{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-043498-2024-01-25T15:01:13Z",
    "date": "2024-01-25T15:01:13Z",
    "ocid": "ocds-h6vhtk-043498",
    "initiationType": "tender",
    "tender": {
        "id": "DN708601",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "Cambridge City Council - Comprehensive Housing Stock Management Software (PIN)",
        "status": "planned",
        "classification": {
            "scheme": "CPV",
            "id": "50800000",
            "description": "Miscellaneous repair and maintenance services"
        },
        "mainProcurementCategory": "services",
        "description": "Prior Information Notice (PIN): Procurement of Comprehensive Housing Stock Management Software 1. Introduction: Cambridge City Council a public sector entity, is looking to engage with the market prior to a strategic procurement initiative that it may conduct to acquire a software solution for housing stock management. We are issuing this Prior Information Notice (PIN) to notify potential suppliers in the market about our broad requirements. 2. Scope of Requirements: We are seeking to engage with suppliers of a unified platform that comprehensively addresses the following key areas in housing stock management and its wider property portfolio: 2.1 Work Order Management: * Efficient handling of work orders from initiation to completion. * Streamlined collaboration among stakeholders, both internal and external. * Single channel experience for residents beyond self-service, including requesting repairs and scheduling appointments. * Dynamic Resource Scheduling facilitating fully mobile workforce. * Suitable reporting to support the above, including employee productivity reporting - inc Voids 2.2 Voids Management: * Streamlining key-to-key voids processes to minimise turnaround time. * Implementation of strategies to reduce rent loss during void periods. 2.3 Compliance Management: * Ensuring adherence to current and future regulatory requirements and compliance standards. * Retaining control over property and assets data to maintain compliance with tracking systems. Facilitate requirements of the Building Safety Act to enable safe building management, particularly in relationship to multi-contractor works 2.4 Inspections: * Simplifying property inspections through an intuitive app-based system. * Flagging and resolving issues promptly during inspections. * Post-works inspection management 2.5 Resident Engagement: * Offering an omni-channel experience that exceeds self-service expectations. * Providing residents with tools for diagnostics, repairs, and appointment scheduling. * Embedded into the customer journey an independent customer satisfaction portal that is in alignment with housing regulation requirements * Clear resident management in relation to safeguarding, alerts and virtual training for supply chain to ensure corporate policy alignment 2.6 Supply Chain Management: * Integrating supply chain management functionalities for seamless operations. * Integrating live supply chain performance and compliance * Flexible supply chain management 2.7. Diagnostics Tool: * Implementation of a diagnostics tool to enhance troubleshooting and issue resolution efficiency. * Ability for future API integration to enable proactive management of certain repairs processes and requirements. 2.8. Collaboration and Stakeholder Engagement: * Streamlining work order delivery through improved collaboration, both within your internal team and with external stakeholders. 3. Objectives: Our primary objectives with this procurement are to: * Improve resident satisfaction through enhanced engagement channels. * Minimise turnaround time for work orders and voids processes. * Ensure compliance with regulatory standards and tracking systems. * Streamline property inspections and issue resolution. * Implement a robust supply chain management component * Reporting and analytics to support optimised operational efficiency and delivery.",
        "lots": [
            {
                "id": "1",
                "description": "Prior Information Notice (PIN): Procurement of Comprehensive Housing Stock Management Software 1. Introduction: Cambridge City Council a public sector entity, is looking to engage with the market prior to a strategic procurement initiative that it may conduct to acquire a software solution for housing stock management. We are issuing this Prior Information Notice (PIN) to notify potential suppliers in the market about our broad requirements. 2. Scope of Requirements: We are seeking to engage with suppliers of a unified platform that comprehensively addresses the following key areas in housing stock management and its wider property portfolio: 2.1 Work Order Management: * Efficient handling of work orders from initiation to completion. * Streamlined collaboration among stakeholders, both internal and external. * Single channel experience for residents beyond self-service, including requesting repairs and scheduling appointments. * Dynamic Resource Scheduling facilitating fully mobile workforce. * Suitable reporting to support the above, including employee productivity reporting - inc Voids 2.2 Voids Management: * Streamlining key-to-key voids processes to minimise turnaround time. * Implementation of strategies to reduce rent loss during void periods. 2.3 Compliance Management: * Ensuring adherence to current and future regulatory requirements and compliance standards. * Retaining control over property and assets data to maintain compliance with tracking systems. Facilitate requirements of the Building Safety Act to enable safe building management, particularly in relationship to multi-contractor works 2.4 Inspections: * Simplifying property inspections through an intuitive app-based system. * Flagging and resolving issues promptly during inspections. * Post-works inspection management 2.5 Resident Engagement: * Offering an omni-channel experience that exceeds self-service expectations. * Providing residents with tools for diagnostics, repairs, and appointment scheduling. * Embedded into the customer journey an independent customer satisfaction portal that is in alignment with housing regulation requirements * Clear resident management in relation to safeguarding, alerts and virtual training for supply chain to ensure corporate policy alignment 2.6 Supply Chain Management: * Integrating supply chain management functionalities for seamless operations. * Integrating live supply chain performance and compliance * Flexible supply chain management 2.7. Diagnostics Tool: * Implementation of a diagnostics tool to enhance troubleshooting and issue resolution efficiency. * Ability for future API integration to enable proactive management of certain repairs processes and requirements. 2.8. Collaboration and Stakeholder Engagement: * Streamlining work order delivery through improved collaboration, both within your internal team and with external stakeholders. 3. Objectives: Our primary objectives with this procurement are to: * Improve resident satisfaction through enhanced engagement channels. * Minimise turnaround time for work orders and voids processes. * Ensure compliance with regulatory standards and tracking systems. * Streamline property inspections and issue resolution. * Implement a robust supply chain management component * Reporting and analytics to support optimised operational efficiency and delivery.",
                "status": "planned"
            }
        ],
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "48810000",
                        "description": "Information systems"
                    },
                    {
                        "scheme": "CPV",
                        "id": "48330000",
                        "description": "Scheduling and productivity software package"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKH12"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "communication": {
            "futureNoticeDate": "2024-04-01T00:00:00+01:00"
        }
    },
    "parties": [
        {
            "id": "GB-FTS-5268",
            "name": "Cambridge City Council",
            "identifier": {
                "legalName": "Cambridge City Council"
            },
            "address": {
                "streetAddress": "Cambridge City Council, Guildhall",
                "locality": "Cambridge",
                "region": "UKH12",
                "postalCode": "CB2 3QJ",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Mr Jonathan Loneza",
                "telephone": "+44 1223458178",
                "email": "Jonathan.Loneza@cambridge.gov.uk",
                "url": "https://procontract.due-north.com/Advert/Index?advertId=4ae8828d-90bb-ee11-8127-005056b64545"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://cambridge.gov.uk",
                "buyerProfile": "https://procontract.due-north.com",
                "classifications": [
                    {
                        "scheme": "TED_CA_TYPE",
                        "id": "REGIONAL_AUTHORITY",
                        "description": "Regional or local authority"
                    },
                    {
                        "scheme": "COFOG",
                        "id": "01",
                        "description": "General public services"
                    }
                ]
            }
        }
    ],
    "buyer": {
        "id": "GB-FTS-5268",
        "name": "Cambridge City Council"
    },
    "language": "en"
}