{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-02aebf-2025-04-15T16:03:44+01:00",
    "date": "2025-04-15T16:03:44+01:00",
    "ocid": "ocds-h6vhtk-02aebf",
    "initiationType": "tender",
    "tender": {
        "id": "SF052628",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "Total Language Solutions ('TLS'): Interpretation, Translation and Transcription Services",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "79540000",
            "description": "Interpretation services"
        },
        "mainProcurementCategory": "services",
        "description": "HealthTrust Europe has established a framework agreement for the supply of interpretation, translation and transcription services that includes scope for face to face Interpreting, telephone interpreting, video/remote interpreting, non-spoken language services, translation, transcription and managed service options on a scheduled and on demand basis, divided into two (2) lots.",
        "lots": [
            {
                "id": "1",
                "title": "On-site and Remote Interpretation, Translation and Transcription",
                "description": "HealthTrust Europe is seeking to establish a framework agreement for the supply of interpretation,translation and transcription services that includes scope for face to face Interpreting, telephone Interpreting, video/remote interpreting, non-spoken language services, translation, transcription and managed service options on a scheduled and on demand basis, divided into two (2) lots. Lot 1 covers on-site face-to-face interpreting for spoken languages, remote interpreting solutions for spoken and non-spoken languages, enabling the immediate connection to an interpreter on the telephone, by video, by video conferencing and/or via a secure app-based service alongside the provision of wider translation and transcription services. Lot 2 covers services and solutions specialising in interpretation and translation work with non-spoken, deaf and deafblind people on-site or remotely via written, online, video and/or secure app-based solutions, including British Sign Language (BSL).",
                "awardCriteria": {
                    "criteria": [
                        {
                            "name": "Quality",
                            "type": "quality",
                            "description": "65"
                        },
                        {
                            "type": "price",
                            "description": "35"
                        }
                    ]
                },
                "hasOptions": true,
                "options": {
                    "description": "The initial period of the Framework Agreement is three (3) years, and may be extended by HTE at its sole discretion for 12 months thereafter (3+1)"
                },
                "status": "cancelled",
                "contractPeriod": {
                    "durationInDays": 1440
                }
            },
            {
                "id": "2",
                "title": "Non-Spoken Interpretation and Translation Services",
                "description": "The Supplier will provide communication professionals, services and solutions specialising in interpretation and translation work with non-spoken, deaf and deafblind people on-site or remotely via written, online, video and/or secure app-based solutions, including British Sign Language.",
                "awardCriteria": {
                    "criteria": [
                        {
                            "name": "Quality",
                            "type": "quality",
                            "description": "65"
                        },
                        {
                            "type": "price",
                            "description": "35"
                        }
                    ]
                },
                "hasOptions": true,
                "options": {
                    "description": "The initial period of the Framework Agreement will be three (3) years, this may be extended by HTE at its sole discretion for 12 months thereafter (3+1)"
                },
                "status": "cancelled"
            }
        ],
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "32232000",
                        "description": "Video-conferencing equipment"
                    },
                    {
                        "scheme": "CPV",
                        "id": "48740000",
                        "description": "Foreign language translation software package"
                    },
                    {
                        "scheme": "CPV",
                        "id": "75230000",
                        "description": "Justice services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "79510000",
                        "description": "Telephone-answering services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "79530000",
                        "description": "Translation services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "79540000",
                        "description": "Interpretation services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "79821100",
                        "description": "Proofreading services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "79822300",
                        "description": "Typesetting services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UK"
                    },
                    {
                        "region": "UK"
                    }
                ],
                "relatedLot": "1"
            },
            {
