{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-e3cdfdca-adc9-11e6-9901-0019b9f3037b-2016-11-18T20:17:19Z",
    "date": "2016-11-18T20:17:19Z",
    "ocid": "ocds-b5fd17-e3cdfdca-adc9-11e6-9901-0019b9f3037b",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "BIP210017037",
        "title": "GB-Stafford: SARH Two Way SMS Procurement",
        "description": "The provision of a Two-Way SMS solution. The High Level Business Requirements are detailed below: clubsTo provide customers with a new and more convenient way of contacting SARH. clubsTo provide SARH with a more convenient way of contacting Customers. clubsTo potentially deliver efficiencies for call handling in all departments across the organisation. clubsTo encourage more use of online services. clubsTo further improve the SARH customer service / growth offer. clubsEnhance the reputation of SARH for innovation and help underpin future partnerships. Background on requirements for SMS / Expected Business Benefits clubsMore communication choices for customers clubsBetter Customer satisfaction clubsA more coherent view within SARH of customer satisfaction levels / views / concerns etc. clubsA reduction in the call volume to Customer Services (50% of calls currently concern repairs) clubsIncrease in paperless transactions clubsEasy way to facilitate brief transactional customer satisfaction surveys clubsAutomated workflow to streamline operations clubsSome operations will be more effective via SMS than phone or letter i.e. Early low level rent arrears progression by SMS / reminder of gas servicing on the day to reduce no shows. clubsLess intrusive form of communication for customers clubsEasier proactive communications - Early low level rent arrears reminders by text etc. clubsBulk Texting by criteria - e.g. send a particular text to all over 1 week in arrears clubsLower volume of calls, letters and emails due to 1st line filtering by the Customer Services Team and increased closure of calls. clubsEconomies of scale by increasing the capacity of Customer Services without increasing staffing clubsReduced Printing / Phone calls / Letters Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.",
        "datePublished": "2016-07-12T16:18:01+01:00",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "48000000",
            "description": "Software package and information systems"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "West Midlands",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "minValue": {
            "amount": 25000,
            "currency": "GBP"
        },
        "value": {
            "amount": 50000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2016-08-22T23:59:59+01:00"
        },
        "contractPeriod": {
            "startDate": "2016-10-03T00:00:00+01:00",
            "endDate": "2020-10-05T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/6f50c2a4-3469-4267-8c9c-dd9152ec0bb4",
                "datePublished": "2016-07-12T16:18:01+01:00",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "documentType": "tenderNotice",
                "description": "Please follow this link to view the notice.",
                "url": "https://www.delta-esourcing.com/tenders/UK-GB-Stafford:-SARH-Two-Way-SMS-Procurement/H8D4TV2T3Z"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-31501",
            "name": "Stafford & Rural Homes",
            "identifier": {
                "legalName": "Stafford & Rural Homes"
            },
            "address": {
                "streetAddress": "The Rurals, 1 Parker Court, Staffordshire Technology Park",
                "locality": "Stafford",
                "postalCode": "ST18 0WP",
                "countryName": "UK"
            },
            "contactPoint": {
                "name": "Jon Drummond",
                "email": "jon.drummond@shawc.co.uk",
                "telephone": "+441785216685"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-31501",
        "name": "Stafford & Rural Homes"
    }
}