{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-03a5da-2024-12-16T11:43:01Z",
    "date": "2024-12-16T11:43:01Z",
    "ocid": "ocds-h6vhtk-03a5da",
    "initiationType": "tender",
    "tender": {
        "id": "OUPA10981",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "Provision of Out of hours support for the computing and distribution Helpdesk",
        "status": "complete",
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            "scheme": "CPV",
            "id": "79510000",
            "description": "Telephone-answering services"
        },
        "mainProcurementCategory": "services",
        "description": "The Open University's Student Computing and Distribution Helpdesk (SCDHD) are appointing an 3rd party to provide out of hours (OOH) support.",
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            {
                "id": "1",
                "description": "The OU Helpdesk receives contact from students providing both technical and non-technical support when using any module software or University programmes, as well as monitoring for any welfare or safeguarding concerns. The OU has now extended support of students to 24/7 via different channels",
                "hasOptions": true,
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                ],
                "deliveryLocation": {
                    "description": "Newcastle upon Tyne"
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        "procurementMethod": "limited",
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        ],
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        },
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            },
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            },
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                "region": "UKJ12",
                "postalCode": "MK76AA",
                "countryName": "United Kingdom"
            },
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            "roles": [
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            "details": {
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                "classifications": [
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                        "description": "Education"
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                ]
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    ],
    "buyer": {
        "id": "GB-FTS-10604",
        "name": "OPEN UNIVERSITY(THE)"
    },
    "contracts": [
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                "amount": 325000,
                "currency": "GBP"
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            "dateSigned": "2023-02-15T00:00:00Z"
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        {
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                "currency": "GBP"
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            "dateSigned": "2023-04-20T00:00:00+01:00"
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    "language": "en",
    "bids": {
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    }
}