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The successful Contractor's performance on the contract will be regularly monitored against the agreed Key Performance Indicators as. detailed in the Commercial Conditions of Contract Schedule for ICT Schedule 5 - Contract and Service Management and Specification. Schedule. Contractors not delivering on contract requirements is a serious matter. It means the public purse is not getting what it is. paying for. If a contractor fails to reach satisfactory levels of contract performance they will be given a specified time to improve. If, after. the specified time, they still fail to reach satisfactory levels of contract performance, the matter will be escalated to senior management in. CPD for further action. If this occurs and their performance still does not improve to satisfactory levels within the specified period, it may. be regarded as an act of grave professional misconduct and they may be issued with a Certificate of Unsatisfactory Performance and the.. contract may be terminated. The issue of a Certificate of Unsatisfactory Performance will result in the contractor being excluded from all. procurement competitions being undertaken by Centres of Procurement Expertise on behalf of bodies covered by the Northern Ireland. 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