{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-03238c-2022-03-18T12:15:02Z",
    "date": "2022-03-18T12:15:02Z",
    "ocid": "ocds-h6vhtk-03238c",
    "initiationType": "tender",
    "tender": {
        "id": "TS2337",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "TS2337.2022 Provision of Chatbot and Livechat Services",
        "classification": {
            "scheme": "CPV",
            "id": "72212510",
            "description": "Communication software development services"
        },
        "mainProcurementCategory": "services",
        "description": "OS wishes to appoint a partner to deliver a scalable and sustainable ChatBot and Live Chat multichannel solution, which will enable and support with the delivery of our digital transformation. OS expect the partner to deliver a solution and the necessary consultation and expertise on how our current use cases can be delivered effectively and efficiently. Once the channels are delivered, we will require ongoing support to maintain and further develop the solution.",
        "amendments": [
            {
                "id": "1",
                "unstructuredChanges": [
                    {
                        "oldValue": {
                            "date": "2022-03-16T14:00:00Z"
                        },
                        "newValue": {
                            "date": "2022-03-23T14:00:00Z"
                        },
                        "where": {
                            "section": "IV 2.2"
                        }
                    }
                ],
                "description": "For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Southampton:-Communication-software-development-services./G6BP2GC8E8 To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/G6BP2GC8E8 GO Reference: GO-2022318-PRO-19823423"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-FTS-44081",
            "name": "Ordnance Survey",
            "identifier": {
                "legalName": "Ordnance Survey"
            },
            "address": {
                "streetAddress": "Explorer House, Adanac Park",
                "locality": "Southampton",
                "region": "UKJ3",
                "postalCode": "SO16 0AS",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "telephone": "+44 2380305368",
                "email": "procurementgroup@os.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.ordnancesurvey.co.uk"
            }
        }
    ],
    "buyer": {
        "id": "GB-FTS-44081",
        "name": "Ordnance Survey"
    },
    "language": "en"
}