{ "tag": [ "compiled" ], "id": "ocds-h6vhtk-02a266-2025-04-08T15:23:27+01:00", "date": "2025-04-08T15:23:27+01:00", "ocid": "ocds-h6vhtk-02a266", "initiationType": "tender", "tender": { "id": "RM6181", "legalBasis": { "id": "32014L0024", "scheme": "CELEX" }, "title": "Contact Centres and Business Services", "classification": { "scheme": "CPV", "id": "75100000", "description": "Administration services" }, "mainProcurementCategory": "services", "description": "Crown Commercial Service (CCS) intended to establish a framework agreement for the provision of outsourced contact centre services, shared services and operational business process services. The framework will be used by UK Central Government and wider public sector organisations. Buyers will include, but are not limited to, Central Government departments and their agencies, non-departmental public bodies, devolved administrations, NHS bodies, local authorities, police, voluntary sector, charities and private sector organisations procuring on behalf of these bodies. The framework has 2 lots: Lot 1 Contact Centres - for the provision of contact centres servicing citizen and industry engagement with the public sector. Lot 2 Business Services - for the provision of financial accounting, HR, payroll, and source-to-pay business services.", "amendments": [ { "id": "1", "unstructuredChanges": [ { "oldValue": { "date": "2021-05-04T15:00:00+01:00" }, "newValue": { "date": "2021-05-10T15:00:00+01:00" }, "where": { "section": "IV.2.2" } }, { "oldValue": { "date": "2021-05-04T15:01:00+01:00" }, "newValue": { "date": "2021-05-10T15:01:00+01:00" }, "where": { "section": "IV.2.7" } } ] } ], "status": "complete", "value": { "amount": 3500000000, "currency": "GBP" }, "lots": [ { "id": "1", "title": "Contact Centres", "description": "Lot 1 Contact Centres was for the provision of contact centres servicing citizen and industry engagement with the public sector. The full scope of Lot 1 was set out in the Specification that is part of the Invitation to Tender (ITT) documentation.", "awardCriteria": { "criteria": [ { "name": "Quality", "type": "quality", "description": "80" }, { "type": "price", "description": "20" } ] }, "value": { "amount": 1500000000, "currency": "GBP" }, "contractPeriod": { "durationInDays": 1440 }, "hasRenewal": false, "submissionTerms": { "variantPolicy": "notAllowed" }, "hasOptions": false, "status": "cancelled" }, { "id": "2", "title": "Business Services", "description": "Lot 2 Business Services was for the provision of financial accounting, HR, payroll, and source-to-pay business services. The full scope of Lot 2 was set out in the Specification that is part of the Invitation to Tender (ITT) documentation.", "awardCriteria": { "criteria": [ { "name": "Quality", "type": "quality", "description": "80" }, { "type": "price", "description": "20" } ] }, "value": { "amount": 2000000000, "currency": "GBP" }, "contractPeriod": { "durationInDays": 1440 }, "hasRenewal": false, "submissionTerms": { "variantPolicy": "notAllowed" }, "hasOptions": false, "status": "cancelled" }, { "id": "1 & 2", "title": "All Lots", "description": "Crown Commercial Service (CCS) intended to establish a framework agreement for the provision of outsourced contact centre services, shared services and operational business process services. The framework will be used by UK Central Government and wider public sector organisations. Buyers will include, but are not limited to, Central Government departments and their agencies, non-departmental public bodies, devolved administrations, NHS bodies, local authorities, police, voluntary sector, charities and private sector organisations procuring on behalf of these bodies. The framework has 2 lots: Lot 1 Contact Centres - for the provision of contact centres servicing citizen and industry engagement with the public sector. Lot 2 Business Services - for the provision of financial accounting, HR, payroll, and source-to-pay business