{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-02f5c7-2021-11-11T15:37:15Z",
    "date": "2021-11-11T15:37:15Z",
    "ocid": "ocds-h6vhtk-02f5c7",
    "initiationType": "tender",
    "tender": {
        "id": "ocds-h6vhtk-02f5c7",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "AHG_000362 - Customer Satisfaction Surveys",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "79342311",
            "description": "Customer satisfaction survey"
        },
        "mainProcurementCategory": "services",
        "description": "Anchor?s overarching ambition is to be recognised by our customers and other stakeholders as the best provider of housing and care services to older people. Our customer plan is: ? Improve customer satisfaction across all services to upper quartile levels ? Truly customer centric approach ? putting customers at the heart of all decision making ? Culture of be the best in everything we do, in both our service and the handling of complaints at source wherever possible. ? Challenge and eradicate poor service everywhere ? Shift consultation to genuine engagement in decision making and continual improvement Our aim is to put in place a provider who can satisfy the customer satisfaction survey requirement in support of the aforementioned plan",
        "lots": [
            {
                "id": "1",
                "description": "Anchor plan on running an SQ for the provision of a number of separate surveys running as a programme from 2022 - 2025. We are looking for end to end management of the process from concept through to delivery and insight. The programme is as follows (these may be subject to change): ? Anchor Housing Satisfaction Survey ? Anchor Responsive Repairs Satisfaction Survey ? Anchor Planned Works Satisfaction Survey ? Anchor On Call Satisfaction Survey ? Anchor Villages Satisfaction Survey ? Anchor Extracare Satisfaction Survey ? Anchor Complaint Handling Satisfaction Survey ? Anchor New Developments Satisfaction Survey ? Anchor Annual Care Services Satisfaction Survey The above surveys will be carried out in a number of ways including postal, paper and online. We also require detailed analysis and reporting on the above surveys. Additional information: The dates included in this notice may be subject to change",
                "value": {
                    "amount": 1,
                    "currency": "GBP"
                },
                "contractPeriod": {
                    "startDate": "2022-04-01T00:00:00+01:00"
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "1+1"
                },
                "status": "active"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "UKE41"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "submissionMethod": [
            "electronicSubmission"
        ],
        "submissionMethodDetails": "http://www.anchor.org.uk",
        "communication": {
            "atypicalToolUrl": "https://anchorhanover.waxlive. com/S2C/Bespoke/AnchorHanover/AnchorHanoverRegistration.aspx"
        },
        "documents": [
            {
                "id": "economic",
                "documentType": "economicSelectionCriteria"
            },
            {
                "id": "technical",
                "documentType": "technicalSelectionCriteria"
            }
        ],
        "otherRequirements": {
            "requiresStaffNamesAndQualifications": true
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Restricted procedure",
        "tenderPeriod": {
            "endDate": "2021-12-06T16:00:00Z"
        },
        "submissionTerms": {
            "languages": [
                "en"
            ]
        },
        "awardPeriod": {
            "startDate": "2022-03-01T00:00:00Z"
        },
        "contractTerms": {
            "hasElectronicOrdering": true,
            "electronicInvoicingPolicy": "allowed",
            "hasElectronicPayment": true
        }
    },
    "parties": [
        {
            "id": "GB-FTS-13966",
            "name": "Anchor Hanover Group",
            "identifier": {
                "legalName": "Anchor Hanover Group"
            },
            "address": {
                "streetAddress": "2 Godwin St",
                "locality": "Bradford",
                "region": "UKE41",
                "postalCode": "BD1 2ST",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Samuel Roscoe",
                "email": "sam.roscoe@anchor.org.uk",
                "url": "https://anchorhanover.waxlive. com/S2C/Bespoke/AnchorHanover/AnchorHanoverRegistration.aspx"
            },
            "roles": [
                "buyer",
                "centralPurchasingBody"
            ],
            "details": {
                "url": "http://www.anchor.org.uk",
                "classifications": [
                    {
                        "scheme": "TED_CA_TYPE",
                        "id": "BODY_PUBLIC",
                        "description": "Body governed by public law"
                    },
                    {
                        "scheme": "COFOG",
                        "id": "06",
                        "description": "Housing and community amenities"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-26306",
            "name": "Leeds Combined Court Centre",
            "identifier": {
                "legalName": "Leeds Combined Court Centre"
            },
            "address": {
                "streetAddress": "1 Oxford Row",
                "locality": "Leeds",
                "postalCode": "LS1 3BG",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "id": "GB-FTS-13966",
        "name": "Anchor Hanover Group"
    },
    "language": "en"
}