{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-e4092af3-64e7-450e-8d98-004bd219afe1-2020-10-16T17:45:05+01:00",
    "date": "2020-10-16T17:45:05+01:00",
    "ocid": "ocds-b5fd17-e4092af3-64e7-450e-8d98-004bd219afe1",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "MT220874",
        "title": "Telephone Based Customer Surveying for Connexus",
        "description": "The aim of this tender is to appoint a single service provider to carry out a defined set of telephone-based customer surveys, including; - To securely receive (via File Transfer Protocol, or FTP) weekly and monthly CSV (or other excel format) datasets of customers requiring customer surveys. - To process and carry out telephone-based customer surveys, adhering to agreed maximum quotas and script, and in accordance with the MRS Code of Contact. - To facilitate Connexus colleagues being able to access real-time responses for analysis and checks, preferably via an online portal. - To facilitate the customers' rights under the General Data Protection Regulation, including the right erasing their responses and to not contact any customers who opt-out of surveying. - To facilitate Connexus in modifying surveys as per its business requirement by providing a number of additional changes available within each survey. - To facilitate the transferal of any existing survey data from previous surveys into one singular platform for Connexus colleagues to review data. Information on pre- and post-survey scripts, questions, scales and routing will be provided.",
        "datePublished": "2020-10-16T17:45:05+01:00",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "79311210",
            "description": "Telephone survey services"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "79342311",
                "description": "Customer satisfaction survey"
            },
            {
                "scheme": "CPV",
                "id": "79342310",
                "description": "Customer survey services"
            },
            {
                "scheme": "CPV",
                "id": "79311300",
                "description": "Survey analysis services"
            },
            {
                "scheme": "CPV",
                "id": "79311100",
                "description": "Survey design services"
            },
            {
                "scheme": "CPV",
                "id": "79342320",
                "description": "Customer-care services"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "West Midlands",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 10000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure (below threshold)",
        "tenderPeriod": {
            "endDate": "2020-11-06T12:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2021-01-01T00:00:00Z",
            "endDate": "2021-12-31T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/b04117c1-98f5-4e1b-a0eb-bbf1af084c48",
                "datePublished": "2020-10-16T17:45:05+01:00",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "documentType": "tenderNotice",
                "description": "NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.",
                "url": "https://www.mytenders.co.uk/search/show/search_view.aspx?ID=OCT160637"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-131010",
            "name": "Connexus Housing Limited",
            "identifier": {
                "legalName": "Connexus Housing Limited"
            },
            "address": {
                "streetAddress": "The Gateway, The Auction Yard",
                "locality": "Craven Arms",
                "postalCode": "SY7 9BW",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Jayne Bissell",
                "email": "jayne.bissell@connexus-group.co.uk",
                "telephone": "+44 3332313233"
            },
            "details": {
                "url": "http://www.connexus-group.co.uk"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-131010",
        "name": "Connexus Housing Limited"
    }
}