{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-04041a-2023-09-27T10:52:42+01:00",
    "date": "2023-09-27T10:52:42+01:00",
    "ocid": "ocds-h6vhtk-04041a",
    "initiationType": "tender",
    "tender": {
        "id": "ocds-h6vhtk-04041a",
        "legalBasis": {
            "id": "32014L0025",
            "scheme": "CELEX"
        },
        "title": "Provision of Project Helpline Services",
        "classification": {
            "scheme": "CPV",
            "id": "79512000",
            "description": "Call centre"
        },
        "mainProcurementCategory": "services",
        "lots": [
            {
                "id": "1",
                "description": "Provision of Project Helpline Services including management of a project freephone helpline for any members of the general public who have any questions in relation to the Thames Tideway Tunnel Project. The Provider will be required to provide a dedicated twenty-four hour / seven days a week call handling facility to include normal office hours, as agreed by the client, and out of hours capability to also include bank holidays and weekends and any emergency cover when required to ensure the service is fully operational at all times. The Provider will be responsible for provision of all equipment, facilities and staff training, deployment and on-going management to ensure the service is fully operational. The Provider will be required to host and manage a dedicated database capturing all calls received and ensuring all details are recorded in a secure but accessible format.",
                "contractPeriod": {
                    "durationInDays": 1020
                }
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "UKI"
                    }
                ],
                "relatedLot": "1"
            }
        ]
    },
    "awards": [
        {
            "id": "028473-2023-Provision of Project Helpline Services-1",
            "relatedLots": [
                "1"
            ],
            "status": "active",
            "suppliers": [
                {
                    "id": "GB-FTS-93499",
                    "name": "Foundever GB Limited"
                }
            ]
        }
    ],
    "parties": [
        {
            "id": "GB-FTS-68331",
            "name": "Bazalgette Tunnel Limited",
            "identifier": {
                "legalName": "Bazalgette Tunnel Limited"
            },
            "address": {
                "streetAddress": "Cottons Centre, Cottons Lane",
                "locality": "London",
                "region": "UK",
                "postalCode": "SE1 2QG",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "telephone": "+44 2031477700",
                "email": "procurement@tideway.london"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "http://www.tideway.london",
                "buyerProfile": "https://tideway.bravosolution.co.uk"
            }
        },
        {
            "id": "GB-FTS-93499",
            "name": "Foundever GB Limited",
            "identifier": {
                "legalName": "Foundever GB Limited"
            },
            "address": {
                "locality": "London",
                "region": "UKI",
                "countryName": "United Kingdom"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "large"
            }
        },
        {
            "id": "GB-FTS-80358",
            "name": "High Court",
            "identifier": {
                "legalName": "High Court"
            },
            "address": {
                "streetAddress": "Royal Courts of Justice, Strand",
                "locality": "London",
                "postalCode": "WC2L 2LL",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "id": "GB-FTS-68331",
        "name": "Bazalgette Tunnel Limited"
    },
    "contracts": [
        {
            "id": "028473-2023-Provision of Project Helpline Services-1",
            "awardID": "028473-2023-Provision of Project Helpline Services-1",
            "status": "active",
            "value": {
                "amount": 540000,
                "currency": "GBP"
            },
            "dateSigned": "2020-11-20T00:00:00Z",
            "period": {
                "startDate": "2023-11-21T00:00:00Z",
                "endDate": "2025-11-20T23:59:59Z"
            },
            "items": [
                {
                    "id": "1",
                    "classification": {
                        "scheme": "CPV",
                        "id": "79512000",
                        "description": "Call centre"
                    },
                    "deliveryAddresses": [
                        {
                            "region": "UKI"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "amendments": [
                {
                    "id": "1",
                    "description": "Tideway requires an extension to the current contract to ensure service provision is in place up until planned project completion of mid-2025. It is likely the service will be required on a diminishing scale.",
                    "rationale": "Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee: Initial procurement activity commenced in 2018 resulting in appointment of Springboard Marketing Limited (Springboard) and contract commencement in 2019. Springboard notified Tideway in mid-2020 that due to the impacts of the Covid 19 pandemic on the Springboard business with a consequence being a reduction in resourcing levels and capacity, Springboard would not be able to continue to provide the services to Tideway post November 2020. In order to ensure service provision and effective management of project stakeholders, Tideway engaged Foundever GB Limited for provision of project helpline services from November 2020 - November 2023. With service requirement planned up until mid-2025 and on a diminishing scale across that period, it is Tideway's intention to instruct Foundever GB Limited to continue with provision of project helpline services."
                }
            ]
        }
    ],
    "links": [
        {
            "rel": "prev",
            "href": "https://ted.europa.eu/udl?uri=TED:NOTICE:320500-2017:TEXT:EN:HTML"
        }
    ],
    "language": "en"
}