                "id": "2",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "32232000",
                        "description": "Video-conferencing equipment"
                    },
                    {
                        "scheme": "CPV",
                        "id": "48740000",
                        "description": "Foreign language translation software package"
                    },
                    {
                        "scheme": "CPV",
                        "id": "75230000",
                        "description": "Justice services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "79530000",
                        "description": "Translation services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "79540000",
                        "description": "Interpretation services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UK"
                    }
                ],
                "relatedLot": "2"
            }
        ],
        "procurementMethod": "selective",
        "procurementMethodDetails": "Restricted procedure",
        "techniques": {
            "hasFrameworkAgreement": true
        },
        "coveredBy": [
            "GPA"
        ],
        "reviewDetails": "Submissions via the Bravo Tendering Portal"
    },
    "awards": [
        {
            "id": "010062-2021-HTE-TLS-1-1",
            "relatedLots": [
                "1"
            ],
            "title": "On-site and Remote Interpretation, Translation and Transcription",
            "status": "active",
            "suppliers": [
                {
                    "id": "GB-FTS-15617",
                    "name": "AA Global Language Services Limited"
                },
                {
                    "id": "GB-FTS-15618",
                    "name": "Absolute Interpreting and Translations Limited"
                },
                {
                    "id": "GB-FTS-15619",
                    "name": "Chase Madison Limited"
                },
                {
                    "id": "GB-FTS-15620",
                    "name": "DA Languages Limited"
                },
                {
                    "id": "GB-FTS-15621",
                    "name": "Global Translation Services Limited"
                },
                {
                    "id": "GB-FTS-15622",
                    "name": "Language Connect International Limited"
                },
                {
                    "id": "GB-FTS-8345",
                    "name": "Language Empire Limited"
                },
                {
                    "id": "GB-FTS-15623",
                    "name": "Language Line Limited t/a LanguageLine Solutions"
                },
                {
                    "id": "GB-FTS-15624",
                    "name": "Matter Stream Limited t/a Advanta Healthcare"
                },
                {
                    "id": "GB-FTS-15625",
                    "name": "Migrant Help Trading Limited t/a Clear Voice Interpreting Services"
                },
                {
                    "id": "GB-FTS-15626",
                    "name": "Oncall Interpreters Limited"
                },
                {
                    "id": "GB-FTS-15627",
                    "name": "Prestige Network Limited"
                },
                {
                    "id": "GB-FTS-15628",
                    "name": "Supreme Linguistic Services Limited t/a Premium Linguistic Services"
                },
                {
                    "id": "GB-FTS-15629",
                    "name": "The Language Shop Limited"
                },
                {
                    "id": "GB-FTS-15630",
                    "name": "Word360 Limited"
                }
            ]
        },
        {
            "id": "010062-2021-HTE-TLS-2-2",
            "relatedLots": [
                "2"
            ],
            "title": "Non Spoken Interpretation and Translation Services",
            "status": "active",
            "suppliers": [
                {
                    "id": "GB-FTS-15617",
                    "name": "AA Global Language Services Limited"
                },
                {
                    "id": "GB-FTS-15618",
                    "name": "Absolute Interpreting and Translations Limited"
                },
                {
                    "id": "GB-FTS-15619",
                    "name": "Chase Madison Limited"
                },
                {
                    "id": "GB-FTS-15631",
                    "name": "Concept Care Solutions Limited"
                },
                {
                    "id": "GB-FTS-15620",
                    "name": "DA Languages Limited"
                },
                {
                    "id": "GB-FTS-10328",
                    "name": "Faircomplus Limited"
                },
                {
                    "id": "GB-FTS-15621",
                    "name": "Global Translation Services Limited"
                },
                {
                    "id": "GB-FTS-8345",
                    "name": "Language Empire Limited"
                },
                {
                    "id": "GB-FTS-15623",
                    "name": "Language Line Limited t/a LanguageLine Solutions"
                },
                {
                    "id": "GB-FTS-15632",
                    "name": "Matter Stream Limited t/a Advanta Healthcare"
                },
                {
                    "id": "GB-FTS-15626",
                    "name": "Oncall Interpreters Limited"
                },
                {
                    "id": "GB-FTS-15627",
                    "name": "Prestige Network Limited"
