{ "tag": [ "compiled" ], "id": "ocds-h6vhtk-03f994-2024-06-24T12:05:11+01:00", "date": "2024-06-24T12:05:11+01:00", "ocid": "ocds-h6vhtk-03f994", "description": "The initial contract duration is until 31st March 2030. There will be an option for FSCS to extend the contract from the expiry of the Initial Term on up to 2 occasions for a maximum duration of up to 12 months on each of those occasions. Please note the total contract value does not include the expenditure which may go through under a rate card. The expenditure for this element is estimated between PS0 and PS15m. To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=869240502 GO Reference: GO-2024624-PRO-26692477", "initiationType": "tender", "tender": { "id": "ocds-h6vhtk-03f994", "legalBasis": { "id": "32014L0024", "scheme": "CELEX" }, "title": "Core Claims Services", "status": "complete", "classification": { "scheme": "CPV", "id": "66000000", "description": "Financial and insurance services" }, "mainProcurementCategory": "services", "description": "The scope of the services are: * Deposit Claims Processing * Advice Claims Processing * Overflow Customer Contact *Support Services", "value": { "amount": 50000000, "currency": "GBP" }, "lots": [ { "id": "1", "description": "The scope of the services are: * Deposit Claims Processing - Not Fit For Straight Through Pay-out (NFFSTP) Claims - Exclusion View (EV) Claims - Temporary High Balances (THB) Claims - Customer engagement activities, such as inbound and outbound calls, in the course of processing the above claims * Advice Claims Processing - Early file preparation and triage activity (Pre-assessment tasks) - End to End processing on a proportion of claims where the approach to assessing the claim is more well-defined and standardised, and volumes are sufficient - Customer Engagement activities such as making Touch Point Calls or responding to incoming calls in the course of processing the above claims - Resolving post decision correspondence and processing Appeals for the Claims processed by the Service Provider * Overflow Customer Contact - Providing suitable telephony and administration support to deal effectively with inbound customer queries when volumes exceed the capacity that can be dealt with by FSCS internal teams. *Support Services - Providing appropriate capable staff to work with and assist FSCS with in-house tasks relating to potential and actual defaults, which may include project management and determining processes and procedures for complex failures.", "value": { "amount": 50000000, "currency": "GBP" }, "contractPeriod": { "durationInDays": 2520 }, "hasRenewal": true, "renewal": { "description": "The duration of the initial term will be 60 months . After the initial terms, there will be an option for FSCS to extend the contract on up to two occasions for a maximum duration of [12] months on each of those occasions" }, "secondStage": { "minimumCandidates": 5, "maximumCandidates": 5 }, "submissionTerms": { "variantPolicy": "notAllowed" }, "hasOptions": false, "status": "cancelled", "awardCriteria": { "criteria": [ { "name": "Resourcing", "type": "quality", "description": "7" }, { "name": "Service Delivery", "type": "quality", "description": "28" }, { "name": "Transition", "type": "quality", "description": "14" }, { "name": "Business Continuity", "type": "quality", "description": "7" }, { "name": "Information Security", "type": "quality", "description": "7" }, { "name": "Service Improvements", "type": "quality", "description": "7" }, { "name": "Pre-assessment Tasks", "type": "cost", "description": "10" }, { "name": "Claims Processing Activities", "type": "cost", "description": "10" }, { "name": "Rate Card", "type": "cost", "description": "5" }, { "name": "Transition", "type": "cost", "description": "5" } ] } } ], "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "79342320", "description": "Customer-care services" }, { "scheme": "CPV", "id": "66500000", "description": "Insurance and pension services" }, { "scheme": "CPV", "id": "66519310", "description": "Insurance consultancy services" }, { "scheme": "CPV", "id": "66523000", "description": "Pension fund consultancy services" }, { "scheme": "CPV", "id": "66171000", "description": "Financial consultancy services" }, { "scheme": "CPV", "id": "66152000", "description": "Financial market regulatory services" }, { "scheme": "CPV", "id": "66150000", "description": "Financial markets administration services" } ], "deliveryAddresses": [ { "region": "UK" }, { "region": "UK" } ], "deliveryLocation": { "description": "UNITED KINGDOM" }, "relatedLot": "1" } ], "submissionMethod": [ "written" ], "documents": [ { "id": "economic", "documentType": "economicSelectionCriteria" }, { "id": "technical", "documentType": "technicalSelectionCriteria" } ], "procurementMethod": "selective", "procurementMethodDetails": "Competitive procedure with negotiation", "secondStage": { "successiveReduction": true, "noNegotiationNecessary": true }, "coveredBy": [ "GPA" ], "tenderPeriod": { "endDate": "2023-10-04T14:00:00+01:00" }, "submissionTerms": { "languages": [ "en" ], "bidValidityPeriod": { "durationInDays": 180 } }, "hasRecurrence": true, "reviewDetails": "In accordance with Regulation 86 (Notices of decisions to award a contract), Regulation 87 (Standstill Period) and Regulations 91 (Enforcement of duties through the Court) of the Public Contracts Regulations 2015." }, "parties": [ { "id": "GB-FTS-860", "name": "Financial Services Compensation Scheme", "identifier": { "legalName": "Financial Services Compensation Scheme" }, "address": { "streetAddress": "Beaufort House, 15 St. Botolph Street", "locality": "London", "region": "UK", "postalCode": "EC3A 7QU", "countryName": "United Kingdom" }, "contactPoint": { "telephone": "+44 2073758194", "email": "Procurement@fscs.org.uk", "url": "https://www.delta-esourcing.com/tenders/UK-UK-London:-Financial-and-insurance-services.-*Duplicated*/X685328262" }, "roles": [ "buyer" ], "details": { "url": "http://www.fscs.org.uk", "classifications": [ { "scheme": "TED_CA_TYPE", "id": "BODY_PUBLIC", "description": "Body governed by public law" }, { "scheme": "COFOG", "id": "04", "description": "Economic affairs" } ] } }, { "id": "GB-FTS-91656", "name": "The Royal Court of Justice", "identifier": { "legalName": "The Royal Court of Justice" }, "address": { "streetAddress": "1 The Royal Courts of Justice, The Strand", "locality": "London", "postalCode": "WC1A 2LL", "countryName": "United Kingdom" }, "roles": [ "reviewBody" ] }, { "id": "GB-FTS-116784", "name": "Pricewaterhousecoopers LLP", "identifier": { "legalName": "Pricewaterhousecoopers LLP", "id": "OC303525" }, "address": { "streetAddress": "1 Embankment Place", "locality": "London", "region": "UK", "countryName": "United Kingdom" }, "roles": [ "supplier" ], "details": { "scale": "large" } } ], "buyer": { "id": "GB-FTS-860", "name": "Financial Services Compensation Scheme" }, "language": "en", "awards": [ { "id": "019281-2024-FSCS 470-1", "relatedLots": [ "1" ], "title": "Core Claims Services", "status": "active", "suppliers": [ { "id": "GB-FTS-116784", "name": "Pricewaterhousecoopers LLP" } ] } ], "contracts": [ { "id": "019281-2024-FSCS 470-1", "awardID": "019281-2024-FSCS 470-1", "title": "Core Claims Services", "status": "active", "value": { "amount": 83600000, "currency": "GBP" }, "dateSigned": "2024-06-14T00:00:00+01:00" } ], "bids": { "statistics": [ { "id": "1", "measure": "bids", "relatedLot": "1", "value": 3 } ] } }