services.", "contractPeriod": { "durationInDays": 1440 } } ], "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "75100000", "description": "Administration services" }, { "scheme": "CPV", "id": "75130000", "description": "Supporting services for the government" }, { "scheme": "CPV", "id": "79340000", "description": "Advertising and marketing services" }, { "scheme": "CPV", "id": "79341000", "description": "Advertising services" }, { "scheme": "CPV", "id": "79341100", "description": "Advertising consultancy services" }, { "scheme": "CPV", "id": "79341400", "description": "Advertising campaign services" }, { "scheme": "CPV", "id": "79342000", "description": "Marketing services" }, { "scheme": "CPV", "id": "79342100", "description": "Direct marketing services" }, { "scheme": "CPV", "id": "79342200", "description": "Promotional services" }, { "scheme": "CPV", "id": "79342300", "description": "Customer services" }, { "scheme": "CPV", "id": "79342310", "description": "Customer survey services" }, { "scheme": "CPV", "id": "79342311", "description": "Customer satisfaction survey" }, { "scheme": "CPV", "id": "79342320", "description": "Customer-care services" }, { "scheme": "CPV", "id": "79510000", "description": "Telephone-answering services" }, { "scheme": "CPV", "id": "79511000", "description": "Telephone operator services" }, { "scheme": "CPV", "id": "79512000", "description": "Call centre" }, { "scheme": "CPV", "id": "79530000", "description": "Translation services" }, { "scheme": "CPV", "id": "79540000", "description": "Interpretation services" }, { "scheme": "CPV", "id": "79550000", "description": "Typing, word-processing and desktop publishing services" }, { "scheme": "CPV", "id": "79570000", "description": "Mailing-list compilation and mailing services" }, { "scheme": "CPV", "id": "79600000", "description": "Recruitment services" }, { "scheme": "CPV", "id": "79610000", "description": "Placement services of personnel" }, { "scheme": "CPV", "id": "79994000", "description": "Contract administration services" }, { "scheme": "CPV", "id": "79996100", "description": "Records management" } ], "deliveryAddresses": [ { "region": "UK" }, { "region": "UK" } ], "relatedLot": "1" }, { "id": "2", "additionalClassifications": [ { "scheme": "CPV", "id": "48400000", "description": "Business transaction and personal business software package" }, { "scheme": "CPV", "id": "48450000", "description": "Time accounting or human resources software package" }, { "scheme": "CPV", "id": "48451000", "description": "Enterprise resource planning software package" }, { "scheme": "CPV", "id": "48480000", "description": "Sales, marketing and business intelligence software package" }, { "scheme": "CPV", "id": "75100000", "description": "Administration services" }, { "scheme": "CPV", "id": "75112000", "description": "Administrative services for business operations" }, { "scheme": "CPV", "id": "75130000", "description": "Supporting services for the government" }, { "scheme": "CPV", "id": "75131100", "description": "General personnel services for the government" }, { "scheme": "CPV", "id": "79200000", "description": "Accounting, auditing and fiscal services" }, { "scheme": "CPV", "id": "79210000", "description": "Accounting and auditing services" }, { "scheme": "CPV", "id": "79211000", "description": "Accounting services" }, { "scheme": "CPV", "id": "79211100", "description": "Bookkeeping services" }, { "scheme": "CPV", "id": "79211110", "description": "Payroll management services" }, { "scheme": "CPV", "id": "79211120", "description": "Sales and purchases recording services" }, { "scheme": "CPV", "id": "79211200", "description": "Compilation of financial statements services" }, { "scheme": "CPV", "id": "79212500", "description": "Accounting review services" }, { "scheme": "CPV", "id": "79342300", "description": "Customer 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"description": "Recruitment