{ "tag": [ "compiled" ], "id": "ocds-h6vhtk-02eb77-2023-12-06T12:20:17Z", "date": "2023-12-06T12:20:17Z", "ocid": "ocds-h6vhtk-02eb77", "description": "Instructions for response can be found by selecting event ID 46493 from the list of events found at the link below: https://uk.eu-supply.com/ctm/supplier/publictenders?B=UNITEDUTILITIES If you are not registered on Mercell EU Supply, please refer to the New Supplier Registration guide which has been uploaded onto the event. Respondents are asked to complete and return the response sheet and direct all questions via Mercell EU Supply. Response deadline (UK time): 29/10/2021 17:00", "initiationType": "tender", "tender": { "id": "PRO004561", "legalBasis": { "id": "32014L0025", "scheme": "CELEX" }, "title": "PRO004561 - Revenue Assurance Services", "status": "complete", "classification": { "scheme": "CPV", "id": "72314000", "description": "Data collection and collation services" }, "mainProcurementCategory": "services", "description": "The purpose of this tender is to enter into a Framework Agreement with a number of Revenue Assurance Service providers. Working with the team at UUW, Suppliers will be responsible for providing data for Revenue Assurance Services, facilitating an industry leading solution design for processing customer data. The Revenue Assurance framework will principally enable UUW to work with a number of key Suppliers on Revenue Assurance projects. There are a number of current initiatives that would need to be supported along with any new ad-hoc initiatives that UUW wish to explore. Suppliers would also be requested to provide on a quarterly basis details on new initiatives and innovation that may be of interest to UUW within the scope of the Framework.", "lots": [ { "id": "1", "description": "Provide routine, Cleanse and Append and Residency Validation Services. Provide up to date market innovation in the Cleanse and Append and Residency Validation area to enable continuously improving processing of data to optimise results. * The processing of residential records to validate and improve the accuracy of core customer data. For individuals this includes correcting customer's names, addresses, dates of birth, and contact information. * Address matching using the providers own data sources to validate the customer address * Return of enriched data for processing to the billing system to update customer accounts. * Other applicable Cleanse and Append Services Cleanse and Append General Assumptions * Only domestic customers will be included in the data cleanse and append activities * Only name and date of birth will be cleansed via the one off / cyclical cleanse and append solution * We may require the de-duplicating of records in the processing * Both 'Primary' and 'Associate' customers flagged as 'show on bill' will be subject to cleanse and append activities * To mitigate any adverse customer service impacts as a result of enrichment to UUW core data supplier's solutions must include sufficient logic to determine high confidence matches. * Supplier solutions need to be configurable to reflect any specific UUW business rules where data conflicts may be presented as a result of matching routines", "status": "cancelled", "title": "PRO004561 - Revenue Assurance Services", "value": { "amount": 5830844, "currency": "GBP" }, "contractPeriod": { "durationInDays": 2880 }, "hasRenewal": true, "renewal": { "description": "Option to extend" }, "submissionTerms": { "variantPolicy": "notAllowed" }, "hasOptions": false }, { "id": "2", "title": "PRO004561 - Revenue Assurance Services", "description": "Provide ad-hoc Occupier Identification (Void Management) Services as required. Provide additional ad-hoc Revenue Assurance Services as required. The processing of all void properties to establish an occupier, so that these occupants can be contacted and billed for the charges at that property. The provider should be able to accurately identify who is occupying a given address using a range of their own data sources. All potential occupiers should be scored with a single occupier returned to UUW along with a rating, so UUW has confidence to contact the customer. As per published Scope of Services,", "value": { "amount": 5830844, "currency": "GBP" }, "contractPeriod": { "durationInDays": 