{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-0333b3-2022-05-04T16:05:06+01:00",
    "date": "2022-05-04T16:05:06+01:00",
    "ocid": "ocds-h6vhtk-0333b3",
    "description": "The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Peterborough:-Research-services./8S49FUXK45 To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/8S49FUXK45 GO Reference: GO-202254-PRO-20080272",
    "initiationType": "tender",
    "tender": {
        "id": "PROC2021148",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "Mystery Shopper",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "73110000",
            "description": "Research services"
        },
        "mainProcurementCategory": "services",
        "description": "CITB wishes to procure a supplier who will provide a mystery shopping contract covering the whole of the UK and Northern Ireland ensuring that there are sufficient adequately trained and briefed mystery shoppers in all geographical areas. The Contract will be awarded for a period of 3 years with the option to extend for a further 12 months subject to review.",
        "value": {
            "amount": 400000,
            "currency": "GBP"
        },
        "lots": [
            {
                "id": "1",
                "description": "The core project objective is to consistently monitor testing and training centres to provide CITB with assurance that those centres are operating and following the scheme rules for each product and are delivering the customer experience CITB expects. This includes customer service, processes and issues candidates face across the whole testing experience from booking to completing the test/course. These mystery shops are required in order to: *measure key customer service levels *monitor performance from the point a booking is made, either by phone or online, through to completing a test *provide an immediate escalated alert mechanism for non-compliance in specifically selected key areas. This will require the services of an experienced, professional organisation to deliver a robust, managed, mystery shop program. Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/8S49FUXK45",
                "contractPeriod": {
                    "durationInDays": 1440
                },
                "hasRenewal": false,
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": false,
                "status": "active"
            }
        ],
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "79000000",
                        "description": "Business services: law, marketing, consulting, recruitment, printing and security"
                    },
                    {
                        "scheme": "CPV",
                        "id": "71317200",
                        "description": "Health and safety services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "71317210",
                        "description": "Health and safety consultancy services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "80000000",
                        "description": "Education and training services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "80500000",
                        "description": "Training services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "80520000",
                        "description": "Training facilities"
                    },
                    {
                        "scheme": "CPV",
                        "id": "80521000",
                        "description": "Training programme services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "80530000",
                        "description": "Vocational training services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "45214620",
                        "description": "Research and testing facilities construction work"
                    },
                    {
                        "scheme": "CPV",
                        "id": "73110000",
                        "description": "Research services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "79310000",
                        "description": "Market research services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UK"
                    }
                ],
                "deliveryLocation": {
                    "description": "UNITED KINGDOM"
                },
                "relatedLot": "1"
            }
        ],
        "submissionMethod": [
            "written"
        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "coveredBy": [
            "GPA"
        ],
        "tenderPeriod": {
            "endDate": "2022-06-08T09:00:00+01:00"
        },
        "submissionTerms": {
            "languages": [
                "en"
            ],
            "bidValidityPeriod": {
                "durationInDays": 90
            }
        },
        "awardPeriod": {
            "startDate": "2022-06-08T09:00:00+01:00"
        },
        "bidOpening": {
            "date": "2022-06-08T09:00:00+01:00"
        },
        "hasRecurrence": true,
        "recurrence": {
            "description": "48 months"
        }
    },
    "parties": [
        {
            "id": "GB-FTS-16809",
            "name": "Construction Industry Training Board",
            "identifier": {
                "legalName": "Construction Industry Training Board"
            },
            "address": {
                "streetAddress": "Sand Martin House, Bittern Way, Fletton Quays",
                "locality": "Peterborough",
                "region": "UK",
                "postalCode": "PE2 8TY",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "telephone": "+44 7704543667",
                "email": "citb-procurement@gov.sscl.com",
                "url": "https://www.delta-esourcing.com/tenders/UK-UK-Peterborough:-Research-services./8S49FUXK45"
            },
            "roles": [
                "buyer",
                "reviewBody"
            ],
            "details": {
                "url": "http://www.citb.co.uk",
                "classifications": [
                    {
                        "scheme": "TED_CA_TYPE",
                        "id": "EU_INSTITUTION",
                        "description": "European institution/agency or international organisation"
                    },
                    {
                        "scheme": "COFOG",
                        "id": "04",
                        "description": "Economic affairs"
                    }
                ]
            },
            "additionalContactPoints": [
                {
                    "email": "citb-procurement@gov.sscl.com"
                }
            ]
        }
    ],
    "buyer": {
        "id": "GB-FTS-16809",
        "name": "Construction Industry Training Board"
    },
    "links": [
        {
            "rel": "prev",
            "href": "https://ted.europa.eu/udl?uri=TED:NOTICE:173051-2019:TEXT:EN:HTML"
        }
    ],
    "language": "en"
}