services" }, { "scheme": "CPV", "id": "79630000", "description": "Personnel services except placement and supply services" }, { "scheme": "CPV", "id": "79631000", "description": "Personnel and payroll services" }, { "scheme": "CPV", "id": "79635000", "description": "Assessment centre services for recruitment" }, { "scheme": "CPV", "id": "79990000", "description": "Miscellaneous business-related services" }, { "scheme": "CPV", "id": "79995000", "description": "Library management services" }, { "scheme": "CPV", "id": "79996000", "description": "Business organisation services" }, { "scheme": "CPV", "id": "79997000", "description": "Business travel services" }, { "scheme": "CPV", "id": "79999000", "description": "Scanning and invoicing services" }, { "scheme": "CPV", "id": "79999100", "description": "Scanning services" }, { "scheme": "CPV", "id": "79999200", "description": "Invoicing services" } ], "deliveryAddresses": [ { "region": "UK" }, { "region": "UK" } ], "relatedLot": "2" }, { "id": "1 & 2", "deliveryAddresses": [ { "region": "UK" } ], "relatedLot": "1 & 2" } ], "submissionMethod": [ "electronicSubmission", "written" ], "submissionMethodDetails": "https://crowncommercialservice.bravosolution.co.uk", "selectionCriteria": { "criteria": [ { "type": "suitability", "description": "Candidates will be assessed in accordance with Section 5 of the 2015 Public Contract Regulations (implementing the directive) on the basis of information provided in response to an invitation to tender (ITT) registering for access.", "appliesTo": [ "supplier" ] } ] }, "documents": [ { "id": "economic", "documentType": "economicSelectionCriteria" }, { "id": "technical", "documentType": "technicalSelectionCriteria" } ], "procurementMethod": "open", "procurementMethodDetails": "Open procedure", "techniques": { "hasFrameworkAgreement": true }, "coveredBy": [ "GPA" ], "tenderPeriod": { "endDate": "2021-05-04T15:00:00+01:00" }, "submissionTerms": { "languages": [ "en" ], "bidValidityPeriod": { "durationInDays": 180 } }, "awardPeriod": { "startDate": "2021-05-04T15:01:00+01:00" }, "bidOpening": { "date": "2021-05-04T15:01:00+01:00" }, "hasRecurrence": false, "contractTerms": { "hasElectronicOrdering": true, "electronicInvoicingPolicy": "allowed", "hasElectronicPayment": true } }, "parties": [ { "id": "GB-FTS-3754", "name": "The Minister for the Cabinet Office acting through Crown Commercial Service", "identifier": { "legalName": "The Minister for the Cabinet Office acting through Crown Commercial Service" }, "address": { "streetAddress": "The Capital Building, Old Hall Street", "locality": "Liverpool", "region": "UK", "postalCode": "L3 9PP", "countryName": "United Kingdom" }, "contactPoint": { "telephone": "+44 3454102222", "email": "supplier@crowncommercial.gov.uk", "url": "https://crowncommercialservice.bravosolution.co.uk" }, "roles": [ "buyer" ], "details": { "url": "https://www.gov.uk/ccs", "classifications": [ { "scheme": "TED_CA_TYPE", "id": "MINISTRY", "description": "Ministry or any other national or federal authority, including their regional or local subdivisions" }, { "scheme": "COFOG", "id": "01", "description": "General public services" } ] } }, { "id": "GB-FTS-575", "name": "The Minister for the Cabinet Office acting through Crown Commercial Service", "identifier": { "legalName": "The Minister for the Cabinet Office acting through Crown Commercial Service" }, "address": { "streetAddress": "9th Floor, The Capital, Old Hall Street", "locality": "Liverpool", "postalCode": "L3 9PP", "countryName": "United Kingdom" }, "contactPoint": { "telephone": "+44 3450103503", "email": "supplier@crowncommercial.gov.uk" }, "roles": [ "reviewBody", "mediationBody" ], "details": { "url": "https://www.crowncommercial.gov.uk/" } }, { "id": "GB-FTS-26362", "name": "NCO Europe Limited", "identifier": { "legalName": "NCO Europe Limited" }, "address": { "streetAddress": "New City House, 57-63 Ringway", "locality": "Preston", "region": "UK", "postalCode": "PR1 