{ "tag": [ "compiled" ], "id": "ocds-h6vhtk-038767-2023-01-26T11:23:42Z", "date": "2023-01-26T11:23:42Z", "ocid": "ocds-h6vhtk-038767", "description": "The successful contractor's performance on the contract will be regularly monitored.. Contractors not delivering.. on contract.. requirements is a serious matter. It means the public purse is not getting what it is paying for. If. a contractor fails to reach satisfactory.. levels of contract performance they will be given a specified time to improve. If after the specified. time, they still fail to reach satisfactory.. levels of contract performance, the matter will be escalated to senior management in CPD for. further action. If this occurs and their.. performance still does not improve to satisfactory levels within the specified period, it may be regarded as an act of grave.. professional.. misconduct and they may be issued with a Notice of Unsatisfactory Performance and the contract may be terminated. The issue of a.. Notice of Unsatisfactory Performance will result in the contractor being excluded from all. procurement competitions being undertaken.. by Centres of Procurement Expertise on behalf of bodies covered by the Northern Ireland. Procurement Policy for a period. of. twelve.. months from the date of issue of the Notice. This contract will not be awarded in Lots as a single supplier is required.", "initiationType": "tender", "tender": { "id": "ID 4567825", "legalBasis": { "id": "32014L0024", "scheme": "CELEX" }, "title": "DfE Consumer Council - Provision, Implementation, Configuration and Support of a Customer Relationship Management System", "status": "complete", "classification": { "scheme": "CPV", "id": "72000000", "description": "IT services: consulting, software development, Internet and support" }, "mainProcurementCategory": "services", "description": "The Consumer Council wishes to implement a new Complaints Relationship Management (CRM) System. The Contractor will be required to provide a solution that meets the needs of the organisation in order to manage its statutory complaints function. The Client will also require on-going maintenance, support services and user licences. The aim is to procure, install and migrate to a CRM solution that provides a robust and flexible complaints management system that will support the effective and efficient management of user information. The Client is therefore seeking to appoint a Contractor to deliver, implement, support and maintain a new complaints management system and provide customisation as required.", "value": { "amount": 134400, "currency": "GBP" }, "lots": [ { "id": "1", "description": "The Consumer Council wishes to implement a new Complaints Relationship Management (CRM) System. The Contractor will be required to provide a solution that meets the needs of the organisation in order to manage its statutory complaints function. The Client will also require on-going maintenance, support services and user licences. The aim is to procure, install and migrate to a CRM solution that provides a robust and flexible complaints management system that will support the effective and efficient management of user information. The Client is therefore seeking to appoint a Contractor to deliver, implement, support and maintain a new complaints management system and provide customisation as required.", "awardCriteria": { "criteria": [ { "name": "Quality", "type": "quality", "description": "60" }, { "name": "Cost", "type": "cost", "description": "40" } ] }, "value": { "amount": 134400, "currency": "GBP" }, "contractPeriod": { "durationInDays": 1080 }, "hasRenewal": true, "renewal": { "description": "The contract is anticipated to be renewed on expiry of the final contract period and prior to August 2028." }, "submissionTerms": { "variantPolicy": "notAllowed" }, "hasOptions": true, "options": { "description": "After the initial contract period of 3 years, there will be options to extend the contract for further 2 years consisting of two periods of 1 year each. 3yr initial, + 1yr optional + 1yr optional" }, "status": "cancelled" } ], "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "72200000", "description": "Software programming and consultancy services" }, { "scheme": "CPV", "id": "72230000", "description": "Custom software development services" }, { "scheme": "CPV", "id": "72232000", "description": "Development of transaction processing and custom software" }, { "scheme": "CPV", "id": "72250000", "description": "System and support services" }, { "scheme": "CPV", "id": "72253000", "description": "Helpdesk and support services" }, { "scheme": "CPV", "id": "72260000", "description": "Software-related services" }, { "scheme": "CPV", "id": "72300000", "description": "Data services" }, { "scheme": "CPV", "id": "72310000", "description": "Data-processing services" }, { "scheme": "CPV", "id": "72311100", "description": "Data conversion services" }, { "scheme": "CPV", "id": "72312100", "description": "Data preparation services" }, { "scheme": "CPV", "id": "72314000", "description": "Data collection and collation services" }, { "scheme": "CPV", "id": "72316000", "description": "Data analysis services" }, { "scheme": "CPV", "id": "72317000", "description": "Data storage services" }, { "scheme": "CPV", "id": "72313000", "description": "Data capture