{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-031b1d-2022-02-25T10:25:31Z",
    "date": "2022-02-25T10:25:31Z",
    "ocid": "ocds-h6vhtk-031b1d",
    "initiationType": "tender",
    "tender": {
        "id": "2021-TR-0130",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "End User Experience Monitoring Service",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72212781",
            "description": "System management software development services"
        },
        "mainProcurementCategory": "services",
        "description": "Provision of Digital Experience Management software",
        "lots": [
            {
                "id": "1",
                "description": "The requirement is for an End User Experience Monitoring Tool to provide the SLC internal support teams with a deeper insight into what users are individually and collectively experiencing when using the End User computing solutions. This requirement is driven from the move from office based to home \\\\hybrid working. There are now many more parts to the End user computing solutions provided ( e.g Home broadband, internet, office network, internal apps, Cloud apps and services ) and it is harder for the support teams to identify and resolve individual issues and collective problems affecting users. In terms of volumes, the solution will be required to monitor 4750-5000 user end points/devices and up to 40 SLC staff members will require access to the tool for end user monitoring purposes. The tool should be able to monitor Physical Laptops/ Desktops as well as Virtual Desktops there are no mobile monitoring requirements.",
                "awardCriteria": {
                    "criteria": [
                        {
                            "name": "Functional and Non Functional Requirements (ongoing support and maintenance, training, security and access)",
                            "type": "quality",
                            "description": "60%"
                        },
                        {
                            "type": "price",
                            "description": "40%"
                        }
                    ]
                },
                "hasOptions": true,
                "options": {
                    "description": "Two optional extension periods of up to 12 months each."
                },
                "status": "cancelled"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "UKM8"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "procurementMethod": "limited",
        "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
        "coveredBy": [
            "GPA"
        ],
        "procurementMethodRationaleClassifications": [
            {
                "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
                "id": "D_OUTSIDE_SCOPE",
                "description": "The procurement falls outside the scope of application of the directive"
            }
        ],
        "procurementMethodRationale": "This procurement was carried out through CCS GCloud 12 framework (RM1557.12) and in accordance with the 6-step buying process CCS guidance."
    },
    "awards": [
        {
            "id": "005249-2022-2021-TR-0130-1",
            "relatedLots": [
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            ],
            "title": "End User Experience Monitoring Service",
            "status": "active",
            "suppliers": [
                {
                    "id": "GB-FTS-45293",
                    "name": "Nexthink Limited"
                }
            ]
        }
    ],
    "parties": [
        {
            "id": "GB-FTS-23955",
            "name": "STUDENT LOANS COMPANY LIMITED",
            "identifier": {
                "legalName": "STUDENT LOANS COMPANY LIMITED"
            },
            "address": {
                "streetAddress": "100 Bothwell Street",
                "locality": "GLASGOW",
                "region": "UKM82",
                "postalCode": "G27JD",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Alesia Milton",
                "telephone": "+44 1412433217",
                "email": "alesia_milton@slc.co.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.gov.uk/government/organisations/student-loans-company",
                "classifications": [
                    {
                        "scheme": "TED_CA_TYPE",
                        "id": "BODY_PUBLIC",
                        "description": "Body governed by public law"
                    },
                    {
                        "scheme": "COFOG",
                        "id": "09",
                        "description": "Education"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-45293",
            "name": "Nexthink Limited",
            "identifier": {
                "legalName": "Nexthink Limited"
            },
            "address": {
                "locality": "London",
                "region": "UKI",
                "countryName": "United Kingdom"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "sme"
            }
        },
        {
            "id": "GB-FTS-23957",
            "name": "Royal Courts of Justice",
            "identifier": {
                "legalName": "Royal Courts of Justice"
            },
            "address": {
                "streetAddress": "The Strand, Holborn",
                "locality": "London",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "id": "GB-FTS-23955",
        "name": "STUDENT LOANS COMPANY LIMITED"
    },
    "contracts": [
        {
            "id": "005249-2022-2021-TR-0130-1",
            "awardID": "005249-2022-2021-TR-0130-1",
            "title": "End User Experience Monitoring Service",
            "status": "active",
            "value": {
                "amount": 428805,
                "currency": "GBP"
            },
            "dateSigned": "2022-02-11T00:00:00Z"
        }
    ],
    "bids": {
        "statistics": [
            {
                "id": "1",
                "measure": "bids",
                "relatedLot": "1",
                "value": 2
            }
        ]
    },
    "language": "en"
}