3AF", "countryName": "United Kingdom" }, "roles": [ "supplier" ], "details": { "scale": "large" } }, { "id": "GB-FTS-26363", "name": "go-centric Limited", "identifier": { "legalName": "go-centric Limited" }, "address": { "streetAddress": "St Paul's House, 23 Park Square", "locality": "Leeds", "region": "UK", "countryName": "United Kingdom" }, "roles": [ "supplier" ], "details": { "scale": "large" } }, { "id": "GB-FTS-26364", "name": "Teleperformance Ltd", "identifier": { "legalName": "Teleperformance Ltd" }, "address": { "streetAddress": "Spectrum House, Bond Street", "locality": "Bristol", "region": "UK", "postalCode": "BS1 3LG", "countryName": "United Kingdom" }, "roles": [ "supplier" ], "details": { "scale": "large" } }, { "id": "GB-FTS-26365", "name": "Ventrica Ltd", "identifier": { "legalName": "Ventrica Ltd" }, "address": { "streetAddress": "4th Floor, Tylers House, Tylers Avenue", "locality": "Southend on Sea", "region": "UK", "postalCode": "SS1 1BB", "countryName": "United Kingdom" }, "roles": [ "supplier" ], "details": { "scale": "large" } }, { "id": "GB-FTS-26366", "name": "Hinduja Global Solutions UK Ltd (HGS UK Ltd)", "identifier": { "legalName": "Hinduja Global Solutions UK Ltd (HGS UK Ltd)" }, "address": { "streetAddress": "11th Floor West, Vantage London, Great West Road", "locality": "Brentford", "region": "UK", "postalCode": "TW8 9AG", "countryName": "United Kingdom" }, "roles": [ "supplier" ], "details": { "scale": "large" } }, { "id": "GB-FTS-26367", "name": "Arvato Limited", "identifier": { "legalName": "Arvato Limited" }, "address": { "streetAddress": "One Fleet Place", "locality": "London", "region": "UK", "postalCode": "EC4M 7WS", "countryName": "United Kingdom" }, "roles": [ "supplier" ], "details": { "scale": "large" } }, { "id": "GB-FTS-26368", "name": "Sitel UK Limited", "identifier": { "legalName": "Sitel UK Limited" }, "address": { "streetAddress": "Earlsdon Park, 53 - 55 Butts Road", "locality": "Coventry", "region": "UK", "postalCode": "CV1 9BH", "countryName": "United Kingdom" }, "roles": [ "supplier" ], "details": { "scale": "large" } }, { "id": "GB-FTS-26369", "name": "Shared Services Connected Limited", "identifier": { "legalName": "Shared Services Connected Limited" }, "address": { "streetAddress": "Three Cherry Trees Lane", "locality": "Hemel Hempstead", "region": "UK", "postalCode": "HP2 7AH", "countryName": "United Kingdom" }, "roles": [ "supplier" ], "details": { "scale": "large" } }, { "id": "GB-FTS-26370", "name": "TTEC (UK) Solutions Limited", "identifier": { "legalName": "TTEC (UK) Solutions Limited" }, "address": { "streetAddress": "6 Braid Court Lawford Road, Chiswick", "locality": "London", "region": "UK", "postalCode": "W4 3HS", "countryName": "United Kingdom" }, "roles": [ "supplier" ], "details": { "scale": "large" } }, { "id": "GB-FTS-8746", "name": "Capita Business Services Ltd", "identifier": { "legalName": "Capita Business Services Ltd" }, "address": { "streetAddress": "65 Gresham Street", "locality": "London", "region": "UK", "postalCode": "EC2V 7NQ", "countryName": "United Kingdom" }, "roles": [ "supplier" ], "details": { "scale": "large" } }, { "id": "GB-FTS-26371", "name": "Serco Limited", "identifier": { "legalName": "Serco Limited" }, "address": { "streetAddress": "Serco House 16 Bartley Wood Business Park", "locality": "Hook", "region": "UK", "postalCode": "RG27 9UY", "countryName": "United Kingdom" }, "roles": [ "supplier" ], "details": { "scale": "large" } }, { "id": "GB-FTS-16205", "name": "G4S Facilities Management (UK) Limited", "identifier": { "legalName": "G4S Facilities Management (UK) Limited" }, "address": { "streetAddress": "46 Gillingham Street", "locality": "London", "region": "UK", "postalCode": "SW1V 1HU", "countryName": "United Kingdom" }, "roles": [ "supplier" ], "details": { "scale": "large" } }, { "id": "GB-FTS-26372", "name": "Charles Novacroft Direct Limited", "identifier": { "legalName": "Charles Novacroft Direct