{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-fbd853dc-42b6-48a2-bd40-347601544b7d-2025-11-04T09:26:17Z",
    "date": "2025-11-04T09:26:17Z",
    "ocid": "ocds-b5fd17-fbd853dc-42b6-48a2-bd40-347601544b7d",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "P-0029",
        "title": "Contact Centre as a Service",
        "description": "This contract will ensure the continuation of the contact centre as a service to support MaPS in achieving its strategic objectives, particularly customer engagement. It enables MaPS to centrally manage phone, webchat, email and social media, including product updates, reducing the need to manage various software solutions individually. The core elements of the contract include the ability to procure licences for Genesys and its associated App Foundry Integrations, national and international outbound calls both on mobile and landline, SMS and WhatsApp, SIP service and support.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "48333000",
            "description": "Contact management software package"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "South East",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 9187844,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2025-06-19T15:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2025-10-24T00:00:00+01:00",
            "endDate": "2027-10-23T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "goods"
    },
    "parties": [
        {
            "id": "GB-SRS-supplierregistration.cabinetoffice.gov.uk/naZq3B5Q",
            "name": "Money and Pensions Service",
            "identifier": {
                "legalName": "Money and Pensions Service",
                "scheme": "GB-SRS",
                "id": "supplierregistration.cabinetoffice.gov.uk/naZq3B5Q"
            },
            "address": {
                "streetAddress": "Borough Hall",
                "locality": "BEDFORD",
                "postalCode": "EC1N2TD",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Adrian Curtis",
                "email": "adrian.curtis@maps.org.uk",
                "telephone": "07738066188"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-07510381",
            "name": "Kerv Digital Limited",
            "identifier": {
                "legalName": "Kerv Digital Limited",
                "scheme": "GB-COH",
                "id": "07510381"
            },
            "address": {
                "streetAddress": "1 Finsbury Avenue, London"
            },
            "details": {
                "scale": "sme",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-supplierregistration.cabinetoffice.gov.uk/naZq3B5Q",
        "name": "Money and Pensions Service"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-fbd853dc-42b6-48a2-bd40-347601544b7d-1",
            "status": "active",
            "date": "2025-10-16T00:00:00+01:00",
            "datePublished": "2025-11-04T09:26:17Z",
            "value": {
                "amount": 9187844,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-07510381",
                    "name": "Kerv Digital Limited"
                }
            ],
            "contractPeriod": {
                "startDate": "2025-10-24T00:00:00+01:00",
                "endDate": "2027-10-23T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/c146e70b-0de7-438c-a032-5caf41b41417",
                    "datePublished": "2025-11-04T09:26:17Z",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}