                },
                {
                    "id": "GB-FTS-15628",
                    "name": "Supreme Linguistic Services Limited t/a Premium Linguistic Services"
                },
                {
                    "id": "GB-FTS-15629",
                    "name": "The Language Shop Limited"
                },
                {
                    "id": "GB-FTS-15630",
                    "name": "Word360 Limited"
                }
            ]
        },
        {
            "id": "015335-2025-N/A-1",
            "relatedLots": [
                "1"
            ],
            "status": "active",
            "suppliers": [
                {
                    "id": "GB-FTS-144227",
                    "name": "All successful bidders as per original contract notice"
                },
                {
                    "id": "GB-FTS-144228",
                    "name": "All successful bidders as per original contract notice ref 2021-041133"
                }
            ]
        }
    ],
    "parties": [
        {
            "id": "GB-FTS-1597",
            "name": "HealthTrust Europe LLP (HTE) acting as agent for the University Hospitals of Coventry and Warwickshire NHS Trust (\"UHCW\")",
            "identifier": {
                "legalName": "HealthTrust Europe LLP (HTE) acting as agent for the University Hospitals of Coventry and Warwickshire NHS Trust (\"UHCW\")"
            },
            "address": {
                "streetAddress": "19 George Road",
                "locality": "Edgbaston, Birmingham",
                "region": "UK",
                "postalCode": "B15 1NU",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Matthew Bradley",
                "telephone": "+44 08458875000",
                "email": "customercare@htepg.com"
            },
            "roles": [
                "reviewBody"
            ],
            "details": {
                "url": "http://www.healthtrusteurope.com",
                "buyerProfile": "http://www.healthtrusteurope.com",
                "classifications": [
                    {
                        "scheme": "TED_CA_TYPE",
                        "id": "BODY_PUBLIC",
                        "description": "Body governed by public law"
                    },
                    {
                        "scheme": "COFOG",
                        "id": "07",
                        "description": "Health"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-15617",
            "name": "AA Global Language Services Limited",
            "identifier": {
                "legalName": "AA Global Language Services Limited"
            },
            "address": {
                "locality": "Hull",
                "region": "UK",
                "countryName": "United Kingdom"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "sme"
            }
        },
        {
            "id": "GB-FTS-15618",
            "name": "Absolute Interpreting and Translations Limited",
            "identifier": {
                "legalName": "Absolute Interpreting and Translations Limited"
            },
            "address": {
                "locality": "Birmingham",
                "region": "UK",
                "countryName": "United Kingdom"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "sme"
            }
        },
        {
            "id": "GB-FTS-15619",
            "name": "Chase Madison Limited",
            "identifier": {
                "legalName": "Chase Madison Limited"
            },
            "address": {
                "locality": "Birmingham",
                "region": "UK",
                "countryName": "United Kingdom"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "sme"
            }
        },
        {
            "id": "GB-FTS-15620",
            "name": "DA Languages Limited",
            "identifier": {
                "legalName": "DA Languages Limited"
            },
            "address": {
                "locality": "Manchester",
                "region": "UK",
                "countryName": "United Kingdom"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "sme"
            }
        },
        {
            "id": "GB-FTS-15621",
            "name": "Global Translation Services Limited",
            "identifier": {
                "legalName": "Global Translation Services Limited"
            },
            "address": {
                "locality": "Birmingham",
                "region": "UK",
                "countryName": "United Kingdom"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "sme"
            }
        },
        {
            "id": "GB-FTS-15622",
            "name": "Language Connect International Limited",
            "identifier": {
                "legalName": "Language Connect International Limited"
            },
            "address": {
                "locality": "Manchester",
                "region": "UK",
                "countryName": "United Kingdom"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "large"
            }
        },
        {
            "id": "GB-FTS-8345",
            "name": "Language Empire Limited",
            "identifier": {
                "legalName": "Language Empire Limited"
            },
            "address": {
                "locality": "Rochdale",
                "region": "UK",
                "countryName": "United Kingdom"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "sme"
            }
        },
        {
            "id": "GB-FTS-15623",
            "name": "Language Line Limited t/a LanguageLine Solutions",
            "identifier": {
