{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-fd843375-816a-468d-b0c3-36fc8961da4e-2023-03-29T16:13:41+01:00",
    "date": "2023-03-29T16:13:41+01:00",
    "ocid": "ocds-b5fd17-fd843375-816a-468d-b0c3-36fc8961da4e",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "CF-0708900D0O000000rwimUAA",
        "title": "Covid 19 - Vaccinations Programme Vaccinations Helpline Service - Call Handling",
        "description": "The service provision is for an inbound call centre service, including telephone platform, call handlers and CRM system alongside telephony support services for the delivery of the COVID-19 Vaccination Helpline which will provide help and support to members of the public seeking advice and information about COVID-19 vaccination; and provide an alternative to the online booking service for vaccination appointments at mass sites only for citizens who do not wish, or are unable to use the on-line National Booking System use the 119 telephone number and telephony routing and solutions which support the 119 and COVID-19 Response Service (CRS). The service works in support of the National Vaccine Data Resolution Service, (VDRS) and Covid Pass and Medication Exemptions.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "32524000",
            "description": "Telecommunications system"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "LS2 7PD"
                    },
                    {
                        "region": "England",
                        "countryName": "United Kingdom"
                    },
                    {
                        "postalCode": "LS2 7PD"
                    },
                    {
                        "region": "England",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "procurementMethodDetails": "Other -",
        "tenderPeriod": {
            "endDate": "2022-02-18T12:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2022-03-21T00:00:00Z",
            "endDate": "2022-09-21T23:59:59+01:00"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-191834",
            "name": "NHS ENGLAND",
            "identifier": {
                "legalName": "NHS ENGLAND"
            },
            "address": {
                "streetAddress": "Quarry Hill,",
                "locality": "Leeds",
                "postalCode": "LS2 7PD",
                "countryName": "GB"
            },
            "contactPoint": {
                "name": "Procurement Manager",
                "email": "england.commercialqueries@nhs.net"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-209283",
            "name": "HINDUJA GLOBAL SOLUTIONS UK LIMITED",
            "identifier": {
                "legalName": "HINDUJA GLOBAL SOLUTIONS UK LIMITED"
            },
            "address": {
                "streetAddress": "11th Floor West Vantage London Great West Road Brentford Greater London TW8 9AG"
            },
            "roles": [
                "supplier"
            ]
        },
        {
            "id": "GB-CFS-240541",
            "name": "HINDUJA GLOBAL SOLUTIONS UK LIMITED",
            "identifier": {
                "legalName": "HINDUJA GLOBAL SOLUTIONS UK LIMITED"
            },
            "address": {
                "streetAddress": "11th Floor West, Vantage London, Great West Road, Brentford, Greater London TW8 9AG"
            },
            "details": {
                "scale": "large"
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-191834",
        "name": "NHS ENGLAND"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-fd843375-816a-468d-b0c3-36fc8961da4e-1",
            "status": "active",
            "date": "2022-03-14T00:00:00Z",
            "datePublished": "2022-05-19T11:25:26+01:00",
            "value": {
                "amount": 25000000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-209283",
                    "name": "HINDUJA GLOBAL SOLUTIONS UK LIMITED"
                }
            ],
            "contractPeriod": {
                "startDate": "2022-03-21T00:00:00Z",
                "endDate": "2022-09-21T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/c1fa7523-b464-416c-8734-cbdbedf82352",
                    "datePublished": "2022-05-19T11:25:26+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        },
        {
            "id": "ocds-b5fd17-fd843375-816a-468d-b0c3-36fc8961da4e-4",
            "status": "active",
            "date": "2022-03-14T00:00:00Z",
            "datePublished": "2023-03-29T16:13:41+01:00",
            "value": {
                "amount": 25000000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-240541",
                    "name": "HINDUJA GLOBAL SOLUTIONS UK LIMITED"
                }
            ],
            "contractPeriod": {
                "startDate": "2022-03-21T00:00:00Z",
                "endDate": "2022-09-21T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "4",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/32a14dbb-6938-48d4-9cbd-44dcbe9b40c3",
                    "datePublished": "2023-03-29T16:13:41+01:00",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "5",
                    "description": "20230329_TD-29_HGS_Provision of COVID-19 Vaccination Helpline Call Centre Services_v1.0_Redacted",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/49b808a6-e017-4d87-b7e5-3f27ceca1971",
                    "format": "application/pdf"
                }
            ]
        }
    ]
}