{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-02b179-2021-09-27T12:40:42+01:00",
    "date": "2021-09-27T12:40:42+01:00",
    "ocid": "ocds-h6vhtk-02b179",
    "initiationType": "tender",
    "tender": {
        "id": "ocds-h6vhtk-02b179",
        "legalBasis": {
            "id": "32014L0025",
            "scheme": "CELEX"
        },
        "title": "Service Quality Regime",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "63711000",
            "description": "Support services for railway transport"
        },
        "mainProcurementCategory": "services",
        "description": "The Client wants to improve the quality of presentation of their stations and trains and to monitor and improve levels of customer service from front-line colleagues and on our social media. To achieve this, we are introducing Service Quality Regimes (SQR). This would cover as a minimum: Station inspections Train inspections Customer Service mystery shopping Re-inspections for failures to confirm improvement",
        "lots": [
            {
                "id": "1",
                "title": "Lot 1 - Service Quality Management System",
                "description": "Software to manage service quality regime.",
                "contractPeriod": {
                    "durationInDays": 720
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "Option to renew for a further 24months."
                },
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": true,
                "options": {
                    "description": "Option to renew contract for a further 24months."
                },
                "status": "cancelled"
            },
            {
                "id": "2",
                "title": "Lot 2 - Service Quality Register",
                "description": "Service quality electronic register to manage detailed list of facilities and services for each service quality area for every station and carriage type on trains.",
                "contractPeriod": {
                    "durationInDays": 720
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "Option to renew for a further 24months."
                },
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": true,
                "options": {
                    "description": "Option to renew for a further 24months."
                },
                "status": "cancelled"
            },
            {
                "id": "3",
                "title": "Lot 3-Service Quality App/inspections software",
                "description": "Software capable of recording performance against all of the elements of the Service Quality Register to allow both inspections and re-inspections of trains and stations to be carried out.",
                "contractPeriod": {
                    "durationInDays": 720
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "Option to renew for a further 24months."
                },
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": true,
                "options": {
                    "description": "Option to renew for a further 24months."
                },
                "status": "cancelled",
                "awardCriteria": {
                    "criteria": [
                        {
                            "name": "Qualitative Questions",
                            "type": "quality",
                            "description": "30"
                        },
                        {
                            "type": "price",
                            "description": "70"
                        }
                    ]
                }
            },
            {
                "id": "4",
                "title": "Lot 4 - Service Quality Inspections",
                "description": "Services to monitor the quality of delivery with an intensive programme of inspections across rail networks on stations, trains and for customer service elements at all times of the day and week to provide a representative measure of customer experience.",
                "contractPeriod": {
                    "durationInDays": 720
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "Option to renew for a further 24months."
                },
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": true,
                "options": {
                    "description": "Option to renew for a further 24months."
                },
                "status": "cancelled"
            }
        ],
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "48420000",
                        "description": "Facilities management software package and software package suite"
                    },
                    {
                        "scheme": "CPV",
                        "id": "48781000",
                        "description": "System management software package"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKC"
                    },
                    {
                        "region": "UKD"
                    },
                    {
                        "region": "UKF"
                    },
                    {
                        "region": "UKG"
                    },
                    {
                        "region": "UKH"
                    },
                    {
                        "region": "UKI"
                    },
                    {
                        "region": "UKJ"
                    },
                    {
                        "region": "UKK"
                    },
                    {
                        "region": "UKC"
                    },
                    {
                        "region": "UKD"
                    },
                    {
                        "region": "UKF"
                    },
                    {
                        "region": "UKG"
                    },
                    {
                        "region": "UKH"
                    },
                    {
                        "region": "UKI"
                    },
                    {
                        "region": "UKJ"
                    },
                    {
                        "region": "UKK"
                    }
                ],
                "relatedLot": "1"
            },
            {
                "id": "2",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "48421000",
                        "description": "Facilities management software package"
                    },
                    {
                        "scheme": "CPV",
                        "id": "48610000",
                        "description": "Database systems"
                    }
                ],
                "deliveryAddresses": [
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                        "region": "UKC"
                    },
                    {
                        "region": "UKD"
                    },
                    {
                        "region": "UKF"
                    },
                    {
                        "region": "UKG"
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                    {
                        "region": "UKH"
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                    {
                        "region": "UKI"
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                    {
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                        "region": "UKC"
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                    {
                        "region": "UKD"
                    },
                    {
                        "region": "UKF"
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                    {
                        "region": "UKG"
                    },
                    {
                        "region": "UKI"
                    },
                    {
                        "region": "UKJ"
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                    {
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                ],
                "relatedLot": "2"
            },
            {
                "id": "3",
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                    },
                    {
                        "scheme": "CPV",
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                    {
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                    {
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                    {
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                    {
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                    {
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                    {
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                    {
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                    },
                    {
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                    {
                        "region": "UKK"
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                ],
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            },
            {
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                    {
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                    {
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                    {
                        "region": "UKF"
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                    {
                        "region": "UKG"
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                    {
                        "region": "UKH"
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                    {
                        "region": "UKI"
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                    {
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                ],
                "relatedLot": "4"
            }
        ],
        "submissionMethod": [
            "electronicSubmission"
        ],
        "submissionMethodDetails": "https://s2c-uk62.waxdigital.com/FirstGroupPlc/SignIn.aspx",
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2021-06-18T12:00:00+01:00"
        },
        "submissionTerms": {
            "languages": [
                "en"
            ]
        },
        "awardPeriod": {
            "startDate": "2021-06-18T12:01:00+01:00"
        },
        "bidOpening": {
            "date": "2021-06-18T12:01:00+01:00"
        },
        "hasRecurrence": false,
        "amendments": [
            {
                "id": "1",
                "description": "Expression of Interest or request to participate should be sent to ProcurementandContracts@swrailway.com."
