{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-03f010-2023-08-15T15:54:31+01:00",
    "date": "2023-08-15T15:54:31+01:00",
    "ocid": "ocds-h6vhtk-03f010",
    "initiationType": "tender",
    "tender": {
        "id": "K280021966",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "DVSA Contact Centre Additional Capacity - Call Surges 2023",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "79512000",
            "description": "Call centre"
        },
        "mainProcurementCategory": "services",
        "description": "Surges in call volumes during the Covid-19 pandemic resulted in the Driver and Vehicle Standards Agency (DVSA) requiring additional call centre resource at short notice. These surges were managed on DVSA's behalf by Capita and details of the volumes handled are included within this tender pack. 'Normal' call volumes are also illustrated. DVSA wishes to establish a formal call off arrangement to allow for rapid response to future surges be they Covid-19-related or not. The resource would be used sparingly - and only in the event that call volume pressures are experienced as such that DVSA-employed call centre staff cannot cope. No surges of the magnitude experienced in 2020 are forecast unless further national lockdown restrictions are imposed",
        "lots": [
            {
                "id": "1",
                "description": "DVSA wishes to establish a formal call off arrangement to allow for rapid response to future surges be they Covid-19-related or not. The resource would be used sparingly - and only in the event that call volume pressures are experienced as such that DVSA-employed call centre staff cannot cope. No surges of the magnitude experienced in 2020 are forecast unless further national lockdown restrictions are imposed",
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "price"
                        }
                    ]
                },
                "hasOptions": false,
                "status": "cancelled"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "UK"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "procurementMethod": "limited",
        "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
        "procurementMethodRationaleClassifications": [
            {
                "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
                "id": "D_OUTSIDE_SCOPE",
                "description": "The procurement falls outside the scope of application of the directive"
            }
        ],
        "procurementMethodRationale": "This is a call off from a CCS framework"
    },
    "awards": [
        {
            "id": "023933-2023-1",
            "relatedLots": [
                "1"
            ],
            "status": "active",
            "suppliers": [
                {
                    "id": "GB-FTS-90281",
                    "name": "Foundever GB Ltd"
                }
            ]
        }
    ],
    "parties": [
        {
            "id": "GB-FTS-21604",
            "name": "Department for Transport",
            "identifier": {
                "legalName": "Department for Transport"
            },
            "address": {
                "streetAddress": "Berkeley House, Croydon Street",
                "locality": "Bristol",
                "region": "UK",
                "postalCode": "BS5 0DA",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "email": "commercialenquiries@DVSA.gov.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "http://www.gov.uk/dvsa",
                "classifications": [
                    {
                        "scheme": "TED_CA_TYPE",
                        "id": "BODY_PUBLIC",
                        "description": "Body governed by public law"
                    },
                    {
                        "scheme": "COFOG",
                        "id": "01",
                        "description": "General public services"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-90281",
            "name": "Foundever GB Ltd",
            "identifier": {
                "legalName": "Foundever GB Ltd"
            },
            "address": {
                "streetAddress": "Earlsdon Park, 53-55 Butts Road",
                "locality": "Coventry",
                "region": "UK",
                "postalCode": "CV1 3BH",
                "countryName": "United Kingdom"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "large"
            }
        },
        {
            "id": "GB-FTS-90282",
            "name": "Driver and Vehicle Standards Agency (DVSA)",
            "identifier": {
                "legalName": "Driver and Vehicle Standards Agency (DVSA)"
            },
            "address": {
                "streetAddress": "Berkeley House, Croydon Street",
                "locality": "Bristol",
                "postalCode": "BS5 0DA",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "email": "commercialenquiries@DVSA.gov.uk"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "id": "GB-FTS-21604",
        "name": "Department for Transport"
    },
    "contracts": [
        {
            "id": "023933-2023-1",
            "awardID": "023933-2023-1",
            "status": "active",
            "value": {
                "amount": 3417608,
                "currency": "GBP"
            },
            "dateSigned": "2023-07-19T00:00:00+01:00"
        }
    ],
    "bids": {
        "statistics": [
            {
                "id": "1",
                "measure": "bids",
                "relatedLot": "1",
                "value": 3
            }
        ]
    },
    "language": "en"
}