{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-042df3-2024-01-17T14:45:27Z",
    "date": "2024-01-17T14:45:27Z",
    "ocid": "ocds-h6vhtk-042df3",
    "initiationType": "tender",
    "tender": {
        "id": "ocds-h6vhtk-042df3",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "Independent NPS Surveys",
        "status": "planned",
        "classification": {
            "scheme": "CPV",
            "id": "79342311",
            "description": "Customer satisfaction survey"
        },
        "mainProcurementCategory": "services",
        "description": "KFM is looking to engage a consultancy to run a Net Promoter Score (NPS) survey. NPS is a key metric to enable KFM to understand the customer experience. It provides us with a temperature check and is a rich source of qualitative feedback that enables us to make tangible changes to improve our service to our customers.",
        "value": {
            "amount": 30000,
            "currency": "GBP"
        },
        "lots": [
            {
                "id": "1",
                "description": "Looking for suppliers to conduct the following service: <br/><br/>* Minimum of 250-300 NPS surveys that evaluates our supply chain and technician functions across Denmark Hill Hospital (DMH) site and Princess Royal University Hospital (PRUH) sites.<br/>* This will be split roughly one-third technician customers and two-thirds supply chain customers.<br/>* With regards sites, this will be split roughly one-third PRUH and two-thirds DMH.<br/>* Analysis of results with clear recommendations for improvements KFM should consider making will be required.<br/>* NPS standard survey questions apply.",
                "status": "planned"
            }
        ],
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "79411000",
                        "description": "General management consultancy services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKI45"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "communication": {
            "futureNoticeDate": "2024-03-01T00:00:00Z",
            "atypicalToolUrl": "https://health-family.force.com/s/Welcome"
        },
        "coveredBy": [
            "GPA"
        ]
    },
    "parties": [
        {
            "id": "GB-FTS-30007",
            "name": "King's Interventional Facilities Management",
            "identifier": {
                "legalName": "King's Interventional Facilities Management"
            },
            "address": {
                "streetAddress": "Unit 1, KCH Business Park, 129 Coldharbour Lane",
                "locality": "London",
                "region": "UKI4",
                "postalCode": "SE5 9NY",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Sophia Sofocleous",
                "telephone": "+44 2045510991",
                "email": "sophia.sofocleous@nhs.net"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.kings-fm.co.uk/",
                "buyerProfile": "https://www.kings-fm.co.uk/",
                "classifications": [
                    {
                        "scheme": "TED_CA_TYPE",
                        "id": "REGIONAL_AUTHORITY",
                        "description": "Regional or local authority"
                    },
                    {
                        "scheme": "COFOG",
                        "id": "07",
                        "description": "Health"
                    }
                ]
            }
        }
    ],
    "buyer": {
        "id": "GB-FTS-30007",
        "name": "King's Interventional Facilities Management"
    },
    "language": "en"
}