{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-03201b-2022-03-10T07:39:27Z",
    "date": "2022-03-10T07:39:27Z",
    "ocid": "ocds-h6vhtk-03201b",
    "initiationType": "tender",
    "tender": {
        "id": "ocds-h6vhtk-03201b",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "Money Guidance Service",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "98000000",
            "description": "Other community, social and personal services"
        },
        "mainProcurementCategory": "services",
        "description": "Money guidance service delivered via a contact centre solution",
        "lots": [
            {
                "id": "1",
                "description": "Money guidance service delivered via a contact centre solution using a range of channels including telephone, web chat and email.",
                "hasOptions": false
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "UK"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "procurementMethod": "limited",
        "procurementMethodDetails": "Negotiated without publication of a contract notice",
        "procurementMethodRationaleClassifications": [
            {
                "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
                "id": "D_EXTREME_URGENCY",
                "description": "Extreme urgency brought about by events unforeseeable for the contracting authority/entity and in accordance with the strict conditions stated in the directive"
            }
        ],
        "procurementMethodRationale": "MaPS intends to directly award a contract for contact centre services to the incumbent provider through CCS framework RM6181. The direct award procedure under the framework is only available in exceptional circumstances. However, we believe that MaPS requirements are exceptional circumstances on this occasion. This is because a decision has been taken by the MaPS board to bring the service in house in the next 24 months, a new strategy which better reflects customer and organisational needs. This strategy will see a significant reduction in the numbers of customers served by the incumbent provider over the term of the contract. The contract awarded to the incumbent is intended to be short term interim solution which will provide continuity of service, least disruption to customers and lowest cost given the winding down of the outsourced service"
    },
    "awards": [
        {
            "id": "006529-2022-1",
            "relatedLots": [
                "1"
            ],
            "status": "active",
            "suppliers": [
                {
                    "id": "GB-FTS-46500",
                    "name": "Hinduja Global Solutions UK"
                }
            ]
        }
    ],
    "parties": [
        {
            "id": "GB-FTS-46499",
            "name": "Money and Pensions Service",
            "identifier": {
                "legalName": "Money and Pensions Service"
            },
            "address": {
                "streetAddress": "Holborn Centre, 120 Holbornholborn Centre, 120 Holborn",
                "locality": "LONDON",
                "region": "UKI31",
                "postalCode": "EC1N2TD",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Nicholas Cole",
                "telephone": "+44 7368646272",
                "email": "nicholas.cole@maps.org.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://moneyandpensionsservice.org.uk/",
                "classifications": [
                    {
                        "scheme": "TED_CA_TYPE",
                        "id": "MINISTRY",
                        "description": "Ministry or any other national or federal authority, including their regional or local subdivisions"
                    },
                    {
                        "scheme": "COFOG",
                        "id": "04",
                        "description": "Economic affairs"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-46500",
            "name": "Hinduja Global Solutions UK",
            "identifier": {
                "legalName": "Hinduja Global Solutions UK"
            },
            "address": {
                "locality": "London",
                "region": "UK",
                "countryName": "United Kingdom"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "large"
            }
        },
        {
            "id": "GB-FTS-46501",
            "name": "Money and Pension Service",
            "identifier": {
                "legalName": "Money and Pension Service"
            },
            "address": {
                "locality": "London",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "id": "GB-FTS-46499",
        "name": "Money and Pensions Service"
    },
    "contracts": [
        {
            "id": "006529-2022-1",
            "awardID": "006529-2022-1",
            "status": "active",
            "value": {
                "amount": 5000000,
                "currency": "GBP"
            },
            "dateSigned": "2022-03-09T00:00:00Z"
        }
    ],
    "language": "en"
}