Limited" }, "address": { "streetAddress": "Seebeck House, 1 Seebeck Place, Knowlhill", "locality": "Milton Keynes", "region": "UK", "postalCode": "MK5 8FR", "countryName": "United Kingdom" }, "roles": [ "supplier" ], "details": { "scale": "sme" } }, { "id": "GB-FTS-26373", "name": "The Contact Company Ltd", "identifier": { "legalName": "The Contact Company Ltd" }, "address": { "streetAddress": "Queensgate, Grange Road East", "locality": "Birkenhead", "region": "UK", "postalCode": "CH41 5FD", "countryName": "United Kingdom" }, "roles": [ "supplier" ], "details": { "scale": "large" } }, { "id": "GB-FTS-26374", "name": "ResQ Limited", "identifier": { "legalName": "ResQ Limited" }, "address": { "streetAddress": "Criterion House, 75-81 George Street", "locality": "Kingston Upon Hull", "region": "UK", "postalCode": "HU1 3BA", "countryName": "United Kingdom" }, "roles": [ "supplier" ], "details": { "scale": "large" } }, { "id": "GB-FTS-26375", "name": "Accenture (UK) Limited", "identifier": { "legalName": "Accenture (UK) Limited" }, "address": { "streetAddress": "30 Fenchurch Street", "locality": "London", "region": "UK", "postalCode": "EC3M 3BD", "countryName": "United Kingdom" }, "roles": [ "supplier" ], "details": { "scale": "large" } }, { "id": "GB-FTS-26376", "name": "Liberata UK Limited", "identifier": { "legalName": "Liberata UK Limited" }, "address": { "streetAddress": "5th Floor Knollys House, 17 Addiscombe Road", "locality": "Croydon", "region": "UK", "postalCode": "CR0 6SR", "countryName": "United Kingdom" }, "roles": [ "supplier" ], "details": { "scale": "large" } }, { "id": "GB-FTS-26377", "name": "NHS Shared Business Services Limited", "identifier": { "legalName": "NHS Shared Business Services Limited" }, "address": { "streetAddress": "Three Cherry Trees Lane", "locality": "Hemel Hempstead", "region": "UK", "postalCode": "HP2 7AH", "countryName": "United Kingdom" }, "roles": [ "supplier" ], "details": { "scale": "large" } }, { "id": "GB-FTS-94375", "name": "Full list of successful suppliers is available on Contracts Finder", "identifier": { "legalName": "Full list of successful suppliers is available on Contracts Finder" }, "address": { "streetAddress": "9th Floor, The Capital Building, Old Hall Street", "locality": "Liverpool", "region": "UK", "postalCode": "L3 9PP", "countryName": "United Kingdom" }, "contactPoint": { "telephone": "+44 3454102222", "email": "supplier@crowncommercial.gov.uk" }, "roles": [ "supplier" ], "details": { "scale": "sme" } }, { "id": "GB-FTS-8425", "name": "The Minister for the Cabinet Office acting through Crown Commercial Service (CCS)", "identifier": { "legalName": "The Minister for the Cabinet Office acting through Crown Commercial Service (CCS)" }, "address": { "streetAddress": "9th Floor, The Capital Building, Old Hall Street", "locality": "Liverpool", "region": "UK", "postalCode": "L3 9PP", "countryName": "United Kingdom" }, "contactPoint": { "telephone": "+44 3454102222" }, "roles": [ "supplier" ], "details": { "scale": "large" } }, { "id": "GB-FTS-3755", "name": "The Minister for the Cabinet Office acting through Crown Commercial Service", "identifier": { "legalName": "The Minister for the Cabinet Office acting through Crown Commercial Service" }, "address": { "streetAddress": "9th Floor, The Capital Building, Old Hall Street", "locality": "Liverpool", "postalCode": "L3 9PP", "countryName": "United Kingdom" }, "contactPoint": { "telephone": "+44 3454102222", "email": "supplier@crowncommercial.gov.uk" }, "roles": [ "reviewBody" ] } ], "buyer": { "id": "GB-FTS-3754", "name": "The Minister for the Cabinet Office acting through Crown Commercial Service" }, "language": "en", "description": "The value provided in Section II.1.7 is only an estimate. We cannot guarantee to suppliers any business through this Commercial Agreement. As part of this contract award notice the following can be accessed at: https://www.contractsfinder.service.gov.uk/Notice/4fa7f5c5-9704-4122-9356-e57a5b701de5 