{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-e1749763-5b63-4a7c-8436-dfebf93f5744-2021-02-24T11:48:03Z",
    "date": "2021-02-24T11:48:03Z",
    "ocid": "ocds-b5fd17-e1749763-5b63-4a7c-8436-dfebf93f5744",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "SCC-SMS-0120",
        "title": "IVR Announcement Recording",
        "description": "Southampton City Council recently insourced both its customer service operation and its IT provision. Customer services have been through a significant transformation since returning to the council and are taking a greater focus on customer service and first-time resolution. We have recently invested in a new telephony platform and are overhauling the IVR (Interactive Voice Response) set up in switching over. As a part of this, we want to invest in high-quality recorded announcements. SCC is in the process of upgrading and redesigning our IVR (Interactive Voice Response) system for the council. We deal with over 400,000 calls a year and are keen to deliver the best possible customer experience. This is a 3+1+1 contract.",
        "datePublished": "2021-02-24T11:48:03Z",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "48512000",
            "description": "Interactive voice response software package"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "72212512",
                "description": "Interactive voice response software development services"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "so147ly"
                    }
                ]
            }
        ],
        "value": {
            "amount": 20000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure (below threshold)",
        "tenderPeriod": {
            "endDate": "2021-03-16T17:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2021-03-30T00:00:00+01:00",
            "endDate": "2024-03-29T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/3bf521bf-3e04-42b0-8953-cc67ac273359",
                "datePublished": "2021-02-24T11:48:03Z",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "documentType": "biddingDocuments",
                "description": "Tender sign up",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/ccef6618-8da3-4d9c-81ba-e433e9abfc67",
                "format": "application/vnd.openxmlformats-officedocument.presentationml.presentation"
            },
            {
                "id": "3",
                "documentType": "biddingDocuments",
                "description": "Tender Portal",
                "url": "https://supplysouthampton.esourcingportal.com"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/jxfb36Bw",
            "name": "SOUTHAMPTON CITY COUNCIL",
            "identifier": {
                "legalName": "SOUTHAMPTON CITY COUNCIL",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/jxfb36Bw"
            },
            "address": {
                "streetAddress": "Civic Centre,Civic Centre Road",
                "locality": "SOUTHAMPTON",
                "postalCode": "SO147LY",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Oliver Tarrant",
                "email": "oliver.tarrant@southampton.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/jxfb36Bw",
        "name": "SOUTHAMPTON CITY COUNCIL"
    }
}