{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-04161a-2024-05-13T10:05:11+01:00",
    "date": "2024-05-13T10:05:11+01:00",
    "ocid": "ocds-h6vhtk-04161a",
    "description": "To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=837719240 GO Reference: GO-2024513-PRO-26024305",
    "initiationType": "tender",
    "tender": {
        "id": "ocds-h6vhtk-04161a",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "Dispute Support - Enhanced Enquiries Service",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "75112000",
            "description": "Administrative services for business operations"
        },
        "mainProcurementCategory": "services",
        "description": "The Housing Ombudsman Service will be leveraging this procurement under the Crown Commercial Service - Outsourced Contact Centre and Business Services under the following Lots: Lot 1 - Contact Centre. The Invitation to Tender will be published only to suppliers that have registered under the agreement of the above Lots only.",
        "lots": [
            {
                "id": "1",
                "description": "The Housing Ombudsman is seeking a supplier who has provided an enquiries service to either an Ombudsman or within the regulatory service sector. The successful provider will be expected to cover a call centre and reception function for all incoming contact into the Housing Ombudsman Service. This scope aims to cover a number of Service Lines requirements. The successful providers will be expected to provide a proposal to the Authority covering the following Service Lines: *Telephone contact response including Natural Language Processing (NLP) and signposting to other agencies *Email receipt and management. *Web Form management. *Web chat functions *Postal communications /receipt & document scanning- incoming and outgoing. *Client satisfaction surveys",
                "status": "cancelled",
                "awardCriteria": {
                    "criteria": [
                        {
                            "name": "Criterion 1",
                            "type": "quality",
                            "description": "70"
                        },
                        {
                            "name": "Criterion 1",
                            "type": "cost",
                            "description": "30"
                        }
                    ]
                },
                "hasOptions": false
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "UK"
                    },
                    {
                        "region": "UK"
                    }
                ],
                "deliveryLocation": {
                    "description": "UNITED KINGDOM"
                },
                "relatedLot": "1"
            }
        ],
        "communication": {
            "futureNoticeDate": "2023-12-04T00:00:00Z"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure"
    },
    "parties": [
        {
            "id": "GB-FTS-97672",
            "name": "Housing Ombudsman",
            "identifier": {
                "legalName": "Housing Ombudsman"
            },
            "address": {
                "streetAddress": "10 South Colonnade",
                "locality": "London",
                "region": "UK",
                "postalCode": "E14 4PU",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Ayo Odufuwa",
                "telephone": "+44 2070468622",
                "email": "aodufuwa@housing-ombudsman.org.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "http://www.housing-ombudsman.org.uk",
                "buyerProfile": "http://www.housing-ombudsman.org.uk",
                "classifications": [
                    {
                        "scheme": "TED_CA_TYPE",
                        "id": "BODY_PUBLIC",
                        "description": "Body governed by public law"
                    },
                    {
                        "scheme": "COFOG",
                        "id": "06",
                        "description": "Housing and community amenities"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-113430",
            "name": "HGS UK",
            "identifier": {
                "legalName": "HGS UK",
                "id": "UK"
            },
            "address": {
                "streetAddress": "Eleventh Floor West, Vantage, Great West Road",
                "locality": "Brentford",
                "region": "UK",
                "postalCode": "TW8 9AG",
                "countryName": "United Kingdom"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "large"
            }
        },
        {
            "id": "GB-FTS-113431",
            "name": "Housing Ombudsman",
            "identifier": {
                "legalName": "Housing Ombudsman"
            },
            "address": {
                "streetAddress": "10 South Colonnade, Canary Wharf",
                "locality": "London",
                "postalCode": "E14 4PU",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "id": "GB-FTS-97672",
        "name": "Housing Ombudsman"
    },
    "language": "en",
    "awards": [
        {
            "id": "015097-2024-1-1",
            "relatedLots": [
                "1"
            ],
            "status": "active",
            "suppliers": [
                {
                    "id": "GB-FTS-113430",
                    "name": "HGS UK"
                }
            ]
        }
    ],
    "contracts": [
        {
            "id": "015097-2024-1-1",
            "awardID": "015097-2024-1-1",
            "status": "active",
            "value": {
                "amount": 1300000,
                "currency": "GBP"
            },
            "dateSigned": "2024-04-15T00:00:00+01:00"
        }
    ],
    "bids": {
        "statistics": [
            {
                "id": "1",
                "measure": "bids",
                "relatedLot": "1",
                "value": 5
            }
        ]
    }
}