1) Redacted Commercial Agreement; 2) List of Successful Suppliers; 3) Customer list On 2.4.2014 Government introduced its Government Security Classifications (GSC) scheme which replaced Government Protective Marking Scheme (GPMS). A key aspect is the reduction in the number of security classifications used. All bidders were required to make themselves aware of the changes as it may impact this requirement. This link provides information on the GSC at: https://www.gov.uk/government/publications/government-securityclassifications Cyber Essentials is a mandatory requirement for Central Government contracts which involve handling personal information or provide certain ICT products/services. Government is taking steps to reduce the levels of cyber security risk in its supply chain through the Cyber Essentials scheme. The scheme defines a set of controls which, when implemented, will provide organisations with basic protection from the most prevalent forms of threat coming from the internet. To participate in this procurement, bidders were required to demonstrate they comply with the technical requirements prescribed by Cyber Essentials, for services under and in connection with this procurement.", "links": [ { "rel": "prev", "href": "https://ted.europa.eu/udl?uri=TED:NOTICE:502142-2019:TEXT:EN:HTML" } ], "awards": [ { "id": "020738-2021-1", "relatedLots": [ "1" ], "status": "active", "suppliers": [ { "id": "GB-FTS-26362", "name": "NCO Europe Limited" } ] }, { "id": "020738-2021-2", "relatedLots": [ "1" ], "status": "active", "suppliers": [ { "id": "GB-FTS-26363", "name": "go-centric Limited" } ] }, { "id": "020738-2021-3", "relatedLots": [ "1" ], "status": "active", "suppliers": [ { "id": "GB-FTS-26364", "name": "Teleperformance Ltd" } ] }, { "id": "020738-2021-4", "relatedLots": [ "1" ], "status": "active", "suppliers": [ { "id": "GB-FTS-26365", "name": "Ventrica Ltd" } ] }, { "id": "020738-2021-5", "relatedLots": [ "1" ], "status": "active", "hasSubcontracting": true, "subcontracting": { "minimumPercentage": 0.05, "maximumPercentage": 0.05, "description": "Marathon work with HGS to deliver desktop support and they support the maintenance of HGS IT infrastructure and Infosec" }, "suppliers": [ { "id": "GB-FTS-26366", "name": "Hinduja Global Solutions UK Ltd (HGS UK Ltd)" } ] }, { "id": "020738-2021-6", "relatedLots": [ "1" ], "status": "active", "suppliers": [ { "id": "GB-FTS-26367", "name": "Arvato Limited" } ] }, { "id": "020738-2021-7", "relatedLots": [ "1" ], "status": "active", "suppliers": [ { "id": "GB-FTS-26368", "name": "Sitel UK Limited" } ] }, { "id": "020738-2021-8", "relatedLots": [ "1" ], "status": "active", "suppliers": [ { "id": "GB-FTS-26369", "name": "Shared Services Connected Limited" } ] }, { "id": "020738-2021-9", "relatedLots": [ "1" ], "status": "active", "suppliers": [ { "id": "GB-FTS-26370", "name": "TTEC (UK) Solutions Limited" } ] }, { "id": "020738-2021-10", "relatedLots": [ "1" ], "status": "active", "suppliers": [ { "id": "GB-FTS-8746", "name": "Capita Business Services Ltd" } ] }, { "id": "020738-2021-11", "relatedLots": [ "1" ], "status": "active", "hasSubcontracting": true, "subcontracting": { "minimumPercentage": 0.2, "maximumPercentage": 0.2, "description": "To be determined at call-off, but anticipated to be under 20% and therefore FVRA not required" }, "suppliers": [ { "id": "GB-FTS-26371", "name": "Serco Limited" } ] }, { "id": "020738-2021-12", "relatedLots": [ "1" ], "status": "active", "suppliers": [ { "id": "GB-FTS-16205", "name": "G4S Facilities Management (UK) Limited" } ] }, { "id": "020738-2021-13", "relatedLots": [ "1" ], "status": "active", "suppliers": [ { "id": "GB-FTS-26372", "name": "Charles Novacroft Direct Limited" } ] }, { "id": "020738-2021-14", "relatedLots": [ "1" ], "status": "active", "suppliers": [ { "id": "GB-FTS-26373", "name": "The Contact Company Ltd" } ] }, { "id": "020738-2021-15", "relatedLots": [ "1" ], "status": "active", "suppliers": [ { "id": "GB-FTS-26374", "name": "ResQ Limited" } ] }, { "id": "020738-2021-16", "relatedLots": [ "2" ], "status": "active", "suppliers": [ { "id": "GB-FTS-26367", "name": "Arvato Limited" } ] }, { "id": "020738-2021-17", "relatedLots": [ "2" ], "status": "active", "hasSubcontracting": true, "suppliers": [ { "id": "GB-FTS-8746", "name": "Capita Business Services Ltd" } ] }, { "id": "020738-2021-18", "relatedLots": [ "2" ], "status": "active", "suppliers": [ { "id": "GB-FTS-26369", "name": "Shared Services Connected Limited" } ] }, { "id": "020738-2021-19", "relatedLots": [ "2" ], "status": "active", "suppliers": [ { "id": "GB-FTS-26375", "name": "Accenture (UK) Limited" } ] }, { "id": "020738-2021-20", "relatedLots": [ "2" ], "status": "active", "hasSubcontracting": true, "subcontracting": { "minimumPercentage": 0.2, "maximumPercentage": 0.2, "description": "To be determined at call-off, but anticipated to be under 20% and therefore FVRA not required" }, "suppliers": [ { "id": "GB-FTS-26371", "name": "Serco Limited" } ] }, { "id": "020738-2021-21", "relatedLots": [ "2" ], "status": "active", "suppliers": [ { "id": "GB-FTS-26376", "name": "Liberata UK Limited" } ] }, { "id": "020738-2021-22", "relatedLots": [ "2" ], "status": "active", "hasSubcontracting": true, "suppliers": [ { "id": "GB-FTS-26377", "name": "NHS Shared Business Services Limited" } ] }, { "id": "013734-2025-1-1", "relatedLots": [ "1 & 2" ], "title": "Contact Centres and Business Services", "status": "active", "suppliers": [ { "id": "GB-FTS-94375", "name": "Full list of successful suppliers is available on Contracts Finder" }, { "id": "GB-FTS-8425", "name": "The Minister for the Cabinet Office acting through Crown Commercial Service (CCS)" } ] } ], "contracts": [ { "id": "020738-2021-1", "awardID": "020738-2021-1", "status": "active", "value": { "amount": 1500000000, "currency": "GBP" }, "dateSigned": "2021-08-10T00:00:00+01:00" }, { "id": "020738-2021-2", "awardID": "020738-2021-2", "status": "active", "value": { "amount": 1500000000, "currency": "GBP" }, "dateSigned": "2021-08-10T00:00:00+01:00" }, { "id": "020738-2021-3", "awardID": "020738-2021-3", "status": "active", "value": { "amount": 1500000000, "currency": "GBP" }, "dateSigned": "2021-08-10T00:00:00+01:00" }, { "id": "020738-2021-4", "awardID": "020738-2021-4", "status": "active", "value": { "amount": 1500000000, "currency": "GBP" }, "dateSigned": "2021-08-10T00:00:00+01:00" }, { "id": "020738-2021-5", "awardID": "020738-2021-5", "status": "active", "value": { "amount": 1500000000, "currency": "GBP" }, "dateSigned": "2021-08-10T00:00:00+01:00" }, { "id": "020738-2021-6", "awardID": "020738-2021-6", "status": "active", "value": { "amount": 1500000000, "currency": "GBP" }, "dateSigned": "2021-08-10T00:00:00+01:00" }, { "id": "020738-2021-7", "awardID": "020738-2021-7", "status": "active", "value": { "amount": 1500000000, "currency": "GBP" }, "dateSigned": "2021-08-10T00:00:00+01:00" }, { "id": "020738-2021-8", "awardID": "020738-2021-8", "status": "active", "value": { "amount": 1500000000, "currency": "GBP" }, "dateSigned": "2021-08-10T00:00:00+01:00" }, { "id": "020738-2021-9", "awardID": "020738-2021-9", "status": "active", "value": { "amount": 1500000000, "currency": "GBP" }, "dateSigned": "2021-08-10T00:00:00+01:00" }, { "id": "020738-2021-10", "awardID": "020738-2021-10", "status": "active", "value": { "amount": 1500000000, "currency": "GBP" }, "dateSigned": "2021-08-10T00:00:00+01:00" }, { "id": "020738-2021-11", "awardID": "020738-2021-11", "status": "active", "value": { "amount": 1500000000, "currency": "GBP" }, "dateSigned": "2021-08-10T00:00:00+01:00" }, { "id": "020738-2021-12", "awardID": "020738-2021-12", "status": "active", "value": { "amount": 1500000000, "currency": "GBP" }, "dateSigned": "2021-08-10T00:00:00+01:00" }, { "id": "020738-2021-13", "awardID": "020738-2021-13", "status": "active", "value": { "amount": 