{ "tag": [ "compiled" ], "id": "ocds-h6vhtk-0310f0-2022-01-31T09:48:35Z", "date": "2022-01-31T09:48:35Z", "ocid": "ocds-h6vhtk-0310f0", "initiationType": "tender", "tender": { "id": "DN584926", "legalBasis": { "id": "32014L0024", "scheme": "CELEX" }, "title": "(NU/1589-44) CRM platform to manage marketing automation, lead nurturing and lead generation", "status": "complete", "classification": { "scheme": "CPV", "id": "72210000", "description": "Programming services of packaged software products" }, "mainProcurementCategory": "services", "description": "We are seeking to appoint a supplier to work on the next phase of our marketing automation and CRM integration, which will support the optimisation of specific elements of the platform, as well as the introduction of new functionality, to further support the future growth of the organisation - nationally and internationally. The supplier needs to have ability to support tactically, strategically and with implementation of new functionality as Newcastle University marketing department and the chosen platform develop. The platform specifically is required to have ability to: 1) Host and maintain Newcastle University's contact databases 2) Contact segmentation 3) Lead scoring 4) Lead nurturing and generation 5) Marketing automation 6) Email communications and campaigns 7) Ability to manage and maintain contact enquiries centrally 8) Landing page creation 9) Ability to track paid activity and retarget contacts 10) Blog hosting and publishing 11) Chat agent and bot functionality 12) Detailed reporting and dashboards including attribution 13) CTAs and form submissions 14) Dedicated IP for email 15) Governance and user permissions/levels 16) Host content on multiple sub domains 17) Technical and strategical support 18) Website CMS 19) Capacity requirement: Minimum 217,000 contact records Minimum 150 user licences", "lots": [ { "id": "1", "description": "We are seeking to appoint a supplier to work on the next phase of our marketing automation and CRM integration, which will support the optimisation of specific elements of the platform, as well as the introduction of new functionality, to further support the future growth of the organisation - nationally and internationally. The supplier needs to have ability to support tactically, strategically and with implementation of new functionality as Newcastle University marketing department and the chosen platform develop. The platform specifically is required to have ability to: 1) Host and maintain Newcastle University's contact databases 2) Contact segmentation 3) Lead scoring 4) Lead nurturing and generation 5) Marketing automation 6) Email communications and campaigns 7) Ability to manage and maintain contact enquiries centrally 8) Landing page creation 9) Ability to track paid activity and retarget contacts 10) Blog hosting and publishing 11) Chat agent and bot functionality 12) Detailed reporting and dashboards including attribution 13) CTAs and form submissions 14) Dedicated IP for email 15) Governance and user permissions/levels 16) Host content on multiple sub domains 17) Technical and strategical support 18) Website CMS 19) Capacity requirement: Minimum 217,000 contact records Minimum 150 user licences", "awardCriteria": { "criteria": [ { "name": "Ability to meet programme timeline", "type": "quality", "description": "Pass/Fail" }, { "name": "Capability of meeting requirements", "type": "quality", "description": "Pass/Fail" }, { "name": "GDPR requirements", "type": "quality", "description": "Pass/Fail" }, { "name": "Quality: Ability to meet the Task Description", "type": "quality", "description": "60%" }, { "type": "price", "description": "40" } ] }, "hasOptions": false, "status": "cancelled" } ], "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "48480000", "description": "Sales, marketing and business intelligence software package" } ], "deliveryAddresses": [ { "region": "UK" } ], "relatedLot": "1" } ], "procurementMethod": "selective", "procurementMethodDetails": "Restricted procedure", "techniques": { "hasDynamicPurchasingSystem": true }, "reviewDetails": "The University will incorporate a standstill period at the point information on the award of the contract is communicated to tenderers. That notification will provide full information on the award decision. The standstill period, which will be for a minimum of 10 calendar days, provides time for unsuccessful tenderers to challenge the award decision before the contract is entered into. The Public Contracts Regulations 2015 (SI 2015 No 102) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland) within 30 days of knowledge or constructive knowledge of breach." }, "awards": [ { "id": "002646-2022-NU/1589-44-1", "relatedLots": [ "1" ], "status": "active", "suppliers": [ { "id": "GB-FTS-1062", "name": "Newcastle University" } ] } ], "parties": [ { "id": "GB-FTS-168", "name": "Newcastle University", "identifier": { "legalName": "Newcastle University" }, "address": { "streetAddress": "Newcastle University, Procurement Services, Kingsgate", "locality": "Newcastle", "region": "UK", "postalCode": "NE1 7RU", "countryName": "United Kingdom" }, "contactPoint": { "name": "Mrs Natalie Morton", "telephone": "+44 1912086396", "email": "natalie.morton@ncl.ac.uk" }, "roles": [ "buyer", "centralPurchasingBody" ], "details": { "url": "https://www.ncl.ac.uk", "buyerProfile": "https://www.ncl.ac.uk", "classifications": [ { "scheme": "TED_CA_TYPE", "id": "BODY_PUBLIC", "description": "Body governed by public law" }, { "scheme": "COFOG", "id": "09", "description": "Education" } ] } }, { "id": "GB-FTS-1062", "name": "Newcastle University", "identifier": { "legalName": "Newcastle University" }, "address": { "locality": "Tyne and Wear", "region": "UK", "countryName": "United Kingdom" }, "roles": [ "supplier", "mediationBody" ], "details": { "scale": "sme" } }, { "id": "GB-FTS-174", "name": "Newcastle University", "identifier": { "legalName": "Newcastle University" }, "address": { "locality": "Tyne and Wear", "postalCode": "NE1 7RU", "countryName": "United Kingdom" }, "roles": [ "reviewBody" ] } ], "buyer": { "id": "GB-FTS-168", "name": "Newcastle University" }, "contracts": [ { "id": "002646-2022-NU/1589-44-1", "awardID": "002646-2022-NU/1589-44-1", "status": "active", "value": { "amount": 136734, "currency": "GBP" }, "dateSigned": "2022-01-18T00:00:00Z" } ], "bids": { "statistics": [ { "id": "1", "measure": "bids", "relatedLot": "1", "value": 1 }, { "id": "2", "measure": "smeBids", "relatedLot": "1", "value": 1 }, { "id": "3", "measure": "foreignBidsFromEU", "relatedLot": "1", "value": 1 }, { "id": "4", "measure": "foreignBidsFromNonEU", "relatedLot": "1", "value": 0 }, { "id": "5", "measure": "electronicBids", "relatedLot": "1", "value": 1 } ] }, "links": [ { "rel": "prev", "href": "https://ted.europa.eu/udl?uri=TED:NOTICE:318079-2020:TEXT:EN:HTML" } ], "language": "en" }