{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-02b2df-2021-07-13T10:05:19+01:00",
    "date": "2021-07-13T10:05:19+01:00",
    "ocid": "ocds-h6vhtk-02b2df",
    "initiationType": "tender",
    "tender": {
        "id": "1505/FC/DL",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "Contact Centre Services",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "79512000",
            "description": "Call centre"
        },
        "mainProcurementCategory": "services",
        "description": "A Contact Centre Service provider is required to support the University's call centre operation for the University Clearing process from the 1st July 2021 to 31st August. The university cannot resource the prolonged call centre support that is needed this year, due to the increased uncertainty within the applicant community caused by the Covid-19 impacts on study and examinations. During this period it is anticipated that 20 call handlers will be required, rising to 300 during the 10th to 12th August 2021. Call handlers are required to support on three types of line: Clearing Hotline; Confirmation Hotline; Medicine & Health Sciences Hotline.",
        "lots": [
            {
                "id": "1",
                "description": "Contact Centre Services contract to provide the anticipated call handlers, training and the necessary resources to support the transition and mobilisation of the service.",
                "hasOptions": true,
                "options": {
                    "description": "The term of the agreement may be extended for a further 12 months"
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "price"
                        }
                    ]
                },
                "status": "cancelled"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "UK"
                    },
                    {
                        "region": "UK"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "procurementMethod": "limited",
        "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
        "procurementMethodRationaleClassifications": [
            {
                "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
                "id": "D_PROC_OPEN",
                "description": "No tenders or no suitable tenders/requests to participate in response to open procedure"
            }
        ],
        "procurementMethodRationale": "Under Regulation 32(2)(a), contracting authorities may award public contracts by a negotiated procedure without prior publication where no tenders, no suitable tenders, no requests to participate or no suitable requests to participate have been submitted in response to an open procedure or a restricted procedure, provided that the initial conditions of the contract are not substantially altered and that a report is sent to the Commission where it so requests. Following an Expression Of Interest to the Commercial Services Framework RM3815, Lot 2 - Contact Centre Services, only two out of the eight suppliers on the framework confirmed their interest to participate. The authority proceeded to conduct a Further Competition via the Crown Commercial Services Framework RM3815, Lot 2 - Contact Centre Services but only received one noncompliant bid from Serco Limited. The authority has considered the options arising as a consequence of the above processes and in light of the time sensitive nature of the required services, the authority thereby sets out its intention to award the contract to Serco Limited through the use of the negotiated procedure without prior publication. The authority has undertaken due care to ensure that the conditions of the contract shall be substantially the same as initial conditions of contract previously advertised under the Further Competition, including the scope/specification of the services and all necessary and applicable reports shall be sent to the Cabinet Office."
    },
    "awards": [
        {
            "id": "011118-2021-1",
            "relatedLots": [
                "1"
            ],
            "status": "active",
            "suppliers": [
                {
                    "id": "GB-FTS-16729",
                    "name": "Serco Limited"
                }
            ]
        },
        {
            "id": "016310-2021-1",
            "relatedLots": [
                "1"
            ],
            "status": "active",
            "suppliers": [
                {
                    "id": "GB-FTS-16729",
                    "name": "Serco Limited"
                }
            ]
        }
    ],
    "parties": [
        {
            "id": "GB-FTS-16728",
            "name": "UNIVERSITY OF NOTTINGHAM (THE)",
            "identifier": {
                "legalName": "UNIVERSITY OF NOTTINGHAM (THE)"
            },
            "address": {
                "streetAddress": "Kings Meadow Campus, Lenton Lane",
                "locality": "NOTTINGHAM",
                "region": "UKF1",
                "postalCode": "NG72NR",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Daniel Lang",
                "telephone": "+44 1159515151-15151",
                "email": "procurement@nottingham.ac.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.nottingham.ac.uk/",
                "classifications": [
                    {
                        "scheme": "TED_CA_TYPE",
                        "id": "BODY_PUBLIC",
                        "description": "Body governed by public law"
                    },
                    {
                        "scheme": "COFOG",
                        "id": "09",
                        "description": "Education"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-16729",
            "name": "Serco Limited",
            "identifier": {
                "legalName": "Serco Limited"
            },
            "address": {
                "streetAddress": "16 Bartley Wood Business Park",
                "locality": "Hook",
                "region": "UKJ3",
                "postalCode": "RG27 9UY",
                "countryName": "United Kingdom"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "large"
            }
        },
        {
            "id": "GB-FTS-932",
            "name": "High Court",
            "identifier": {
                "legalName": "High Court"
            },
            "address": {
                "streetAddress": "The Strand",
                "locality": "London",
                "postalCode": "WC2A 2LL",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "id": "GB-FTS-16728",
        "name": "UNIVERSITY OF NOTTINGHAM (THE)"
    },
    "contracts": [
        {
            "id": "011118-2021-1",
            "awardID": "011118-2021-1",
            "status": "active",
            "value": {
                "amount": 350000,
                "currency": "GBP"
            },
            "dateSigned": "2021-05-19T00:00:00+01:00"
        },
        {
            "id": "016310-2021-1",
            "awardID": "016310-2021-1",
            "status": "active",
            "value": {
                "amount": 350000,
                "currency": "GBP"
            },
            "dateSigned": "2021-06-18T00:00:00+01:00"
        }
    ],
    "language": "en",
    "bids": {
        "statistics": [
            {
                "id": "1",
                "measure": "bids",
                "relatedLot": "1",
                "value": 1
            }
        ]
    }
}