{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-02a577-2021-04-13T12:14:31+01:00",
    "date": "2021-04-13T12:14:31+01:00",
    "ocid": "ocds-h6vhtk-02a577",
    "initiationType": "tender",
    "tender": {
        "id": "ocds-h6vhtk-02a577",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "New Build Customer Care Call Handling and Contractor Management Service",
        "status": "planned",
        "classification": {
            "scheme": "CPV",
            "id": "50700000",
            "description": "Repair and maintenance services of building installations"
        },
        "mainProcurementCategory": "services",
        "description": "Trafford Housing Trust (THT) are looking for a single supplier to handle customer calls in relation to new build defects. The successful supplier will liaise with both contractors and sub contractors. They will be required to manage and monitor contractor performance, liaise with customers and THT. Performance reporting and monitoring will be required as well as the ability to provide adhoc / emergency repairs as required.",
        "value": {
            "amount": 170000,
            "currency": "GBP"
        },
        "lots": [
            {
                "id": "1",
                "description": "To provide the above described service to 600+ properties across multiple sites and contractors. Additional information: Trafford Housing Trust will be hosting some information sessions to help suppliers understand the scope and timescales of this opportunity. If you wish to attend one of these sessions please express an interest to sophie.mills@traffordhousingtrust.co.uk before Friday 23rd April 2021. Sessions will be held in the last week of April.",
                "status": "planned"
            }
        ],
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "79512000",
                        "description": "Call centre"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UK"
                    }
                ],
                "deliveryLocation": {
                    "description": "THT's properties are based in the North West of England. We will require a 4 hour response time for emergency repairs."
                },
                "relatedLot": "1"
            }
        ],
        "communication": {
            "futureNoticeDate": "2021-05-03T00:00:00+01:00"
        },
        "coveredBy": [
            "GPA"
        ]
    },
    "parties": [
        {
            "id": "GB-FTS-12187",
            "name": "TRAFFORD HOUSING TRUST LIMITED",
            "identifier": {
                "legalName": "TRAFFORD HOUSING TRUST LIMITED"
            },
            "address": {
                "streetAddress": "126-150 Washway Road",
                "locality": "Sale",
                "region": "UK",
                "postalCode": "M336AG",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Sophie Mills",
                "email": "sophie.mills@traffordhousingtrust.co.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.traffordhousingtrust.co.uk/",
                "classifications": [
                    {
                        "scheme": "TED_CA_TYPE",
                        "id": "BODY_PUBLIC",
                        "description": "Body governed by public law"
                    },
                    {
                        "scheme": "COFOG",
                        "id": "06",
                        "description": "Housing and community amenities"
                    }
                ]
            }
        }
    ],
    "buyer": {
        "id": "GB-FTS-12187",
        "name": "TRAFFORD HOUSING TRUST LIMITED"
    },
    "language": "en"
}