1500000000, "currency": "GBP" }, "dateSigned": "2021-08-10T00:00:00+01:00" }, { "id": "020738-2021-14", "awardID": "020738-2021-14", "status": "active", "value": { "amount": 1500000000, "currency": "GBP" }, "dateSigned": "2021-08-10T00:00:00+01:00" }, { "id": "020738-2021-15", "awardID": "020738-2021-15", "status": "active", "value": { "amount": 1500000000, "currency": "GBP" }, "dateSigned": "2021-08-10T00:00:00+01:00" }, { "id": "020738-2021-16", "awardID": "020738-2021-16", "status": "active", "value": { "amount": 2000000000, "currency": "GBP" }, "dateSigned": "2021-08-10T00:00:00+01:00" }, { "id": "020738-2021-17", "awardID": "020738-2021-17", "status": "active", "value": { "amount": 2000000000, "currency": "GBP" }, "dateSigned": "2021-08-10T00:00:00+01:00" }, { "id": "020738-2021-18", "awardID": "020738-2021-18", "status": "active", "value": { "amount": 2000000000, "currency": "GBP" }, "dateSigned": "2021-08-10T00:00:00+01:00" }, { "id": "020738-2021-19", "awardID": "020738-2021-19", "status": "active", "value": { "amount": 2000000000, "currency": "GBP" }, "dateSigned": "2021-08-10T00:00:00+01:00" }, { "id": "020738-2021-20", "awardID": "020738-2021-20", "status": "active", "value": { "amount": 2000000000, "currency": "GBP" }, "dateSigned": "2021-08-10T00:00:00+01:00" }, { "id": "020738-2021-21", "awardID": "020738-2021-21", "status": "active", "value": { "amount": 2000000000, "currency": "GBP" }, "dateSigned": "2021-08-10T00:00:00+01:00" }, { "id": "020738-2021-22", "awardID": "020738-2021-22", "status": "active", "value": { "amount": 2000000000, "currency": "GBP" }, "dateSigned": "2021-08-10T00:00:00+01:00" }, { "id": "013734-2025-1-1", "awardID": "013734-2025-1-1", "title": "Contact Centres and Business Services", "status": "active", "value": { "amount": 3500000000, "currency": "GBP" }, "dateSigned": "2021-08-10T00:00:00+01:00", "period": { "durationInDays": 1440 }, "items": [ { "id": "1 & 2", "title": "All Lots", "classification": { "scheme": "CPV", "id": "75100000", "description": "Administration services" }, "deliveryAddresses": [ { "region": "UK" } ], "relatedLot": "1 & 2" } ], "amendments": [ { "id": "3", "description": "The modification is a 6 month extension on existing terms, bringing the end date to 9 February 2026. There will be no adjustment to price.", "rationale": "Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee: This extension is applied due to circumstances that we could not reasonably foresee (being a delay to the PA2023)" } ] } ], "bids": { "statistics": [ { "id": "1", "measure": "bids", "relatedLot": "1", "value": 32 }, { "id": "2", "measure": "bids", "relatedLot": "1", "value": 32 }, { "id": "3", "measure": "bids", "relatedLot": "1", "value": 32 }, { "id": "4", "measure": "bids", "relatedLot": "1", "value": 32 }, { "id": "5", "measure": "bids", "relatedLot": "1", "value": 32 }, { "id": "6", "measure": "bids", "relatedLot": "1", "value": 32 }, { "id": "7", "measure": "bids", "relatedLot": "1", "value": 32 }, { "id": "8", "measure": "bids", "relatedLot": "1", "value": 32 }, { "id": "9", "measure": "bids", "relatedLot": "1", "value": 32 }, { "id": "10", "measure": "bids", "relatedLot": "1", "value": 32 }, { "id": "11", "measure": "bids", "relatedLot": "1", "value": 32 }, { "id": "12", "measure": "bids", "relatedLot": "1", "value": 32 }, { "id": "13", "measure": "bids", "relatedLot": "1", "value": 32 }, { "id": "14", "measure": "bids", "relatedLot": "1", "value": 32 }, { "id": "15", "measure": "bids", "relatedLot": "1", "value": 32 }, { "id": "16", "measure": "bids", "relatedLot": "2", "value": 7 }, { "id": "17", "measure": "bids", "relatedLot": "2", "value": 7 }, { "id": "18", "measure": "bids", "relatedLot": "2", "value": 7 }, { "id": "19", "measure": "bids", "relatedLot": "2", "value": 7 }, { "id": "20", "measure": "bids", "relatedLot": "2", "value": 7 }, { "id": "21", "measure": "bids", "relatedLot": "2", "value": 7 }, { "id": "22", "measure": "bids", "relatedLot": "2", "value": 7 } ] } }