{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-02fce1-2022-04-25T09:40:01+01:00",
    "date": "2022-04-25T09:40:01+01:00",
    "ocid": "ocds-h6vhtk-02fce1",
    "initiationType": "tender",
    "tender": {
        "id": "C 923",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "WHC - Call Monitoring and Out of Hours Call Centre",
        "status": "unsuccessful",
        "classification": {
            "scheme": "CPV",
            "id": "79512000",
            "description": "Call centre"
        },
        "mainProcurementCategory": "services",
        "description": "Welwyn Hatfield Borough Council invites Tenders for the provision of a Call Monitoring and Out of Hours Call Centre. The Services comprise of 24 Call Centre Operation to support the Lifeline Service available to tenants of the borough and an out of hours call centre (evenings, weekends and bank holidays) to support other Council services.",
        "value": {
            "amount": 800000,
            "currency": "GBP"
        },
        "lots": [
            {
                "id": "1",
                "description": "Call Monitoring and Out of Hours Call Centre",
                "contractPeriod": {
                    "durationInDays": 1080
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "Optional one year extension"
                },
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": false,
                "status": "cancelled",
                "awardCriteria": {
                    "criteria": [
                        {
                            "name": "Price",
                            "type": "cost",
                            "description": "50"
                        }
                    ]
                }
            }
        ],
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "79512000",
                        "description": "Call centre"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKH23"
                    },
                    {
                        "region": "UKH23"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "submissionMethod": [
            "electronicSubmission",
            "written"
        ],
        "submissionMethodDetails": "https://supplyhertfordshire.uk",
        "selectionCriteria": {
            "criteria": [
                {
                    "type": "suitability",
                    "description": "As detailed in the tender documents",
                    "appliesTo": [
                        "supplier"
                    ]
                }
            ]
        },
        "documents": [
            {
                "id": "economic",
                "documentType": "economicSelectionCriteria"
            },
            {
                "id": "technical",
                "documentType": "technicalSelectionCriteria"
            }
        ],
        "otherRequirements": {
            "requiresStaffNamesAndQualifications": true
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2022-01-14T12:00:00Z"
        },
        "submissionTerms": {
            "languages": [
                "en"
            ]
        },
        "awardPeriod": {
            "startDate": "2022-01-14T12:00:00Z"
        },
        "bidOpening": {
            "date": "2022-01-14T12:00:00Z"
        },
        "hasRecurrence": true,
        "contractTerms": {
            "hasElectronicOrdering": true,
            "electronicInvoicingPolicy": "allowed",
            "hasElectronicPayment": true
        }
    },
    "parties": [
        {
            "id": "GB-FTS-1051",
            "name": "Welwyn Hatfield Borough Council",
            "identifier": {
                "legalName": "Welwyn Hatfield Borough Council"
            },
            "address": {
                "streetAddress": "The Campus",
                "locality": "Welwyn Garden City",
                "region": "UKH23",
                "postalCode": "AL8 6AE",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Procurement",
                "telephone": "+44 1707357371",
                "email": "a.harper@welhat.gov.uk",
                "url": "https://supplyhertfordshire.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "http://www.welhat.gov.uk",
                "classifications": [
                    {
                        "scheme": "TED_CA_TYPE",
                        "id": "REGIONAL_AUTHORITY",
                        "description": "Regional or local authority"
                    },
                    {
                        "scheme": "COFOG",
                        "id": "01",
                        "description": "General public services"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-6393",
            "name": "Institute of Arbitrators",
            "identifier": {
                "legalName": "Institute of Arbitrators"
            },
            "address": {
                "locality": "London",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "id": "GB-FTS-1051",
        "name": "Welwyn Hatfield Borough Council"
    },
    "language": "en",
    "awards": [
        {
            "id": "010551-2022-C923-1",
            "relatedLots": [
                "1"
            ],
            "title": "Call Monitoring and Out of Hours Call Centre",
            "status": "unsuccessful",
            "statusDetails": "unsuccessful"
        }
    ]
}