{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-e128951d-af31-462b-910b-e959896afa2c-2022-09-08T10:55:03+01:00",
    "date": "2022-09-08T10:55:03+01:00",
    "ocid": "ocds-b5fd17-e128951d-af31-462b-910b-e959896afa2c",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "BIP719690435",
        "title": "Customer Service Surveys and Data Collection",
        "description": "NHG collect feedback from our residents about their transactions and interactions with us. This is used to coach and develop staff, recover services for residents where something has gone wrong and to make improvements to the way we do things. To support this work NHG are procuring a real-time, multi-channel customer feedback solution to help us to really understand the voice of our residents. The solution will cover the collection, display, analysis and reporting of both positive and negative customer feedback, including the ability to recover the situation through alerts of issues or negative feedback and analyse verbatim comments.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "79311000",
            "description": "Survey services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "London",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 410000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2022-07-22T00:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2022-10-01T00:00:00+01:00",
            "endDate": "2027-09-30T23:59:59+01:00"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-191265",
            "name": "Notting Hill Genesis",
            "identifier": {
                "legalName": "Notting Hill Genesis"
            },
            "address": {
                "streetAddress": "Bruce Kenrick House, 2 Killick Street",
                "locality": "London",
                "postalCode": "N19FL",
                "countryName": "UK"
            },
            "contactPoint": {
                "email": "nicole.ward@nhg.org.uk",
                "telephone": "+442038150000"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-218655",
            "name": "Smoke Customer Intelligence Limited",
            "identifier": {
                "legalName": "Smoke Customer Intelligence Limited"
            },
            "address": {
                "streetAddress": "Unit 4, Drakes Courtyard 291 Kilburn High Road London"
            },
            "details": {
                "scale": "sme"
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-191265",
        "name": "Notting Hill Genesis"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-e128951d-af31-462b-910b-e959896afa2c-1",
            "status": "active",
            "date": "2022-07-22T00:00:00+01:00",
            "datePublished": "2022-09-08T10:55:03+01:00",
            "value": {
                "amount": 410000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-218655",
                    "name": "Smoke Customer Intelligence Limited"
                }
            ],
            "contractPeriod": {
                "startDate": "2022-10-01T00:00:00+01:00",
                "endDate": "2027-09-30T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/90c971b0-e9a2-4fd9-9886-815fad847d05",
                    "datePublished": "2022-09-08T10:55:03+01:00",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "documentType": "tenderNotice",
                    "description": "Please follow this link to view the notice.",
                    "url": "https://www.delta-esourcing.com/delta/respondToList.html?noticeId=719690435"
                }
            ]
        }
    ]
}