{ "tag": [ "compiled" ], "id": "ocds-h6vhtk-03c541-2023-05-26T15:13:51+01:00", "date": "2023-05-26T15:13:51+01:00", "ocid": "ocds-h6vhtk-03c541", "description": "NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=730812. (SC Ref:730812)", "initiationType": "tender", "tender": { "id": "ocds-h6vhtk-03c541", "legalBasis": { "id": "32014L0024", "scheme": "CELEX" }, "title": "Out of Hours, Scheduled and Overflow Contact Centre Services", "status": "active", "classification": { "scheme": "CPV", "id": "64200000", "description": "Telecommunications services" }, "mainProcurementCategory": "services", "description": "This PIN is to engage with the market only, in preparation for a potential procurement process being undertaken and it is in the early stages of development. The scope of the potential procurement is for high quality Out of Hours, Scheduled and Overflow Contact Centre Services. Accent Housing Ltd has been providing high quality social housing for rent and sale for 50 years. Our ambition is to be recognised as a market leader for the quality of our homes and the effectiveness of our services. Further information regarding Accent may be accessed by viewing our website www.accentgroup.org We are seeking expressions of interest from suitably qualified and experienced suppliers to provide high quality Out of Hours, Scheduled and Overflow Contact Centre Services for Accent when its customer contact centre is closed. The supplier will support Accents customers by delivering an exemplary level of customer service and work in partnership with Accent to enable delivery of its corporate strategy. It may also be necessary for the supplier to monitor digital communications such as e-mail, web enquires etc. The supplier will be required to capture and log all information via Accent's internal systems therefore the supplier must have the appropriate ICT hardware and secure internet access. Accent will only consider Contractors who meet the following minimum requirements: 1) Your company must hold ISO 9001 and ISO 27001 accreditations throughout the term of the contract. 2) Does your Company meet Accent's financial requirements based on Dun and Bradstreet Failure Score (formerly called the Financial Stress Score) is <= (Less than) the industry average for your contracting sector at the time of your expression of interest. Please submit your interest by 17:00pm on the 25th June 2023 via Due North Proactis E-Sourcing Portal. Accent reserves the right to choose its procurement route to market.", "lots": [ { "id": "1", "description": "We are seeking expressions of interest from suitably qualified and experienced suppliers to provide high quality Out of Hours, Scheduled and Overflow Contact Centre Services for Accent when its customer contact centre is closed. The supplier will support Accents customers by delivering an exemplary level of customer service and work in partnership with Accent to enable delivery of its corporate strategy. It may also be necessary for the supplier to monitor digital communications such as e-mail, web enquires etc. The supplier will be required to capture and log all information via Accent's internal systems therefore the supplier must have the appropriate ICT hardware and secure internet access.", "status": "active", "value": { "amount": 200000, "currency": "GBP" }, "contractPeriod": { "durationInDays": 1080 }, "hasRenewal": true, "renewal": { "description": "1 x 2 years" } } ], "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "33124200", "description": "Radiodiagnostic devices" } ], "deliveryAddresses": [ { "region": "UKM82" }, { "region": "UK" } ], "deliveryLocation": { "description": "Gartnavel General Hospital 1053 Great Western Road Glasgow G12 0YN" }, "relatedLot": "1" } ], "communication": { "futureNoticeDate": "2023-07-31T00:00:00+01:00", "atypicalToolUrl": "https://procontract.due-north.com" }, "coveredBy": [ "GPA" ], "value": { "amount": 200000, "currency": "GBP" }, "submissionMethod": [ "electronicSubmission" ], "submissionMethodDetails": "https://procontract.due-north.com", "procurementMethod": "selective", "procurementMethodDetails": "Competitive procedure with negotiation", "tenderPeriod": { "endDate": "2023-06-25T17:00:00+01:00" }, "submissionTerms": { "languages": [ "en" ] }, "awardPeriod": { "startDate": "2023-08-31T00:00:00+01:00" }, "contractTerms": { "hasElectronicOrdering": true, "electronicInvoicingPolicy": "allowed", "hasElectronicPayment": true } }, "parties": [ { "id": "GB-FTS-81532", "name": "NHS National Services Scotland", "identifier": { "legalName": "NHS National Services Scotland" }, "address": { "streetAddress": "Gyle Square", "locality": "Edinburgh", "region": "UKM82", "postalCode": "EH12 9EB", "countryName": "United Kingdom" }, "contactPoint": { "name": "Alan Summers", "telephone": "+44 1312756511", "email": "Alan.Summers2@nhs.scot" }, "roles": [ "buyer" ], "details": { "url": "http://www.nhsggc.scot/about-us/procurement/", "buyerProfile": "https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10722", "classifications": [ { "scheme": "TED_CA_TYPE", "id": "BODY_PUBLIC", "description": "Body governed by public law" }, { "scheme": "COFOG", "id": "07", "description": "Health" } ] } }, { "id": "GB-FTS-8297", "name": "Accent Housing", "identifier": { "legalName": "Accent Housing" }, "address": { "streetAddress": "Charlestown House, Acorn Park Industrial Estate, Charlestown", "locality": "Shipley", "region": "UK", "postalCode": "BD17 7SW", "countryName": "United Kingdom" }, "contactPoint": { "name": "Procurement", "telephone": "+44 12740654420", "email": "noreply@accentgroup.org", "url": "https://procontract.due-north.com" }, "roles": [ "buyer" ], "details": { "url": "http://www.accentgroup.org", "buyerProfile": "http://www.accentgroup.org", "classifications": [ { "scheme": "TED_CA_TYPE", "id": "BODY_PUBLIC", "description": "Body governed by public law" }, { "scheme": "COFOG", "id": "06", "description": "Housing and community amenities" } ] } }, { "id": "GB-FTS-9327", "name": "Royal Courts Of Justice", "identifier": { "legalName": "Royal Courts Of Justice" }, "address": { "locality": "London", "countryName": "United Kingdom" }, "roles": [ "reviewBody" ] } ], "buyer": { "id": "GB-FTS-8297", "name": "Accent Housing" }, "links": [ { "rel": "canonical", "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000730812" } ], "language": "en" }