{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-032243-2022-03-15T22:45:13Z",
    "date": "2022-03-15T22:45:13Z",
    "ocid": "ocds-h6vhtk-032243",
    "description": "A virtual further information and supplier engagement event will be held 14:30 23/03/2022. Companies able to offer a solution within the required time are requested to attend, attendance is not a condition for bidders in any future procurement. Any suppliers interested in attending this event should register interest by email to fbiscommercial@homeoffice.gov.uk before 21/03/2022",
    "initiationType": "tender",
    "tender": {
        "id": "C22825",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "Home Office Customer Journey Support",
        "status": "planned",
        "classification": {
            "scheme": "CPV",
            "id": "79512000",
            "description": "Call centre"
        },
        "mainProcurementCategory": "services",
        "description": "Market engagement for future services: customer contact transformation to include robotic automation, assistive technologies, and customer account management.",
        "lots": [
            {
                "id": "1",
                "description": "The Home Office is the lead Government Department for immigration and passports, and is responsible for securing the UK border, controlling immigration and issuing passports and visas. The Home Office seeks market knowledge from suppliers in relation to customer contact management and overall customer journey support for the global customer base. For example, technologies supporting these services: Virtual assistant Web chat Voice bot Customer account/relationship management Additional information: Scope is indicative at this stage and is subject to change in any subsequent contract notice(s).",
                "status": "planned"
            }
        ],
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "32332200",
                        "description": "Telephone-answering machines"
                    },
                    {
                        "scheme": "CPV",
                        "id": "32550000",
                        "description": "Telephone equipment"
                    },
                    {
                        "scheme": "CPV",
                        "id": "48445000",
                        "description": "Customer Relation Management software package"
                    },
                    {
                        "scheme": "CPV",
                        "id": "48920000",
                        "description": "Office automation software package"
                    },
                    {
                        "scheme": "CPV",
                        "id": "48921000",
                        "description": "Automation system"
                    },
                    {
                        "scheme": "CPV",
                        "id": "72212445",
                        "description": "Customer Relation Management software development services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "72513000",
                        "description": "Office automation services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UK"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "communication": {
            "futureNoticeDate": "2022-09-30T00:00:00+01:00"
        },
        "coveredBy": [
            "GPA"
        ]
    },
    "parties": [
        {
            "id": "GB-FTS-1619",
            "name": "Home Office",
            "identifier": {
                "legalName": "Home Office"
            },
            "address": {
                "locality": "London",
                "region": "UK",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "email": "fbis.commercial@homeoffice.gov.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "http://www.gov.uk",
                "classifications": [
                    {
                        "scheme": "TED_CA_TYPE",
                        "id": "MINISTRY",
                        "description": "Ministry or any other national or federal authority, including their regional or local subdivisions"
                    },
                    {
                        "scheme": "COFOG",
                        "id": "03",
                        "description": "Public order and safety"
                    }
                ]
            }
        }
    ],
    "buyer": {
        "id": "GB-FTS-1619",
        "name": "Home Office"
    },
    "language": "en"
}