{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-032c17-2022-04-11T11:46:21+01:00",
    "date": "2022-04-11T11:46:21+01:00",
    "ocid": "ocds-h6vhtk-032c17",
    "description": "This exercise is being conducted in electronic format. Documents will be published to the Dudley MBC PortalIf you wish to take part please, register with Dudley MBC e-tendering website (https://in-tendhost.co.uk/blackcountryportal/aspx/Tenders/Current ) and select the Register/Sign In button which is located on the left hand side of the Homepage.",
    "initiationType": "tender",
    "tender": {
        "id": "AH225",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "Digital Front Door Online portal",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "72000000",
            "description": "IT services: consulting, software development, Internet and support"
        },
        "mainProcurementCategory": "services",
        "description": "Dudley Council is seeking a partner to deliver a digital self-service solution to connect with and serve our residents. Our aim is to provide an outstanding customer service at reduced cost. The solution must include integration with back-office systems and enable us to update residents on their requests. The Council is seeking a digital solution to provide a self-service and mediated contact and request service for our residents, businesses, and visitors. We expect the solution to deliver a wide range of online capability including:* allow us to manage our interactions with residents seamlessly across all channels,* enable us to transform how we provide services by integrating with systems used by the Council thus automating service provision, * be effective to deploy with easy to develop forms with built-in workflow capability.We seek a long-term partner with whom we can develop a solution that delivers outstanding customer service, streamline our processes, and drive dow",
        "value": {
            "amount": 1960000,
            "currency": "GBP"
        },
        "lots": [
            {
                "id": "1",
                "description": "Dudley Council is seeking a partner to deliver a digital self-service solution to connect with and serve our residents. Our aim is to provide an outstanding customer service at reduced cost. The solution must include integration with back-office systems and enable us to update residents on their requests. The Council is seeking a digital solution to provide a self-service and mediated contact and request service for our residents, businesses, and visitors. We expect the solution to deliver a wide range of online capability including:* allow us to manage our interactions with residents seamlessly across all channels,* enable us to transform how we provide services by integrating with systems used by the Council thus automating service provision, * be effective to deploy with easy to develop forms with built-in workflow capability.We seek a long-term partner with whom we can develop a solution that delivers outstanding customer service, streamline our processes, and drive down cost.",
                "contractPeriod": {
                    "durationInDays": 2520
                },
                "hasRenewal": false,
                "secondStage": {
                    "minimumCandidates": 5,
                    "maximumCandidates": 5
                },
                "selectionCriteria": {
                    "description": "It is envisaged 5 suppliers will be Invited to Participate in Dialogue (ITPD), reducing to 4 Invited to Submit Outline Solution (ISOS), with a final 3 Invited to Submit Detailed Solution (ISDS)"
                },
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
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                "hasOptions": false,
                "status": "active"
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        ],
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "48000000",
                        "description": "Software package and information systems"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKG36"
                    }
                ],
                "deliveryLocation": {
                    "description": "Within the Dudley Borough"
                },
                "relatedLot": "1"
            }
        ],
        "submissionMethod": [
            "written"
        ],
        "selectionCriteria": {
            "criteria": [
                {
                    "type": "suitability",
                    "description": "Selection criteria as stated in the procurement documents",
                    "appliesTo": [
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                    ]
                }
            ]
        },
        "documents": [
            {
                "id": "economic",
                "documentType": "economicSelectionCriteria"
            },
            {
                "id": "technical",
                "documentType": "technicalSelectionCriteria"
            }
        ],
        "procurementMethod": "selective",
        "procurementMethodDetails": "Competitive dialogue",
        "secondStage": {
            "successiveReduction": true,
            "invitationDate": "2022-05-12T00:00:00+01:00"
        },
        "coveredBy": [
            "GPA"
        ],
        "tenderPeriod": {
            "endDate": "2022-05-05T17:00:00+01:00"
        },
        "submissionTerms": {
            "languages": [
                "en"
            ],
            "bidValidityPeriod": {
                "endDate": "2022-09-30T23:59:59+01:00"
            }
        },
        "hasRecurrence": false
    },
    "parties": [
        {
            "id": "GB-FTS-5484",
            "name": "Dudley MBC",
            "identifier": {
                "legalName": "Dudley MBC"
            },
            "address": {
                "streetAddress": "Council House, Priory Road",
                "locality": "Dudley",
                "region": "UKG36",
                "postalCode": "DY1 1HF",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Corporate Procurement",
                "telephone": "+44 1384814892",
                "email": "corporate.procurement@dudley.gov.uk",
                "url": "https://in-tendhost.co.uk/blackcountryportal/aspx/Home"
            },
            "roles": [
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            ],
            "details": {
                "url": "http://www.dudley.gov.uk",
                "buyerProfile": "https://in-tendhost.co.uk/blackcountryportal/aspx/Home",
                "classifications": [
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                        "scheme": "TED_CA_TYPE",
                        "id": "REGIONAL_AUTHORITY",
                        "description": "Regional or local authority"
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                    {
                        "scheme": "COFOG",
                        "id": "01",
                        "description": "General public services"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-49527",
            "name": "Royal Courts of Justice,",
            "identifier": {
                "legalName": "Royal Courts of Justice,"
            },
            "address": {
                "streetAddress": "Strand, Holborn",
                "locality": "London,",
                "countryName": "United Kingdom"
            },
            "roles": [
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            ]
        }
    ],
    "buyer": {
        "id": "GB-FTS-5484",
        "name": "Dudley MBC"
    },
    "language": "en"
}