                "legalName": "Language Line Limited t/a LanguageLine Solutions"
            },
            "address": {
                "locality": "London",
                "region": "UK",
                "countryName": "United Kingdom"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "large"
            }
        },
        {
            "id": "GB-FTS-15624",
            "name": "Matter Stream Limited t/a Advanta Healthcare",
            "identifier": {
                "legalName": "Matter Stream Limited t/a Advanta Healthcare"
            },
            "address": {
                "locality": "Birmingham,",
                "region": "UK",
                "countryName": "United Kingdom"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "sme"
            }
        },
        {
            "id": "GB-FTS-15625",
            "name": "Migrant Help Trading Limited t/a Clear Voice Interpreting Services",
            "identifier": {
                "legalName": "Migrant Help Trading Limited t/a Clear Voice Interpreting Services"
            },
            "address": {
                "locality": "London",
                "region": "UK",
                "countryName": "United Kingdom"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "sme"
            }
        },
        {
            "id": "GB-FTS-15626",
            "name": "Oncall Interpreters Limited",
            "identifier": {
                "legalName": "Oncall Interpreters Limited"
            },
            "address": {
                "locality": "London",
                "region": "UK",
                "countryName": "United Kingdom"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "sme"
            }
        },
        {
            "id": "GB-FTS-15627",
            "name": "Prestige Network Limited",
            "identifier": {
                "legalName": "Prestige Network Limited"
            },
            "address": {
                "locality": "Newbury",
                "region": "UK",
                "countryName": "United Kingdom"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "sme"
            }
        },
        {
            "id": "GB-FTS-15628",
            "name": "Supreme Linguistic Services Limited t/a Premium Linguistic Services",
            "identifier": {
                "legalName": "Supreme Linguistic Services Limited t/a Premium Linguistic Services"
            },
            "address": {
                "locality": "Birmingham",
                "region": "UK",
                "countryName": "United Kingdom"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "sme"
            }
        },
        {
            "id": "GB-FTS-15629",
            "name": "The Language Shop Limited",
            "identifier": {
                "legalName": "The Language Shop Limited"
            },
            "address": {
                "locality": "London",
                "region": "UK",
                "countryName": "United Kingdom"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "sme"
            }
        },
        {
            "id": "GB-FTS-15630",
            "name": "Word360 Limited",
            "identifier": {
                "legalName": "Word360 Limited"
            },
            "address": {
                "locality": "Birmingham",
                "region": "UK",
                "countryName": "United Kingdom"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "sme"
            }
        },
        {
            "id": "GB-FTS-15631",
            "name": "Concept Care Solutions Limited",
            "identifier": {
                "legalName": "Concept Care Solutions Limited"
            },
            "address": {
                "locality": "Edgware",
                "region": "UK",
                "countryName": "United Kingdom"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "sme"
            }
        },
        {
            "id": "GB-FTS-10328",
            "name": "Faircomplus Limited",
            "identifier": {
                "legalName": "Faircomplus Limited"
            },
            "address": {
                "locality": "Birmingham",
                "region": "UK",
                "countryName": "United Kingdom"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "sme"
            }
        },
        {
            "id": "GB-FTS-15632",
            "name": "Matter Stream Limited t/a Advanta Healthcare",
            "identifier": {
                "legalName": "Matter Stream Limited t/a Advanta Healthcare"
            },
            "address": {
                "locality": "Birmingham",
                "region": "UK",
                "countryName": "United Kingdom"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "sme"
            }
        },
        {
            "id": "GB-FTS-15633",
            "name": "HealthTrust Europe LLP (HTE)",
            "identifier": {
                "legalName": "HealthTrust Europe LLP (HTE)"
            },
            "address": {
                "streetAddress": "19 George Road",
                "locality": "Edgbaston, Birmingham",
                "postalCode": "B15 1NU",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "email": "customercare@htepg.com"
            },
            "roles": [
                "mediationBody"
            ],
            "details": {
                "url": "http://www.healthtrusteurope.com"
            }
        },
        {
            "id": "GB-FTS-94269",
            "name": "HealthTrust Europe LLP (HTE)",
            "identifier": {
                "legalName": "HealthTrust Europe LLP (HTE)"
            },
            "address": {
                "streetAddress": "19 George Road",
