{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-031089-2022-02-04T15:54:45Z",
    "date": "2022-02-04T15:54:45Z",
    "ocid": "ocds-h6vhtk-031089",
    "initiationType": "tender",
    "tender": {
        "id": "DN594704",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "Contact Centre as a Service (CCaaS)",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "32571000",
            "description": "Communications infrastructure"
        },
        "mainProcurementCategory": "goods",
        "description": "Accent Housing Limited are seeking the services of recognised, accredited Contractor for the design, supply, integration, installation, configuration and ongoing support and maintenance of a new Contact Centre as a Service (CCaaS). The solution required needs to be a functional call centre omnichannel telephony solution that can assist with the receiving, routing, tracking, and handling of telephony and other inbound/outbound communications. Must be multi-channel, feature rich and capable of integrations with existing software applications where applicable. The service will provide the business with a future looking solution that is suitable for its needs. You can access the information free of charge via the Due North ProContract portal: https://procontract.due-north.com Please note that ALL communication must be directed through the Due North ProContract secure messaging area via the E-Sourcing Portal. Email communication and submissions will be rejected and not responded to. ITT Information DATE OF ISSUE OF ITT: 27th January 2022 DATE OF RETURN: 4th March 2022 TIME; ON OR BEFORE: 14:00hrs INITIAL CONTRACT DURATION: 36 MONTHS* *with the option to extend at the sole discretion of Accent by 2 x 12 Month Extensions",
        "lots": [
            {
                "id": "1",
                "description": "Accent Housing Limited are seeking the services of recognised, accredited Contractor for the design, supply, integration, installation, configuration and ongoing support and maintenance of a new Contact Centre as a Service (CCaaS). The solution required needs to be a functional call centre omnichannel telephony solution that can assist with the receiving, routing, tracking, and handling of telephony and other inbound/outbound communications. Must be multi-channel, feature rich and capable of integrations with existing software applications where applicable. The solution will provide the business with a future looking solution that is suitable for its needs.",
                "contractPeriod": {
                    "durationInDays": 1080
                },
                "hasRenewal": false,
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": false,
                "status": "active"
            }
        ],
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "32573000",
                        "description": "Communications control system"
                    },
                    {
                        "scheme": "CPV",
                        "id": "72212510",
                        "description": "Communication software development services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UK"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "submissionMethod": [
            "electronicSubmission"
        ],
        "submissionMethodDetails": "https://procontract.due-north.com/",
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "coveredBy": [
            "GPA"
        ],
        "tenderPeriod": {
            "endDate": "2022-03-04T14:00:00Z"
        },
        "submissionTerms": {
            "languages": [
                "en"
            ]
        },
        "awardPeriod": {
            "startDate": "2022-03-04T14:00:00Z"
        },
        "bidOpening": {
            "date": "2022-03-04T14:00:00Z"
        },
        "hasRecurrence": false,
        "amendments": [
            {
                "id": "1",
                "unstructuredChanges": [
                    {
                        "oldValue": {
                            "text": "** This Procurement has been Withdrawn** Accent Housing Limited are seeking the services of recognised, accredited Contractor for the design, supply, integration, installation, configuration and ongoing support and maintenance of a new Contact Centre as a Service (CCaaS). The solution required needs to be a functional call centre omnichannel telephony solution that can assist with the receiving, routing, tracking, and handling of telephony and other inbound/outbound communications. Must be multi-channel, feature rich and capable of integrations with existing software applications where applicable. The service will provide the business with a future looking solution that is suitable for its needs. You can access the information free of charge via the Due North ProContract portal: https://procontract.due-north.com Please note that ALL communication must be directed through the Due North ProContract secure messaging area via the E-Sourcing Portal. Email communication and submissions will be rejected and not responded to. ITT Information DATE OF ISSUE OF ITT: 27th January 2022 DATE OF RETURN: 4th March 2022 TIME; ON OR BEFORE: 14:00hrs INITIAL CONTRACT DURATION: 36 MONTHS* *with the option to extend at the sole discretion of Accent by 2 x 12 Month Extensions"
                        },
                        "newValue": {
                            "text": "** This Procurement has been Withdrawn** Accent Housing Limited are seeking the services of recognised, accredited Contractor for the design, supply, integration, installation, configuration and ongoing support and maintenance of a new Contact Centre as a Service (CCaaS). The solution required needs to be a functional call centre omnichannel telephony solution that can assist with the receiving, routing, tracking, and handling of telephony and other inbound/outbound communications. Must be multi-channel, feature rich and capable of integrations with existing software applications where applicable. The service will provide the business with a future looking solution that is suitable for its needs. You can access the information free of charge via the Due North ProContract portal: https://procontract.due-north.com Please note that ALL communication must be directed through the Due North ProContract secure messaging area via the E-Sourcing Portal. Email communication and submissions will be rejected and not responded to. ITT Information DATE OF ISSUE OF ITT: 27th January 2022 DATE OF RETURN: 4th March 2022 TIME; ON OR BEFORE: 14:00hrs INITIAL CONTRACT DURATION: 36 MONTHS* *with the option to extend at the sole discretion of Accent by 2 x 12 Month Extensions"
                        },
                        "where": {
                            "section": "II.1.4",
                            "label": "II.1.4"
                        }
                    }
                ],
                "description": "Please note this Procurement has been Withdrawn"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-FTS-8297",
            "name": "Accent Housing",
            "identifier": {
                "legalName": "Accent Housing"
            },
            "address": {
                "streetAddress": "Charlestown House, Acorn Park Industrial Estate, Charlestown",
                "locality": "Shipley",
                "region": "UK",
                "postalCode": "BD17 7SW",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "email": "Procurement@AccentGroup.org",
                "url": "https://procontract.due-north.com/",
                "telephone": "+44 1274065"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "http://www.accentgroup.org/",
                "buyerProfile": "http://www.accentgroup.org/",
                "classifications": [
                    {
                        "scheme": "TED_CA_TYPE",
                        "id": "BODY_PUBLIC",
                        "description": "Body governed by public law"
                    },
                    {
                        "scheme": "COFOG",
                        "id": "06",
                        "description": "Housing and community amenities"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-4500",
            "name": "Royal Courts of Justice",
            "identifier": {
                "legalName": "Royal Courts of Justice"
            },
            "address": {
                "locality": "London",
                "postalCode": "WC2A 2LL",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "id": "GB-FTS-8297",
        "name": "Accent Housing"
    },
    "language": "en"
}