{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-040745-2024-06-25T14:54:53+01:00",
    "date": "2024-06-25T14:54:53+01:00",
    "ocid": "ocds-h6vhtk-040745",
    "description": "(MT Ref:232206)",
    "initiationType": "tender",
    "tender": {
        "id": "ocds-h6vhtk-040745",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "Call Centre Solution",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "64200000",
            "description": "Telecommunications services"
        },
        "mainProcurementCategory": "services",
        "description": "To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues. This shall allow for multiple different incoming and outgoing channel types, seamless switching between them, and integrate with organisational systems to ensure a seamless customer and colleague experience. The solution shall also be future facing and have a product roadmap showing how it will develop over the contract period.",
        "lots": [
            {
                "id": "1",
                "description": "To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues.",
                "status": "cancelled",
                "contractPeriod": {
                    "durationInDays": 1800
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "24 months"
                },
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": false,
                "awardCriteria": {
                    "criteria": [
                        {
                            "name": "specification",
                            "type": "quality",
                            "description": "30"
                        },
                        {
                            "name": "requirements",
                            "type": "quality",
                            "description": "5"
                        },
                        {
                            "name": "applications",
                            "type": "quality",
                            "description": "15"
                        },
                        {
                            "name": "maintenance",
                            "type": "quality",
                            "description": "10"
                        },
                        {
                            "type": "price",
                            "description": "40"
                        }
                    ]
                }
            }
        ],
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "51300000",
                        "description": "Installation services of communications equipment"
                    },
                    {
                        "scheme": "CPV",
                        "id": "64210000",
                        "description": "Telephone and data transmission services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "64220000",
                        "description": "Telecommunication services except telephone and data transmission services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "72000000",
                        "description": "IT services: consulting, software development, Internet and support"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKJ"
                    },
                    {
                        "region": "UKI"
                    },
                    {
                        "region": "UKJ"
                    },
                    {
                        "region": "UKI"
                    },
                    {
                        "region": "UKJ"
                    },
                    {
                        "region": "UKI"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "communication": {
            "futureNoticeDate": "2023-10-16T00:00:00+01:00",
            "atypicalToolUrl": "http://www.mytenders.co.uk"
        },
        "coveredBy": [
            "GPA"
        ],
        "submissionMethod": [
            "electronicSubmission"
        ],
        "submissionMethodDetails": "http://www.mytenders.co.uk",
        "documents": [
            {
                "id": "economic",
                "documentType": "economicSelectionCriteria"
            }
        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2023-11-21T13:00:00Z"
        },
        "submissionTerms": {
            "languages": [
                "en"
            ]
        },
        "awardPeriod": {
            "startDate": "2023-11-21T13:00:00Z"
        },
        "bidOpening": {
            "date": "2023-11-21T13:00:00Z"
        },
        "hasRecurrence": false
    },
    "parties": [
        {
            "id": "GB-FTS-80340",
            "name": "Southern Housing",
            "identifier": {
                "legalName": "Southern Housing"
            },
            "address": {
                "streetAddress": "59-61 Clerkenwell Road",
                "locality": "London",
                "region": "UKI",
                "postalCode": "EC1M 5LA",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "telephone": "+44 8001216060",
                "email": "procurement@southernhousing.org.uk",
                "url": "http://www.mytenders.co.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "http://www.southernhousing.org.uk",
                "buyerProfile": "https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA8521",
                "classifications": [
                    {
                        "scheme": "TED_CA_TYPE",
                        "id": "BODY_PUBLIC",
                        "description": "Body governed by public law"
                    },
                    {
                        "scheme": "COFOG",
                        "id": "06",
                        "description": "Housing and community amenities"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-103",
            "name": "Public Procurement Review Service",
            "identifier": {
                "legalName": "Public Procurement Review Service"
            },
            "address": {
                "streetAddress": "Cabinet Office",
                "locality": "London",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "telephone": "+44 3450103503",
                "email": "publicprocurementreview@cabinetoffice.gov.uk"
            },
            "roles": [
                "reviewBody"
            ],
            "details": {
                "url": "https://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit"
            }
        },
        {
            "id": "GB-FTS-116891",
            "name": "8x8 UK Limited",
            "identifier": {
                "legalName": "8x8 UK Limited"
            },
            "address": {
                "streetAddress": "Oxford House, Bell Business Park",
                "locality": "Aylesbury",
                "region": "UK",
                "postalCode": "HP19 8JR",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "telephone": "+44 3330165053"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "large"
            }
        }
    ],
    "buyer": {
        "id": "GB-FTS-80340",
        "name": "Southern Housing"
    },
    "language": "en",
    "awards": [
        {
            "id": "019454-2024-1",
            "relatedLots": [
                "1"
            ],
            "status": "active",
            "suppliers": [
                {
                    "id": "GB-FTS-116891",
                    "name": "8x8 UK Limited"
                }
            ]
        }
    ],
    "contracts": [
        {
            "id": "019454-2024-1",
            "awardID": "019454-2024-1",
            "status": "active",
            "dateSigned": "2024-03-29T00:00:00Z"
        }
    ],
    "bids": {
        "statistics": [
            {
                "id": "5",
                "measure": "bids",
                "relatedLot": "1",
                "value": 23
            },
            {
                "id": "6",
                "measure": "smeBids",
                "relatedLot": "1",
                "value": 5
            },
            {
                "id": "7",
                "measure": "foreignBidsFromEU",
                "relatedLot": "1",
                "value": 23
            },
            {
                "id": "8",
                "measure": "foreignBidsFromNonEU",
                "relatedLot": "1",
                "value": 0
            },
            {
                "id": "9",
                "measure": "electronicBids",
                "relatedLot": "1",
                "value": 23
            },
            {
                "id": "3",
                "measure": "lowestValidBidValue",
                "relatedLot": "1",
                "value": 1941906,
                "currency": "GBP"
            },
            {
                "id": "4",
                "measure": "highestValidBidValue",
                "relatedLot": "1",
                "value": 5234110,
                "currency": "GBP"
            },
            {
                "id": "1",
                "measure": "lowestValidBidValue",
                "value": 1941906,
                "currency": "GBP"
            },
            {
                "id": "2",
                "measure": "highestValidBidValue",
                "value": 5234110,
                "currency": "GBP"
            }
        ]
    }
}