{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-03a5a4-2023-02-14T15:57:02Z",
    "date": "2023-02-14T15:57:02Z",
    "ocid": "ocds-h6vhtk-03a5a4",
    "initiationType": "tender",
    "tender": {
        "id": "DN653330",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "Services Agreement related to the Provision of an Out of Hours Contact Centre and RPaaS",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "79500000",
            "description": "Office-support services"
        },
        "mainProcurementCategory": "services",
        "description": "SERVICES AGREEMENT RELATED TO PROVISION OF OUT OF HOURS CONTACT CENTRE AND RPaaS",
        "lots": [
            {
                "id": "1",
                "description": "To provide Out of Hours (OOH) call handling service from our OOH hub in Rochdale Proposal includes the following services; * Fully managed OOH service covering the existing opening hours of 4.30pm- * 9am Monday to Thursday, 4.30pm Friday to 9am Monday on weekends and * all Bank Holidays 24hr * All systems and licenses relevant to the delivery of the service * Automated Management information * Monthly service review meetings * KPIs as per the current contract Resource and Planning * Forecasting and Planning * Long term capacity Planning * Short term Planning * Performance Analysis * Scheduling * Holiday Management * WFM Administration * Intraday Performance Management * Reporting",
                "awardCriteria": {
                    "criteria": [
                        {
                            "name": "Social Value",
                            "type": "quality",
                            "description": "30"
                        },
                        {
                            "name": "Quality",
                            "type": "quality",
                            "description": "30"
                        },
                        {
                            "type": "price",
                            "description": "40"
                        }
                    ]
                },
                "contractPeriod": {
                    "durationInDays": 1080
                },
                "hasRenewal": false,
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": false,
                "status": "active"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "UKD"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "submissionMethod": [
            "electronicSubmission"
        ],
        "submissionMethodDetails": "https://www.the-chest.org.uk",
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2023-03-17T12:00:00Z"
        },
        "submissionTerms": {
            "languages": [
                "en"
            ]
        },
        "awardPeriod": {
            "startDate": "2023-03-17T12:00:00Z"
        },
        "bidOpening": {
            "date": "2023-03-17T12:00:00Z"
        },
        "hasRecurrence": true
    },
    "parties": [
        {
            "id": "GB-FTS-75282",
            "name": "Rochdale Metropolitan Borough Council",
            "identifier": {
                "legalName": "Rochdale Metropolitan Borough Council"
            },
            "address": {
                "streetAddress": "Number 1 Riverside, Smith Street",
                "locality": "Rochdale",
                "region": "UKD",
                "postalCode": "OL16 1XU",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Mr Philip Stephens",
                "telephone": "+44 1619121616",
                "email": "philip.stephens@star-procurement.gov.uk",
                "url": "https://www.the-chest.org.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "http://www.rochdale.gov.uk/",
                "buyerProfile": "http://www.rochdale.gov.uk/",
                "classifications": [
                    {
                        "scheme": "TED_CA_TYPE",
                        "id": "REGIONAL_AUTHORITY",
                        "description": "Regional or local authority"
                    },
                    {
                        "scheme": "COFOG",
                        "id": "01",
                        "description": "General public services"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-522",
            "name": "STAR Procurement",
            "identifier": {
                "legalName": "STAR Procurement"
            },
            "address": {
                "locality": "Sale",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "id": "GB-FTS-75282",
        "name": "Rochdale Metropolitan Borough Council"
    },
    "language": "en"
}