{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-f08f8ebf-11ab-49e2-8a9e-5c8e4ce21a8c-2021-08-16T11:42:12+01:00",
    "date": "2021-08-16T11:42:12+01:00",
    "ocid": "ocds-b5fd17-f08f8ebf-11ab-49e2-8a9e-5c8e4ce21a8c",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "NRW/CCT/9951/B",
        "title": "9951 - Provision of Customer support officer - security for the Customer centre in City Hall",
        "description": "Norwich City Council has a customer centre (based at City Hall, Norwich, NR2 1NH) welcoming around 25,000 customers per annum. Customers visit the centre to access a wide variety of services including housing advice, parking, council tax, housing benefits, planning etc. The council has a need to provide a customer support officer - security (CSO) who will be located in the customer centre on a daily basis. Norwich City Council are offering an opportunity for a company to supply a CSO service for a period of one year with an option to extend the contract for an additional two years (on a one year at a time basis). The council requirement is for a regular CSO and a relief CSO to be trained for this role. It has been proven that a regular \"face\" in the customer centre has a positive impact on the overall ambiance on a day to day basis with both customers and council staff alike. Additional information: Please download tender documents and upload completed tenders using the link: https://in-tendhost.co.uk/norwich/aspx/Home Is a Recurrent Procurement Type? : No",
        "datePublished": "2020-06-08T15:45:44+01:00",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "79710000",
            "description": "Security services"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "79700000",
                "description": "Investigation and security services"
            },
            {
                "scheme": "CPV",
                "id": "75000000",
                "description": "Administration, defence and social security services"
            },
            {
                "scheme": "CPV",
                "id": "75240000",
                "description": "Public security, law and order services"
            },
            {
                "scheme": "CPV",
                "id": "75300000",
                "description": "Compulsory social security services"
            },
            {
                "scheme": "CPV",
                "id": "75241000",
                "description": "Public security services"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "NR2 1NH"
                    },
                    {
                        "region": "East of England",
                        "countryName": "United Kingdom"
                    },
                    {
                        "postalCode": "NR2 1NH"
                    },
                    {
                        "region": "East of England",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "minValue": {
            "amount": 80000,
            "currency": "GBP"
        },
        "value": {
            "amount": 90000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure (below threshold)",
        "tenderPeriod": {
            "endDate": "2020-06-29T23:59:59+01:00"
        },
        "contractPeriod": {
            "startDate": "2020-07-18T00:00:00+01:00",
            "endDate": "2022-08-31T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/29f1b376-4c44-4f6b-af84-3f36c9e79d94",
                "datePublished": "2020-06-08T15:45:44+01:00",
                "format": "text/html",
                "language": "en",
                "dateModified": "2021-08-16T11:42:12+01:00"
            },
            {
                "id": "2",
                "documentType": "tenderNotice",
                "description": "Additional information on how to apply for this contract",
                "url": "https://in-tendhost.co.uk/norwich/aspx/"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-30302",
            "name": "Norwich City Council e-Tendering",
            "identifier": {
                "legalName": "Norwich City Council e-Tendering"
            },
            "address": {
                "streetAddress": "City Hall, St Peters Street",
                "locality": "Norwich",
                "postalCode": "NR2 1NH",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Dan Howes",
                "email": "danhowes@norwich.gov.uk",
                "telephone": "01603 212169"
            },
            "details": {
                "url": "http://www.norwich.gov.uk/YourCouncil/Finance/Pages/Procurement.aspx"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-30302",
        "name": "Norwich City Council e-Tendering"
    }
}