{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-043712-2024-02-05T09:52:13Z",
    "date": "2024-02-05T09:52:13Z",
    "ocid": "ocds-h6vhtk-043712",
    "initiationType": "tender",
    "tender": {
        "id": "ocds-h6vhtk-043712",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "Single Service Centre - Serco",
        "classification": {
            "scheme": "CPV",
            "id": "79512000",
            "description": "Call centre"
        },
        "mainProcurementCategory": "services",
        "lots": [
            {
                "id": "1",
                "description": "Extension of original contract term",
                "contractPeriod": {
                    "startDate": "2022-02-16T00:00:00Z",
                    "endDate": "2024-02-16T23:59:59Z"
                }
            }
        ],
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "79512000",
                        "description": "Call centre"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UK"
                    }
                ],
                "deliveryLocation": {
                    "description": "United Kingdom, Isle of Man, Channel Islands, British Oversea Territories, Europe, Rest of the World"
                },
                "relatedLot": "1"
            }
        ]
    },
    "awards": [
        {
            "id": "003646-2024-C71078-1",
            "relatedLots": [
                "1"
            ],
            "status": "active",
            "suppliers": [
                {
                    "id": "GB-FTS-104016",
                    "name": "SERCO LIMITED"
                }
            ]
        }
    ],
    "parties": [
        {
            "id": "GB-FTS-91907",
            "name": "Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency",
            "identifier": {
                "legalName": "Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency"
            },
            "address": {
                "streetAddress": "10 South Colonnade",
                "locality": "London",
                "region": "UKI42",
                "postalCode": "E14 4PU",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Procurement Operations",
                "email": "procurement.operations@ukhsa.gov.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.gov.uk/government/organisations/uk-health-security-agency",
                "buyerProfile": "https://www.gov.uk/government/organisations/uk-health-security-agency"
            }
        },
        {
            "id": "GB-FTS-104016",
            "name": "SERCO LIMITED",
            "identifier": {
                "legalName": "SERCO LIMITED",
                "id": "00242246"
            },
            "address": {
                "streetAddress": "Serco House, 16 Bartley Wood Business Park",
                "locality": "Hook",
                "region": "UK",
                "postalCode": "RG27 9UY",
                "countryName": "United Kingdom"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "url": "http://www.serco.com",
                "scale": "large"
            }
        },
        {
            "id": "GB-FTS-1661",
            "name": "The High Court",
            "identifier": {
                "legalName": "The High Court"
            },
            "address": {
                "streetAddress": "The Strand",
                "locality": "London",
                "postalCode": "WC2A 2LL",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ],
            "details": {
                "url": "https://www.judiciary.uk/courts-and-tribunals/high-court/"
            }
        }
    ],
    "buyer": {
        "id": "GB-FTS-91907",
        "name": "Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency"
    },
    "contracts": [
        {
            "id": "003646-2024-C71078-1",
            "awardID": "003646-2024-C71078-1",
            "status": "active",
            "value": {
                "amount": 211876932.5,
                "currency": "GBP"
            },
            "dateSigned": "2022-02-16T00:00:00Z",
            "period": {
                "startDate": "2024-02-15T00:00:00Z",
                "endDate": "2025-02-25T23:59:59Z"
            },
            "items": [
                {
                    "id": "1",
                    "classification": {
                        "scheme": "CPV",
                        "id": "79512000",
                        "description": "Call centre"
                    },
                    "deliveryAddresses": [
                        {
                            "region": "UK"
                        }
                    ],
                    "deliveryLocation": {
                        "description": "United Kingdom, Isle of Man, Channel Islands, British Oversea Territories, Europe, Rest of the World"
                    },
                    "relatedLot": "1"
                }
            ],
            "amendments": [
                {
                    "id": "1",
                    "description": "(1) Call-off Expiry date '23:59 on 15th February 2024' shall be DELETED and REPLACED with '23:59 on 15th February 2025'.<br/>(2) Call Off Schedule 1 (Transparency Reports) Annex A: List of Transparency Reports.<br/>(3) Call Off Schedule 5 - (Call-Off Pricing) - Add new Definitions and factor in Real Living Wage.<br/>(4) Annex 5 - Invoicing Process updated<br/>(5) Call Off Schedule 14 - (Service Levels) Add new Definitions<br/>(5b) Part A: Service Levels, Service Credits and Key Performance Indicators amended.<br/>(5c) Part B: Performance Monitoring amended",
                    "rationale": "Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee: To extend the term of the contract for 12 months until 15th February 2025 and vary Service Levels to meet revised requirements."
                }
            ]
        }
    ],
    "links": [
        {
            "rel": "prev",
            "href": "https://ted.europa.eu/udl?uri=TED:NOTICE:502142-2019:TEXT:EN:HTML"
        }
    ],
    "language": "en"
}