services" }, { "scheme": "CPV", "id": "72320000", "description": "Database services" } ], "deliveryAddresses": [ { "region": "UKN0" }, { "region": "UKN0" } ], "relatedLot": "1" } ], "submissionMethod": [ "written" ], "selectionCriteria": { "criteria": [ { "type": "technical", "description": "SC1 Fair Work", "appliesTo": [ "supplier" ] } ] }, "contractTerms": { "performanceTerms": "The Client will monitor the Contractor's performance against the agreed Key Performance Indicators as detailed in the Specification Schedule and Commercial Conditions of Contract Schedule for ICT Schedule 5 - Contract and Service Management." }, "procurementMethod": "open", "procurementMethodDetails": "Open procedure", "coveredBy": [ "GPA" ], "tenderPeriod": { "endDate": "2022-12-22T15:00:00Z" }, "submissionTerms": { "languages": [ "en" ], "bidValidityPeriod": { "endDate": "2023-03-22T23:59:59Z" } }, "awardPeriod": { "startDate": "2022-12-22T15:30:00Z" }, "bidOpening": { "date": "2022-12-22T15:30:00Z" }, "hasRecurrence": true, "reviewDetails": "CPD comply with the Public Contracts Regulations 2015 (as amended) and.. where appropriate, will incorporate a standstill period (i.e. a minimum of 10 calendar days) at the point information on the award of.. contract is communicated to tenderers. That notification will provide full information on the award decision. This provides time for the.. unsuccessful tenderers to challenge the award decision before the contract is entered into", "recurrence": { "description": "Estimated timing for further notices to be published: 3 months prior to expiry of this contract anticipated to be November 2028." } }, "parties": [ { "id": "GB-FTS-69078", "name": "DfE - The Consumer Council", "identifier": { "legalName": "DfE - The Consumer Council" }, "address": { "streetAddress": "Floor 3, Seatem House, 28-32 Alfred Street,", "locality": "BELFAST", "region": "UK", "postalCode": "BT2 8EN", "countryName": "United Kingdom" }, "contactPoint": { "name": "SSDAdmin.CPDfinance-ni.gov.uk", "email": "SSDAdmin.cpd@finance-ni.gov.uk", "url": "https://etendersni.gov.uk/epps" }, "roles": [ "buyer", "centralPurchasingBody" ], "details": { "url": "https://etendersni.gov.uk/epps", "buyerProfile": "https://etendersni.gov.uk/epps", "classifications": [ { "scheme": "TED_CA_TYPE", "id": "BODY_PUBLIC", "description": "Body governed by public law" }, { "scheme": "COFOG", "id": "01", "description": "General public services" } ] } }, { "id": "GB-FTS-64773", "name": "The UK does not have any special review body with responsibility for appeal/mediation procedures in public procurement competitions. Instead, any challenges are dealt with by the High Court, Commercial Division, to which proceedings may be issued regarding alleged breaches of the PCR2015 as amended.", "identifier": { "legalName": "The UK does not have any special review body with responsibility for appeal/mediation procedures in public procurement competitions. Instead, any challenges are dealt with by the High Court, Commercial Division, to which proceedings may be issued regarding alleged breaches of the PCR2015 as amended." }, "address": { "locality": "As above", "countryName": "United Kingdom" }, "roles": [ "reviewBody" ] }, { "id": "GB-FTS-65400", "name": "ENDEAVOUR INFORMATION SOLUTIONS", "identifier": { "legalName": "ENDEAVOUR INFORMATION SOLUTIONS" }, "address": { "streetAddress": "14-18 Great Victoria Street", "locality": "Belfast", "region": "UK", "postalCode": "BT2 7BA", "countryName": "United Kingdom" }, "contactPoint": { "email": "blaithin@endeavour-is.com" }, "roles": [ "supplier" ], "details": { "url": "https://etendersni.gov.uk/epps", "scale": "sme" } }, { "id": "GB-FTS-23347", "name": "The UK does not have any special review body with responsibility for appeal/mediation procedures in public procurement competitions. Instead; any challenges are dealt with by the High Court, Commercial Division, to which proceedings may be issued regarding alleged breaches of the PCR2015 as amended", "identifier": { "legalName": "The UK does not have any special review body with responsibility for appeal/mediation procedures in public procurement competitions. Instead; any challenges are dealt with by the High Court, Commercial Division, to which proceedings may be issued regarding alleged breaches of the PCR2015 as amended" }, "address": { "locality": "United Kingdom", "countryName": "United Kingdom" }, "roles": [ "reviewBody" ] } ], "buyer": { "id": "GB-FTS-69078", "name": "DfE - The Consumer Council" }, "language": "en", "awards": [ { "id": "002388-2023-1-1", "relatedLots": [ "1" ], "title": "Contract", "status": "active", "suppliers": [ { "id": "GB-FTS-65400", "name": "ENDEAVOUR INFORMATION SOLUTIONS" } ] } ], "contracts": [ { "id": "002388-2023-1-1", "awardID": "002388-2023-1-1", "title": "Contract", "status": "active", "value": { "amount": 156482.4, "currency": "GBP" }, "dateSigned": "2023-01-26T00:00:00Z" } ], "bids": { "statistics": [ { "id": "1", "measure": "bids", "relatedLot": "1", "value": 1 }, { "id": "2", "measure": "smeBids", "relatedLot": "1", "value": 1 }, { "id": "3", "measure": "foreignBidsFromEU", "relatedLot": "1", "value": 0 }, { "id": "4", "measure": "foreignBidsFromNonEU", "relatedLot": "1", "value": 1 }, { "id": "5", "measure": "electronicBids", "relatedLot": "1", "value": 1 } ] } }