{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-eb0fb2ac-1d0d-41a5-8684-882075284bfc-2025-10-17T22:07:31+01:00",
    "date": "2025-10-17T22:07:31+01:00",
    "ocid": "ocds-b5fd17-eb0fb2ac-1d0d-41a5-8684-882075284bfc",
    "language": "en",
    "initiationType": "tender",
    "title": "Fulfilment Services for The Salvation Army",
    "planning": {
        "milestones": [
            {
                "id": "1",
                "title": "Engagement end date",
                "type": "engagement",
                "dueDate": "2025-10-30T23:59:59Z"
            }
        ],
        "documents": [
            {
                "id": "1",
                "documentType": "marketEngagementNotice",
                "description": "Early engagement notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/e075efec-d5c9-45a3-a9bf-2c69ed22bbc7",
                "datePublished": "2025-10-17T22:07:31+01:00",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "documentType": "biddingDocuments",
                "description": "Please complete and return the completed expression of interest form to Procurement Representative ; Alex Orlov.",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/48fdc21a-bc1a-4fc4-997d-cb0d7fb4a817",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            }
        ]
    },
    "tender": {
        "id": "FUND-SUPP-FUL-17102025",
        "title": "Fulfilment Services for The Salvation Army",
        "description": "The Salvation Army is seeking expressions of interest from established providers for the provision of comprehensive fulfilment services to support our fundraising campaigns. Scope of Services We require a partner capable of delivering the following core services to high standards: * Postal Response Handling: Receive, sort, and process up to 30,000 donations per day, including all payment types (cash, credit/debit cards, cheques). * Financial Processing: Ensure all donations are processed and banked within strict timeframes (non-cash within 1 day, cash within 2 days). * Banking Accuracy: Achieve 100% accuracy in banking and processing of credit/debit card donations. * Data Processing & Downloads: Provide accurate banking data and images by noon on day 3, with daily downloads available via secure platforms. * Secure Banking Collection: Daily collections during campaign peaks, with flexibility based on volume. * Exception & Query Handling: Timely management of whitemail, query letters, and exception items, with daily returns and fulfilment within 3 business days. * Reporting: Deliver accurate campaign, media, and finance reports daily and weekly as required. * Archiving: Secure storage of hard copies of processed response forms in line with our archiving requirements. * Client Query Handling: Respond to all queries within 24 hours, with prompt handling of emails and calls. * Account & Project Management: Provide daily updates, weekly project calls, and end-of-campaign reviews, ensuring transparent communication and invoicing. * Telephone Response Handling: Answer all calls live, maintain high data and donation processing accuracy, and provide call recordings as specified. * Campaign Set-Up & Management: Adhere to agreed procedures and supporter care protocols. Service Level Expectations Providers must demonstrate the ability to meet or exceed the following targets: * Daily processing and reporting deadlines * Minimum 99% data accuracy * 100% accuracy in donation processing and query letter fulfilment * Rapid response times for client queries and call-backs * Secure handling and transfer of sensitive data and images Who Should Apply: We invite expressions of interest from established fulfilment service providers with proven experience in high-volume donation processing, secure data management, and campaign support for charitable organisations.",
        "status": "planning",
        "classification": {
            "scheme": "CPV",
            "id": "64000000",
            "description": "Postal and telecommunications services"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "66170000",
                "description": "Financial consultancy, financial transaction processing and clearing-house services"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "suitability": {
            "sme": false,
            "vcse": false
        }
    },
    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/9MqX9nuM",
            "name": "The Salvation Army",
            "identifier": {
                "legalName": "The Salvation Army",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/9MqX9nuM"
            },
            "address": {
                "streetAddress": "THE SALVATION ARMY",
                "locality": "LONDON",
                "postalCode": "SE58FJ",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Alex Orlov",
                "email": "Alexander.Orlov@salvationarmy.org.uk"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/9MqX9nuM",
        "name": "The Salvation Army"
    }
}