            }
        ],
        "coveredBy": [
            "GPA"
        ]
    },
    "parties": [
        {
            "id": "GB-FTS-16314",
            "name": "South Western Railway (FirstGroup)",
            "identifier": {
                "legalName": "South Western Railway (FirstGroup)"
            },
            "address": {
                "locality": "London",
                "region": "UKI32",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "email": "procurementandcontracts@swrailway.com",
                "url": "https://s2c-uk62.waxdigital.com/FirstGroupPlc/SignIn.aspx"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "http://www.firstgroupplc.com",
                "classifications": [
                    {
                        "scheme": "TED_CE_ACTIVITY",
                        "id": "RAILWAY_SERVICES",
                        "description": "Railway services"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-16315",
            "name": "To be advised",
            "identifier": {
                "legalName": "To be advised"
            },
            "address": {
                "locality": "London",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ]
        },
        {
            "id": "GB-FTS-29383",
            "name": "South Western Railway",
            "identifier": {
                "legalName": "South Western Railway"
            },
            "address": {
                "streetAddress": "-",
                "locality": "-London",
                "region": "UKI32",
                "postalCode": "SE19LQ",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "email": "ProcurementandContracts@swrailway.com"
            },
            "roles": [
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            "details": {
                "url": "https://www.firstgroupplc.com/",
                "classifications": [
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                        "scheme": "TED_CE_ACTIVITY",
                        "id": "RAILWAY_SERVICES",
                        "description": "Railway services"
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                ]
            }
        },
        {
            "id": "GB-FTS-29384",
            "name": "TBA",
            "identifier": {
                "legalName": "TBA"
            },
            "address": {
                "locality": "London",
                "countryName": "United Kingdom"
            },
            "roles": [
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            ]
        }
    ],
    "buyer": {
        "id": "GB-FTS-29383",
        "name": "South Western Railway"
    },
    "language": "en",
    "awards": [
        {
            "id": "023932-2021-1",
            "title": "Service Quality Management System",
            "status": "active"
        },
        {
            "id": "023932-2021-2",
            "title": "Service Quality Register",
            "status": "active"
        },
        {
            "id": "023932-2021-3",
            "title": "Service Quality App/ inspections software",
            "status": "active"
        },
        {
            "id": "023932-2021-4",
            "title": "Service Quality Inspections and Re-inspections",
            "status": "active"
        }
    ],
    "contracts": [
        {
            "id": "023932-2021-1",
            "awardID": "023932-2021-1",
            "title": "Service Quality Management System",
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            "dateSigned": "2021-08-12T00:00:00+01:00"
        },
        {
            "id": "023932-2021-2",
            "awardID": "023932-2021-2",
            "title": "Service Quality Register",
            "status": "active",
            "dateSigned": "2021-08-12T00:00:00+01:00"
        },
        {
            "id": "023932-2021-3",
            "awardID": "023932-2021-3",
            "title": "Service Quality App/ inspections software",
            "status": "active",
            "dateSigned": "2021-08-12T00:00:00+01:00"
        },
        {
            "id": "023932-2021-4",
            "awardID": "023932-2021-4",
            "title": "Service Quality Inspections and Re-inspections",
            "status": "active",
            "dateSigned": "2021-08-12T00:00:00+01:00"
        }
    ]
}