{
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    "date": "2021-07-07T13:30:45+01:00",
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    "initiationType": "tender",
    "tender": {
        "id": "20210707133039-3510",
        "title": "Annual Maintenance, Support and Development of the Dounreay Environmental Sample Management System",
        "description": "The scope of services for this contract includes the following activities: Maintenance Services The Consultant shall: * Provide and update technical documentation for the system * Maintain and manage the renewal of the annual licensing (on behalf of the Employer) required for operating the following software from May 2022 until contract end: o Filemaker Pro (Server and Employer) o MBS FileMaker Plugin (20 seats) o MSB Plug-In - Server o LibXL Windows o 360Works MirrorSync (10 seats) * Proactively maintain the current application and installation via remote access to a virtual server owned by the Employer to ensure efficient operation and data storage. * Resolve any issues or defects reported by the Employer * Ensure security updates and upgrades are applied in a timely manner to protect the integrity of the system * Rectify and action any security defects that are identified through proactive vulnerability scanning and system health checks * Have and maintain development and online mapping servers held under the Consultant's control. Support Services The Consultant shall: * Provide a technical capability to ensure that the system is always functioning correctly and resolve issues promptly. * Provide a telephone/video conference support service to resolve operator issues * Provide a dedicated support contact for urgent issues * Provide an incident handling procedure including an escalation process * Provide a quarterly/annually report on the incidents that have been raised and status of resolution, adherence to service level agreement below. * Ensure all support services are responded to within 4 hours and resolved within 2 day as the agreed SLA Development Services The Consultant shall * Develop new processes, as directed by the Employer, to increase the functionality and scope of the system * Develop improvements to the existing system, as directed by the Employer. * Follow change control procedures as specified and documented by the Consultant to maintain the integrity of the system * Provide a quarterly/annual report on the system changes within that period and the time spent on delivering these development changes. * Develop based on secure software standards, provide assurance of adherence * Develop testing cycle to ensure stability and erroneous code does not impact on the availability and security of the system",
        "datePublished": "2021-07-07T13:30:45+01:00",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "48150000",
            "description": "Industrial control software package"
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                        "postalCode": "KW14 7TZ"
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                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
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                    {
                        "countryName": "United Kingdom"
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            "currency": "GBP"
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        "value": {
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            "currency": "GBP"
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        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2021-07-29T12:00:00+01:00"
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        "contractPeriod": {
            "startDate": "2021-09-01T00:00:00+01:00",
            "endDate": "2024-08-31T23:59:59+01:00"
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        "suitability": {
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            "vcse": false
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        "mainProcurementCategory": "services",
        "documents": [
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                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/b7ad2b0f-0ef5-4faa-ba59-07c929befbd0",
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                "format": "text/html",
                "language": "en"
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            {
                "id": "2",
                "documentType": "Link",
                "description": "Additional data",
                "url": "https://sharedsystems.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=13745&B=SELLAFIELD"
            },
            {
                "id": "3",
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                "description": "User / Company",
                "url": "https://sharedsystems.eu-supply.com/ctm/Company/CompanyInformation/Index/3510"
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    },
    "parties": [
        {
            "id": "GB-CFS-162160",
            "name": "CTM Portal for the NDA Shared Services Alliance",
            "identifier": {
                "legalName": "CTM Portal for the NDA Shared Services Alliance"
            },
            "address": {
                "streetAddress": "D2003, Dounreay",
                "locality": "Thurso",
                "postalCode": "KW14 7TZ",
                "countryName": "SCT"
            },
            "contactPoint": {
                "name": "Emma Gordon",
                "email": "emma.gordon@dounreay.com",
                "telephone": "+44 1847802632"
            },
            "details": {
                "url": "https://www.gov.uk/government/case-studies/shared-services-alliance-ssa-for-nuclear-decommissioning-estate"
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            "roles": [
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    "buyer": {
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}