2880 }, "hasRenewal": true, "renewal": { "description": "Option to Extend" }, "secondStage": { "minimumCandidates": 4, "maximumCandidates": 4 }, "submissionTerms": { "variantPolicy": "notAllowed" }, "hasOptions": false, "status": "cancelled" } ], "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "72314000", "description": "Data collection and collation services" } ], "deliveryAddresses": [ { "region": "UKD" }, { "region": "UKD" }, { "region": "UKD" } ], "relatedLot": "1" }, { "id": "2", "additionalClassifications": [ { "scheme": "CPV", "id": "72314000", "description": "Data collection and collation services" } ], "deliveryAddresses": [ { "region": "UKD" }, { "region": "UKD" } ], "relatedLot": "2" } ], "communication": { "futureNoticeDate": "2022-03-08T00:00:00Z" }, "value": { "amount": 11661668, "currency": "GBP" }, "lotDetails": { "maximumLotsAwardedPerSupplier": 2 }, "submissionMethod": [ "electronicSubmission", "written" ], "submissionMethodDetails": "https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=56449&B=UNITEDUTILITIES", "selectionCriteria": { "criteria": [ { "type": "suitability", "description": "Please refer to procurement documents", "appliesTo": [ "supplier" ] } ] }, "documents": [ { "id": "economic", "documentType": "economicSelectionCriteria" }, { "id": "technical", "documentType": "technicalSelectionCriteria" } ], "procurementMethod": "selective", "procurementMethodDetails": "Negotiated procedure with prior call for competition", "techniques": { "hasFrameworkAgreement": true, "frameworkAgreement": { "maximumParticipants": 4 } }, "tenderPeriod": { "endDate": "2022-12-23T15:00:00Z" }, "submissionTerms": { "languages": [ "en" ] }, "hasRecurrence": false, "contractTerms": { "hasElectronicOrdering": true, "electronicInvoicingPolicy": "allowed", "hasElectronicPayment": true }, "amendments": [ { "id": "1", "description": "Extension of Time at request of Applicant" } ] }, "parties": [ { "id": "GB-FTS-4736", "name": "United Utilities Water Limited", "identifier": { "legalName": "United Utilities Water Limited", "id": "02366678" }, "address": { "streetAddress": "Lingley Mere Business Park", "locality": "Warrington", "region": "UKD", "postalCode": "WA5 3LP", "countryName": "United Kingdom" }, "contactPoint": { "name": "Oliver Marsden", "telephone": "+44 835596910", "email": "Oliver.Marsden@uuplc.co.uk", "url": "https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=56449&B=UNITEDUTILITIES" }, "roles": [ "buyer" ], "details": { "url": "https://www.unitedutilities.com", "buyerProfile": "https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/43984", "classifications": [ { "scheme": "TED_CE_ACTIVITY", "id": "WATER", "description": "Water" } ] } }, { "id": "GB-FTS-4737", "name": "High Court of England & Wales", "identifier": { "legalName": "High Court of England & Wales" }, "address": { "streetAddress": "City of Westminster", "locality": "London", "countryName": "United Kingdom" }, "roles": [ "reviewBody" ] }, { "id": "GB-FTS-69222", "name": "United Utilities", "identifier": { "legalName": "United Utilities" }, "address": { "streetAddress": "Lingley Mere Business Park", "locality": "Warrington", "postalCode": "WA5 3LP", "countryName": "United Kingdom" }, "roles": [ "mediationBody", "reviewContactPoint" ] } ], "buyer": { "id": "GB-FTS-4736", "name": "United Utilities Water Limited" }, "language": "en", "awards": [ { "id": "035918-2023-1-1", "title": "PRO004561 - Revenue Assurance Services - Lot 1", "status": "active" }, { "id": "035918-2023-2", "title": "PRO004561 - Revenue Assurance Services - Lot 2", "status": "active" }, { "id": "035918-2023-3", "title": "PRO004561 - Revenue Assurance Services - Lot 2", "status": "active" } ], "contracts": [ { "id": "035918-2023-1-1", "awardID": "035918-2023-1-1", "title": "PRO004561 - Revenue Assurance Services - Lot 1", "status": "active", "dateSigned": "2023-09-01T00:00:00+01:00" }, { "id": "035918-2023-2", "awardID": "035918-2023-2", "title": "PRO004561 - Revenue Assurance Services - Lot 2", "status": "active", "dateSigned": "2023-09-01T00:00:00+01:00" }, { "id": "035918-2023-3", "awardID": "035918-2023-3", "title": "PRO004561 - Revenue Assurance Services - Lot 2", "status": "active", "dateSigned": "2023-09-01T00:00:00+01:00" } ] }