{
    "tag": [
        "compiled"
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    "id": "ocds-b5fd17-f689be46-29bd-4bc8-b188-e1e6ee1eba9d-2023-06-13T12:12:00+01:00",
    "date": "2023-06-13T12:12:00+01:00",
    "ocid": "ocds-b5fd17-f689be46-29bd-4bc8-b188-e1e6ee1eba9d",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "IT-599-6-BS/0006",
        "title": "Customer Relationship and Case Management (CRCM) Solution",
        "description": "The Riverside Group (TRG) are seeking to procure a strategic Customer Relationship and Case Management (CRCM) solution for use in effectively supporting operational delivery of care and support to customers nationwide. The procurement documentation provides details concerning: o The aims, objectives and expected benefits associated with the CRCM solution o The current state systems landscape in Riverside Care and Support (RCS) o A high-level target CRCM solution vision which includes: o Capabilities and processes it is expected that the CRCM solution will enable - see Document B: Appendix 1 Capability and Process Lifecycle o A comprehensive set of functional and non-functional requirements to include details of target CRCM solution users - see Document B: Appendix 2 Please the procurement documentation available at https://in-tendhost.co.uk/theriversidegroup/aspx/Home Additional information: Please the procurement documentation available at https://in-tendhost.co.uk/theriversidegroup/aspx/Home Is a Recurrent Procurement Type? : No",
        "datePublished": "2023-06-13T12:12:00+01:00",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "48445000",
            "description": "Customer Relation Management software package"
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                "scheme": "CPV",
                "id": "72261000",
                "description": "Software support services"
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            {
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                "id": "72263000",
                "description": "Software implementation services"
            },
            {
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                "id": "72265000",
                "description": "Software configuration services"
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            {
                "scheme": "CPV",
                "id": "72267000",
                "description": "Software maintenance and repair services"
            },
            {
                "scheme": "CPV",
                "id": "48440000",
                "description": "Financial analysis and accounting software package"
            },
            {
                "scheme": "CPV",
                "id": "48400000",
                "description": "Business transaction and personal business software package"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "L24 8RF"
                    },
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure (above threshold)",
        "tenderPeriod": {
            "endDate": "2023-07-13T12:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2023-10-02T01:00:00+01:00",
            "endDate": "2028-10-01T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "goods",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/b63ba411-0f81-422b-803b-9df2fbc6669f",
                "datePublished": "2023-06-13T12:12:00+01:00",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "description": "Additional information on how to apply for this contract",
                "url": "https://in-tendhost.co.uk/theriversidegroup/aspx/"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-245855",
            "name": "The Riverside Group Limited",
            "identifier": {
                "legalName": "The Riverside Group Limited"
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            "address": {
                "streetAddress": "Estuary Commerce Park, Speke",
                "locality": "Liverpool",
                "postalCode": "L24 8RF",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Danny Carragher",
                "email": "dcarragher@onehousing.co.uk",
                "telephone": "03451110000"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-245855",
        "name": "The Riverside Group Limited"
    }
}