltd"
                }
            ],
            "contractPeriod": {
                "startDate": "2019-02-04T00:00:00Z",
                "endDate": "2023-02-03T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/81dfc66f-49c1-447d-acc0-f9aeb9192557",
                    "datePublished": "2019-05-15T09:20:29+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}