{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-02dd83-2021-09-06T12:52:12+01:00",
    "date": "2021-09-06T12:52:12+01:00",
    "ocid": "ocds-h6vhtk-02dd83",
    "initiationType": "tender",
    "tender": {
        "id": "ocds-h6vhtk-02dd83",
        "legalBasis": {
            "id": "32014L0025",
            "scheme": "CELEX"
        },
        "title": "SSE Airtricity - Contact Centre as a Service (CCaaS)",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "79512000",
            "description": "Call centre"
        },
        "mainProcurementCategory": "services",
        "description": "Supply of IT Services - Contact Centre as a Service SAAS Solution to replace existing system and infrastructure.",
        "lots": [
            {
                "id": "1",
                "description": "Supply of IT Services (Software as a Service Solution for Contact Telephony Centre (s). The solution should be a SaaS based offering allowing access by Call Centre agents based in ROI & NI to make/receive inbound/outbound calls supporting a variety of different business areas across SSE Airtricity. Additional information: Access to all documentation relating to this notice can be accessed via the Opportunities Link at the following page https://sse.app.jaggaer.com/ Responses to the opportunity should be submitted to Ccaastender@sse.com",
                "contractPeriod": {
                    "durationInDays": 1800
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "2 x 1 Additional Optional Years"
                },
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": true,
                "options": {
                    "description": "2 x 1 Year Optional Extension Years"
                },
                "status": "active"
            }
        ],
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "72260000",
                        "description": "Software-related services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "72300000",
                        "description": "Data services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "72400000",
                        "description": "Internet services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "72500000",
                        "description": "Computer-related services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "72600000",
                        "description": "Computer support and consultancy services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "72700000",
                        "description": "Computer network services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "72800000",
                        "description": "Computer audit and testing services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "72900000",
                        "description": "Computer back-up and catalogue conversion services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "73000000",
                        "description": "Research and development services and related consultancy services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKN"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "submissionMethod": [
            "written"
        ],
        "procurementMethod": "selective",
        "procurementMethodDetails": "Negotiated procedure with prior call for competition",
        "tenderPeriod": {
            "endDate": "2021-10-08T15:00:00+01:00"
        },
        "submissionTerms": {
            "languages": [
                "en"
            ]
        },
        "hasRecurrence": false
    },
    "parties": [
        {
            "id": "GB-FTS-9301",
            "name": "SSE SERVICES PLC",
            "identifier": {
                "legalName": "SSE SERVICES PLC"
            },
            "address": {
                "streetAddress": "43 Forbury Road",
                "locality": "READING",
                "region": "UKN",
                "postalCode": "RG13JH",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Mark Harvey",
                "telephone": "+44 1738341756",
                "email": "mark.harvey@sse.com",
                "url": "https://sse.app.jaggaer.com/"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://sse.app.jaggaer.com/",
                "buyerProfile": "https://sse.app.jaggaer.com/",
                "classifications": [
                    {
                        "scheme": "TED_CE_ACTIVITY",
                        "description": "IT Services"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-9302",
            "name": "SSE",
            "identifier": {
                "legalName": "SSE"
            },
            "address": {
                "locality": "Perth",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "id": "GB-FTS-9301",
        "name": "SSE SERVICES PLC"
    },
    "language": "en"
}