{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-fa9061ad-9ce3-4e7d-b8d4-ef76304e9921-2020-09-02T14:58:30+01:00",
    "date": "2020-09-02T14:58:30+01:00",
    "ocid": "ocds-b5fd17-fa9061ad-9ce3-4e7d-b8d4-ef76304e9921",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "RMBC - 031029 - AWARD",
        "title": "RMBC - LA - Customer Relationship Management System and Content Management System - AWARD",
        "description": "The Authority is seeking to contract with one provider for a combined CRM and CMS solution to significantly improve its digital self-service and assisted-service offering via a new customer portal for a number of interactions including Waste (fly tipping, missed collections, garden and bulky waste), on-line Planning submissions, on-line activities for Housing and Revenues and Benefits. The solution will enable the Authority to build a data-rich Customer Services provision, enabling analysis of customer needs and shaping services accordingly. The solution will provide the Authority with a single view of its customers to break down silos across the Authority and the services it provides; Officers will achieve a better understanding of how customers interact across all services whilst enabling them to track service requests, check for updates electronically, deliver personalised, targeted services and communication and thus building stronger and effective relationships with them.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72000000",
            "description": "IT services: consulting, software development, Internet and support"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "72212224",
                "description": "Web page editing software development services"
            },
            {
                "scheme": "CPV",
                "id": "72212783",
                "description": "Content management software development services"
            },
            {
                "scheme": "CPV",
                "id": "72212400",
                "description": "Business transaction and personal business software development services"
            },
            {
                "scheme": "CPV",
                "id": "72200000",
                "description": "Software programming and consultancy services"
            },
            {
                "scheme": "CPV",
                "id": "72266000",
                "description": "Software consultancy services"
            },
            {
                "scheme": "CPV",
                "id": "72211000",
                "description": "Programming services of systems and user software"
            },
            {
                "scheme": "CPV",
                "id": "72212000",
                "description": "Programming services of application software"
            },
            {
                "scheme": "CPV",
                "id": "72212220",
                "description": "Internet and intranet software development services"
            },
            {
                "scheme": "CPV",
                "id": "72212517",
                "description": "IT software development services"
            },
            {
                "scheme": "CPV",
                "id": "72212200",
                "description": "Networking, Internet and intranet software development services"
            },
            {
                "scheme": "CPV",
                "id": "72210000",
                "description": "Programming services of packaged software products"
            },
            {
                "scheme": "CPV",
                "id": "72212333",
                "description": "Contact management software development services"
            },
            {
                "scheme": "CPV",
                "id": "72413000",
                "description": "World wide web (www) site design services"
            },
            {
                "scheme": "CPV",
                "id": "72421000",
                "description": "Internet or intranet client application development services"
            },
            {
                "scheme": "CPV",
                "id": "72415000",
                "description": "World wide web (www) site operation host services"
            },
            {
                "scheme": "CPV",
                "id": "72263000",
                "description": "Software implementation services"
            },
            {
                "scheme": "CPV",
                "id": "72212445",
                "description": "Customer Relation Management software development services"
            },
            {
                "scheme": "CPV",
                "id": "72212325",
                "description": "Form making software development services"
            },
            {
                "scheme": "CPV",
                "id": "72212422",
                "description": "Software development services suites"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "KT15 2AH"
                    },
                    {
                        "region": "South East",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "minValue": {
            "amount": 700000,
            "currency": "GBP"
        },
        "value": {
            "amount": 850000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2020-07-07T12:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2020-09-28T01:00:00+01:00",
            "endDate": "2027-09-27T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-17225",
            "name": "SE Shared Services",
            "identifier": {
                "legalName": "SE Shared Services"
            },
            "address": {
                "streetAddress": "Station Road, Addlestone",
                "locality": "Surrey",
                "postalCode": "KT15 2AH",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Loraine Austin (RMBC)",
                "email": "loraine.austin@runnymede.gov.uk",
                "telephone": "01932 425638"
            },
            "details": {
                "url": "http://www.runnymede.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-150465",
            "name": "Jadu Ltd.",
            "identifier": {
                "legalName": "Jadu Ltd."
            },
            "address": {
                "streetAddress": "Universe House, Leicester, United Kingdom, LE19 1RJ"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-17225",
        "name": "SE Shared Services"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-fa9061ad-9ce3-4e7d-b8d4-ef76304e9921-1",
            "status": "active",
            "date": "2020-09-02T00:00:00+01:00",
            "datePublished": "2020-09-02T14:58:30+01:00",
            "value": {
                "amount": 718800,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-150465",
                    "name": "Jadu Ltd."
                }
            ],
            "contractPeriod": {
                "startDate": "2020-09-28T00:00:00+01:00",
                "endDate": "2027-09-27T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/82111a06-4036-47ad-add0-fd16646c76aa",
                    "datePublished": "2020-09-02T14:58:30+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}