                "locality": "Edgbaston, Birmingham",
                "region": "UK",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "telephone": "+44 08458875000",
                "email": "thrs@HTEPG.com"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://healthtrusteurope.bravosolution.co.uk"
            }
        },
        {
            "id": "GB-FTS-144227",
            "name": "All successful bidders as per original contract notice",
            "identifier": {
                "legalName": "All successful bidders as per original contract notice"
            },
            "address": {
                "streetAddress": "19 George Road",
                "locality": "Birmingham",
                "region": "UK",
                "postalCode": "B15 1NU",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "email": "thrs@HTEPG.com"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "sme"
            }
        },
        {
            "id": "GB-FTS-144228",
            "name": "All successful bidders as per original contract notice ref 2021-041133",
            "identifier": {
                "legalName": "All successful bidders as per original contract notice ref 2021-041133"
            },
            "address": {
                "streetAddress": "19 George Road",
                "locality": "Birmingham",
                "region": "UK",
                "postalCode": "B15 1NU",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "email": "thrs@HTEPG.com"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "sme"
            }
        },
        {
            "id": "GB-FTS-9087",
            "name": "Legal Department, HealthTrust Europe LLP",
            "identifier": {
                "legalName": "Legal Department, HealthTrust Europe LLP"
            },
            "address": {
                "streetAddress": "19 George Road",
                "locality": "Birmingham",
                "postalCode": "B15 1NU",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "email": "thrs@HTEPG.com"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "id": "GB-FTS-94269",
        "name": "HealthTrust Europe LLP (HTE)"
    },
    "contracts": [
        {
            "id": "010062-2021-HTE-TLS-1-1",
            "awardID": "010062-2021-HTE-TLS-1-1",
            "title": "On-site and Remote Interpretation, Translation and Transcription",
            "status": "active",
            "value": {
                "amount": 200000000,
                "currency": "GBP"
            },
            "dateSigned": "2021-04-12T00:00:00+01:00"
        },
        {
            "id": "010062-2021-HTE-TLS-2-2",
            "awardID": "010062-2021-HTE-TLS-2-2",
            "title": "Non Spoken Interpretation and Translation Services",
            "status": "active",
            "value": {
                "amount": 50000000,
                "currency": "GBP"
            },
            "dateSigned": "2021-04-12T00:00:00+01:00"
        },
        {
            "id": "015335-2025-N/A-1",
            "awardID": "015335-2025-N/A-1",
            "status": "active",
            "value": {
                "amount": 250000000,
                "currency": "GBP"
            },
            "dateSigned": "2021-05-01T00:00:00+01:00",
            "period": {
                "durationInDays": 1560
            },
            "periodRationale": "The renewal of this tender coincided with the change in legislation to the Procurement Act which required a resetting of the procurement timetable. The impact would be the conclusion of the existing framework prior to the launch of the new one. Therefore we have extended by a further four months to continue to offer a compliant route to market in the interim",
            "items": [
                {
                    "id": "1",
                    "classification": {
                        "scheme": "CPV",
                        "id": "79540000",
                        "description": "Interpretation services"
                    },
                    "deliveryAddresses": [
                        {
                            "region": "UK"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "amendments": [
                {
                    "id": "2",
                    "description": "The renewal of this tender coincided with the change in legislation to the Procurement Act which required a resetting of the procurement timetable. The impact would be the conclusion of the existing framework prior to the launch of the new one. Therefore we have extended by a further four months to continue to offer a compliant route to market in the interim",
                    "rationale": "Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee: The renewal of this tender coincided with the change in legislation to the Procurement Act which required a resetting of the procurement timetable. The impact would be the conclusion of the existing framework prior to the launch of the new one. Therefore we have extended by a further four months to continue to offer a compliant route to market in the interim"
                }
            ]
        }
    ],
    "bids": {
        "statistics": [
            {
                "id": "1",
                "measure": "bids",
                "relatedLot": "1",
                "value": 19
            },
            {
                "id": "2",
                "measure": "bids",
                "relatedLot": "2",
                "value": 20
            }
        ]
    },
    "links": [
        {
            "rel": "prev",
            "href": "https://ted.europa.eu/udl?uri=TED:NOTICE:389149-2020:TEXT:EN:HTML"
        }
    ],
    "language": "en"
}