{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-03b4ec-2023-03-22T09:39:22Z",
    "date": "2023-03-22T09:39:22Z",
    "ocid": "ocds-h6vhtk-03b4ec",
    "description": "This contract was awarded under Regulation 32 of the Public Contracts Regulations 2015 following a further competition conducted via CSS Framework RM3808 to which no suitable tenders were received.",
    "initiationType": "tender",
    "tender": {
        "id": "ocds-h6vhtk-03b4ec",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "Contact Centre Telephony",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "64000000",
            "description": "Postal and telecommunications services"
        },
        "mainProcurementCategory": "services",
        "description": "Warwickshire County Council (the \"Council\") is seeking a Supplier to provide a Contact Centre telephony solution/service (the \"Solution\"). The Solution must include the following core requirements: - be cloud-based and delivered as software as a service (\"SaaS\") through standard web browsers, which must include but is not limited to Google Chrome, Microsoft Edge, Apple Safari and Mozilla Firefox, with no client installation of the Solution required; - capable of integration with the Council's existing infrastructure and applications (e.g., CRM, workflow management tools, Council SIP trunks, etc.), preferably via fully documented and open APIs; - able to fully integrate with Microsoft Teams; - capable of delivering omnichannel communications including IVR; - scalable user numbers with the capacity to accommodate over 750 total users and over 300 concurrent users. The Solution must further allow select Council users to perform day-to-day administration tasks including: - managing user accounts (where this is not performed through federated ID management); - recording voice messages; - editing form options; and - managing call queues.",
        "lots": [
            {
                "id": "1",
                "description": "Warwickshire County Council (the \"Council\") is seeking a Supplier to provide a Contact Centre telephony solution/service (the \"Solution\"). The Solution must include the following core requirements: - be cloud-based and delivered as software as a service (\"SaaS\") through standard web browsers, which must include but is not limited to Google Chrome, Microsoft Edge, Apple Safari and Mozilla Firefox, with no client installation of the Solution required; - capable of integration with the Council's existing infrastructure and applications (e.g., CRM, workflow management tools, Council SIP trunks, etc.), preferably via fully documented and open APIs; - able to fully integrate with Microsoft Teams; - capable of delivering omnichannel communications including IVR; - scalable user numbers with the capacity to accommodate over 750 total users and over 300 concurrent users. The Solution must further allow select Council users to perform day-to-day administration tasks including: - managing user accounts (where this is not performed through federated ID management); - recording voice messages; - editing form options; and - managing call queues.",
                "awardCriteria": {
                    "criteria": [
                        {
                            "name": "Solution must be within stipulated financial envelope",
                            "type": "cost",
                            "description": "100"
                        }
                    ]
                },
                "hasOptions": true,
                "options": {
                    "description": "Option of extending by an additional 12 month period"
                },
                "status": "cancelled"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "UKG"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "procurementMethod": "limited",
        "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
        "coveredBy": [
            "GPA"
        ],
        "procurementMethodRationaleClassifications": [
            {
                "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
                "id": "D_PROC_RESTRICTED",
                "description": "No tenders or no suitable tenders/requests to participate in response to restricted procedure"
            }
        ],
        "procurementMethodRationale": "This contract was awarded under Regulation 32 of the Public Contracts Regulations 2015 following a further competition via CCS Framework RM3808 to which no suitable tenders were received"
    },
    "awards": [
        {
            "id": "008257-2023-1",
            "relatedLots": [
                "1"
            ],
            "title": "Contact Centre Telephony",
            "status": "active",
            "suppliers": [
                {
                    "id": "GB-COH-2097097",
                    "name": "Britannic Technologies Ltd"
                }
            ]
        }
    ],
    "parties": [
        {
            "id": "GB-FTS-23770",
            "name": "Warwickshire County Council",
            "identifier": {
                "legalName": "Warwickshire County Council",
                "noIdentifierRationale": "notOnAnyRegister"
            },
            "address": {
                "streetAddress": "Shire Hall,Market Square",
                "locality": "WARWICK",
                "region": "UKG13",
                "postalCode": "CV344RL",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "email": "procurement@warwickshire.gov.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "http://www.warwickshire.gov.uk",
                "buyerProfile": "http://www.warwickshire.gov.uk/procurement",
                "classifications": [
                    {
                        "scheme": "TED_CA_TYPE",
                        "id": "REGIONAL_AUTHORITY",
                        "description": "Regional or local authority"
                    },
                    {
                        "scheme": "COFOG",
                        "id": "01",
                        "description": "General public services"
                    }
                ]
            }
        },
        {
            "id": "GB-COH-2097097",
            "name": "Britannic Technologies Ltd",
            "identifier": {
                "legalName": "Britannic Technologies Ltd",
                "id": "2097097",
                "scheme": "GB-COH"
            },
            "address": {
                "locality": "Guildford",
                "region": "UKJ",
                "postalCode": "GU4 7WA",
                "countryName": "United Kingdom"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "sme"
            }
        },
        {
            "id": "GB-FTS-92",
            "name": "Royal Courts of Justice",
            "identifier": {
                "legalName": "Royal Courts of Justice"
            },
            "address": {
                "locality": "London",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "id": "GB-FTS-23770",
        "name": "Warwickshire County Council"
    },
    "contracts": [
        {
            "id": "008257-2023-1",
            "awardID": "008257-2023-1",
            "title": "Contact Centre Telephony",
            "status": "active",
            "value": {
                "amount": 755034.31,
                "currency": "GBP"
            },
            "dateSigned": "2023-02-22T00:00:00Z"
        }
    ],
    "bids": {
        "statistics": [
            {
                "id": "1",
                "measure": "bids",
                "relatedLot": "1",
                "value": 2
            }
        ]
    },
    "language": "en"
}